260 capabilities, all shipped

Ask for it in your own words. Here is everything it does.

Say what you need in your own words, in your own language, and the job gets done. Nothing to learn.

Thisys is run from one box, the AI page: type or tap the mic, and it builds, edits, collects, sends invitations, analyses, reports, sets up rules, handles privacy requests, manages your team and changes your account settings, with more than 500 actions behind it. Every request shows the most it can cost first, and every change is made only when you press Apply; Show me how is free, a question back is free, and a change to a survey's or a link's settings can be put back for 24 hours. Payments, plan changes and passwords stay yours to do.

For example: “Create a customer satisfaction survey for my café” · “Send it to my customer list on Monday at 9 am” · “What did people say about our service?” · “Build the report and tell me what to fix first”

Your respondents answer in their own language. Write a survey in any of 19 languages on every plan, with its buttons and messages in that language too, or translate it into any of 109 languages and regional variants on Pro and above: AI drafts the translation, and you read it through before it goes out.

An intelligent decision platform, laid out capability by capability — what it does with your data first (read, answer, protect), then everything that feeds it, survey tools included. Nothing here is aspirational: anything still to come is listed separately at the end, labelled as such.

Built for regulated Australian organisations and privacy-conscious teams — schools, clinics, councils, associations, super funds’ member teams — and it shows in what ships: detection of tax file numbers (by checksum, or labelled as one) and checksum-verified Medicare and card numbers, recorded as counts only, consent notices recorded against each response and per-survey retention windows you set yourself (from the Pro plan; every new survey starts at 24 months), anonymous collection, and every provider that processes your data named on the Security page. See how those teams use it in the 81 use cases by sector.

How this compares

Survey tools tend to meter the same things. This table shows the pattern across the category rather than naming tools, next to what Thisys does. Named, dated comparisons with five tools are on the compare page.

Capability	Typical of the category	Thisys
Running it	Typical of the categoryMenus and settings to learn screen by screen; AI, where offered, mostly helps draft the survey	ThisysAsk in your own words, in your own language, on the AI page: build, collect, send, analyse, report, rules, privacy, team and account, each request's maximum spend shown first and each change made only when you press Apply
Responses on the free plan	Typical of the categoryVaries widely: from a few dozen responses a month to unlimited within fair use	Thisys1,000 answers a month: 100 complete responses to a 10-question survey, plus a 10% grace band and four warnings before it stops
Surveys on the free plan	Typical of the categoryOften limited to a handful	ThisysUnlimited
Question types on free	Typical of the categoryFrequently restricted to basic types	ThisysAll nineteen, on every plan
Skip logic	Typical of the categoryFree on some tools, a paid feature on others	ThisysIncluded on every plan
Data export on free	Typical of the categoryOften blocked or watermarked	ThisysCSV, Excel and SPSS export on every plan
Anonymous collection	Typical of the categorySometimes a display setting only	ThisysEnforced at capture — IP address, location and browser details are not saved with the response
AI assistance	Typical of the categoryIncreasingly common; often limited on free plans	ThisysIncluded, metered by credits, on every plan — plus a free help assistant on every page once you have an account
Account deletion	Typical of the categoryInstant, or buried and irreversible	ThisysEmail-confirmed, with a full cascade and on-disk erase
Cross-tabulation	Typical of the categoryUsually a paid or top-tier feature	ThisysIncluded, from the Pro plan up
Response retention control	Typical of the categoryRarely offered, or enterprise-only	ThisysA retention window you set per survey, with automated purge (every new survey starts at 24 months), from the Pro plan up
Consent capture	Typical of the categoryUsually left to the survey author to improvise	ThisysBuilt in, with a timestamped acceptance record, from the Pro plan up
White-label collection	Typical of the categoryUsually top-tier or enterprise-only	ThisysYour logo in place of ours, from the Pro plan up
API access	Typical of the categoryTypically higher tiers only	ThisysREST API with keys, from the Business plan up
Machine-fed data	Typical of the categoryRarely offered outside enterprise iPaaS add-ons	ThisysA continuous response feed in and out of the API, validated by the survey's own rules, from the Business plan up
Dedicated hosting	Typical of the categoryEnterprise sales motion, opaque pricing	ThisysEnterprise on your own domain and infrastructure, quoted per client

See Thisys compared with five named survey and form tools, every fact sourced and dated →

Find a capability

What you can ask it to do, group by group. Every capability below is also on its own screen, for anyone who prefers to click.

AI, on every page

AI woven through the product, not bolted on — drafting, analysis, an assistant that answers your data, and a help concierge on every screen once you are signed in. Anthropic Claude only, metered by credits, and your content is never used to train it.

The AI front door

Signing in lands on the AI page (the AI tab): one box, typed or spoken, with the project, survey and link the request is about picked above it. Say what you need, then choose Do it for me or Show me how (the AI page, below). A new survey is built right there: press Apply and it is drafted and saved on the page, then open it to review and edit, or press Get the link when it is ready to share. The fuller workspace dashboard keeps an address of its own for anyone who prefers it.

The AI page: do it for me, or show me how

One page for the whole job: one box, typed or spoken, for the project, survey and link you pick, on every plan, paid from the AI credits your plan includes. Behind it sit more than 500 actions across building, logic, design, collecting, analysis, Assess, Protect, Act, teams and your account, the same ones the screens use, with tiles to tap on the first screen, the surveys you touched last and your earlier requests beside the box and Back at every step, and New conversation starts afresh whenever you like. Each request is offered two ways: Do it for me, paid in AI credits for what the AI used, with its maximum spend shown first and never more (6, 8 or 10 credits by kind of request on Claude Haiku, more on a dearer model), or Show me how, free, with written steps for the everyday jobs and a button to the right screen, and Do it for me offered again after it. A new survey is built on the page, then Get the link gives you its address and QR codes on the same card. A change comes back as a card and is made only when you press Apply, with a tick box first when people answering a survey will see it; a job of several steps is one plan, priced and applied once, and a plan can build a survey, make its link and email it. Attach up to 5 pictures or files with a message: a photo of a paper form becomes a survey exactly as written, a filled-in paper response is keyed in, a translator's sheet is loaded, a picture goes behind a custom theme. Ask for a file, a link, a QR code or embed code and you get the download or copy button; a card that sends email shows the email first. Ask about your own surveys, responses, quizzes, spend and leads; with AI analysis off, what it shows you is shown to you only. A request costs nothing when the AI only asks you something, refuses or cannot finish (a question back is free even when it quotes a figure from your account) or only names a screen with no link to it, and a card that spends AI credits itself shows the most it can cost, so you are never charged more than it says. Replies come in your language, and a card's title, steps, price line and fixed labels in one of ten languages; Applied means the setting changed, and an invitation is never sent on a survey that tells people it is anonymous. Payments, plan changes and passwords stay yours to do; a delete (a survey, a link, a contact list, a team) is a card you confirm by typing its name. Every request is kept in your AI log, and a change to a link's or a survey's settings can be put back from it for 24 hours.

Survey drafting

A complete survey from a plain-English brief of up to 8,000 characters, with an optional clarifying round first.

Open-text theming

Recurring themes across the free-text answers, with representative quotes — read from up to 200 answers per question, sampled evenly across fieldwork, and the report states the sample.

Response summarisation

A plain-English executive overview of what a response set says.

Ask your data

Put a direct question to the responses and get an answer drawn from them. The price is shown before you ask, the same question on unchanged data is answered free, and any answer can be added to the saved report.

AI rule drafting

Describe an automation in words and get a draft rule to check and save — anything a rule cannot do is named rather than faked.

Translation fillPro

Draft a complete translation of a survey for review before it goes live, a long survey in short parts from one press — a language is offered to respondents only once at least one line of it is translated and you switch it on, any line left blank shows in the original, and a fill that comes back in the wrong script is held back.

Chat assistant

A help concierge on every page once you have an account (a free account will do) — building surveys, reading results, billing, your account. It answers with the exact page as a button, not directions. Scoped to Thisys, and free (never charged to your credits). Ctrl+K from anywhere.

Choose the model

Pick fast, balanced or deep (Claude Haiku, Sonnet or Opus) from the header to trade cost against depth when AI drafts a survey. Analysis, translation, Chat, the privacy and moderation scans, automation rule drafts and the team digest can run on a fixed model chosen for the job instead; the menu names each one that does, and its model. On Free, a deep request runs on the balanced model.

AI off until you allow it

A survey's responses are read by AI only once you switch analysis on for that survey. (The safety check of a new link reads the survey's own wording, never its responses.)

One named AI provider

Anthropic Claude, and nothing else — one AI sub-processor to disclose, named with the rest on the Security page, and your content is never used to train it.

Honest AI notices

AI output carries a plain notice naming what can go wrong and the check that catches it, until you acknowledge it for the month — the human stays accountable.

Credit metering

AI is paid in credits: 40 in the first 30 days on Free, then 10 a month; 400 a month on Pro, 2,000 on Business, custom on Enterprise. Metered from model cost, one credit for each US cent of AI model use, at least one a run; a Decision Report shows its price before you build it, and a run your balance can't cover is refused before it starts. A banner warns when 10% or less of the month's included credits are left, with the number left and a way to buy more, and when AI is paused for your account (a Free plan's allowance used up, or an email not yet confirmed) the AI builder, Edit with AI and the Report tab say so before you press anything.

Buy more credits and answers

AI-credit top-ups from 1,000 to 1,000,000 credits and answer top-ups from 10,000 to 10,000,000 answers, each cheaper per unit the more you buy. Purchased balances swap either way, at 1 credit to 30 answers.

The AI build survey tab in Thisys: a plain-English brief for a café customer experience survey typed into the box, a Build it button, the AI notice, and controls for questions, pages, skip logic and a web link. — The AI build survey tab: describe the survey, typed or spoken, and AI drafts it — skip logic included — for you to review.

The Thisys™ Decision Report

One click turns a response set into a verdict, the evidence behind it and what to do next — checked against the numbers, and yours to edit, approve and share.

One-click Decision Report

A verdict, highlights, open-text themes with representative quotes, ranked findings and recommended actions, built from the responses in one click and metered by credits.

Findings computed, not guessed

The strongest findings, ranked by impact and calculated from the data without AI, each with the tally behind it one click away.

What moves the score

Key drivers: the answers that move the outcome, by correlation — shown only with 30+ answer pairs and a relationship that is both meaningful and significant.

Segment gaps and price reading

The biggest gap between groups is named, and a Van Westendorp price-sensitivity reading appears when the survey carries the four standard price questions.

The first report builds itself

At 30 completed responses, once per survey, when AI analysis is on for it and no report has been built yet — you are emailed when it is ready, and if credits are short it says so and charges nothing.

Your first report is on us

On the Free plan an account's first Decision Report costs nothing when it needs 30 AI credits or fewer, whether you build it from the Report tab or it builds itself. The price is shown first and says "on us"; later reports are paid in AI credits as usual.

Confidence and the other side

Under the findings: how far the figures can be trusted, graded from the number of complete responses with its 95% margin, and every finding that points the other way from the lead one. Both are computed from the data, with no AI.

Decision-first studies

Write down the decision a survey should inform, under its description on the Build tab, or answer the AI survey builder's "What decision will this survey help you make?" and the draft is designed to settle it. The Decision Report's verdict and Ask then answer it from the evidence, or say plainly that the survey cannot settle it. 15 decision playbooks on the Templates page start a survey with its decision already set. Respondents never see it.

Decision and outcome

Under an approved report, record what you decided and, later, what happened, with the date the outcome was recorded. People who can edit the survey write it and anyone who can open the report reads it; it is not shared with the report's link or sent to the AI.

What changed since your last run

Each rebuild shows how the headline moved and which themes are new. Every build is kept in History, and re-reading one is free.

AI figures checked against the data

An AI sentence whose figures or statements contradict the computed findings — or that gives a figure for a group the survey hides — is left out, never rewritten to say something else, and the reader is told how many were withheld, on screen, in exports and on the shared link.

Edit before you approve

Rewrite the verdict and highlights in your own words; the edit is stamped wherever the report is shown.

Approve and share, maskedPro

Approve a report to freeze it and share a read-only link — optional password, revocable. The public copy masks emails, phone numbers, TFN, Medicare and card numbers, IBANs and labelled bank details, and withholds flagged quotes.

Board-ready exports

PowerPoint with native charts and a recommendations slide, Word, a Decision Report PDF, JSON and XML — every format carries the saved report's prose and findings.

Built in the background

A Decision Report is queued and built off the web process — leave the page, come back, and it is waiting. Progress is live, and a run can be cancelled until its summary is written — nothing is charged if it has not started, and only the AI call already under way if it has.

The Report tab in Thisys: six findings that matter, worked out from 1,000 completed responses — Net Promoter Score +15, a 42-point gap between membership tiers, no single driver, the most-selected drink, the standout strength — followed by two recommended actions. — A Decision Report's findings that matter and recommended actions, from the live demo's example survey.

Read an example Decision Report, written by the AI from a demo survey →

Analysis and reporting

Research tooling, not just a chart.

Leads by source

On a survey's Overview tab, completed responses counted by where they came from — Google Ads, Microsoft Ads, each UTM source and medium, Direct, or keyed in or imported — or by campaign, with a bar and a share for each row. It follows a saved filter, hides any source smaller than the survey's minimum reporting group, and counts people even when weighting is on. It appears once a response carries a source or a campaign.

Responses by country

On a survey's Overview tab, completed responses counted by country, and by region or city within one where those were recorded, with a bar and a share for each row, plus how many recorded no location. It follows a saved filter, hides any place smaller than the survey's minimum reporting group, and appears once a completed response has a location. The places are approximate, worked out from IP addresses.

Ad conversions for Google Ads and Microsoft AdvertisingPro

On a survey's Export & download tab, a file for each platform's offline conversion import: every completed response from the last 90 days whose link kept a Google or Microsoft click ID, or only the leads you resolved as Won, with the conversion name you use there and an optional value and currency. Times are written in UTC with the line that tells the platform so, one row per click, and a click ID that is not valid is left out and counted. Each download is recorded in the Activity log.

Cross-tabulationPro

Compare choice, dropdown and rating questions against each other, or against the link, the source, the campaign or the country a response came from — column %, row % or counts, with column means, downloadable as CSV or Excel. Checkbox and grid questions get breakdowns of their own.

Significance testingPro

Cross-tab cells carry the letters of the columns they are significantly higher than (two-proportion z-test at 95%); small bases are flagged, and tested with Fisher's exact test unless weighting is on.

WeightingPro

Weight responses by one variable — a multiplier per answer — applied to cross-tabs, multi-select and grid breakdowns and Segments, with each base shown beside its weighted size, and a weight column added to CSV, Excel, SPSS and R exports.

Automatic segments

NPS, rating or pass rate split by every single-answer and checkbox question for you — and, on Pro and up, by source and campaign when the responses carry them. Groups under 30 are flagged, and an NPS or pass-rate gap with one is tested with Fisher's exact test (with weighting on, only when everyone in each group carries the same weight), so only a clear difference is called significant. On Pro and up, Find them tests every pair of single-answer questions and names the ones that genuinely move together, in a plain sentence, with Show the statistics for chi-square, adjusted p and Cramér's V: corrected for the number of pairs tested, rare answers combined where a table is too sparse, and no AI.

Minimum reporting group

Any group of respondents smaller than the size you set (5 by default, applied automatically to anonymous surveys) is hidden everywhere: filters, cross-tabs, segments, trends, public results and AI, with complementary suppression so it cannot be worked out by subtraction. Inside a group big enough to show, a choice answer or cross-tab row that fewer people gave than the minimum reads “hidden”, with the next smallest hidden beside it. On a team survey, only its creator and the team owner read written answers, individual responses, small counts and the AI's takeaways, quotes and Ask. The rest of the team sees charts, figures and the report's headline, and sees a day, week or month in Responses over time with fewer completed responses than the minimum as “hidden”. Once a survey has responses, only the creator or the team owner can switch the minimum on or raise it, and nobody can lower it. The public CSV link is switched off, and webhooks pause until the creator or the team owner turns them back on.

SPSS and R

Responses as an SPSS .sav file — short variable names, the question as its label, coded values with value labels — or an R analyst bundle: the data, a codebook and a ready-to-run script.

Live summaries

Counts, percentages, distributions and averages, recomputed on every load so they are never stale.

Descriptive statistics

Median, standard deviation, top-2 and bottom-2 box, and grid row means alongside the counts.

Bar and pie charts

Switchable on choice and drop-down questions; a rating scale stays as bars, read in order along its scale, and a multi-select stays as bars, since its shares add past 100%.

Responses over time

Responses by day, week, month or year, stacked per collector, with an NPS or average trend line — periods with fewer than 30 answers drawn open, so a thin base is visible.

Chart export

Download any summary chart as PNG or SVG, or copy it straight into a document.

Automatic NPS scoring

Promoters, passives, detractors and the signed score, calculated for you.

Response filtersPro

Narrow every Analyse tab of a survey — Overview, Responses, Report, Drop-off & cross-tab, Segments and Export — to a subset built from answers. "Is" also matches the same words typed into Other; "is (choice only)" matches the option picked and nothing else.

Saved filtersPro

Store and reapply a filter so recurring reporting is repeatable.

Drop-off funnelPro

See which page people stopped on — the question a completion rate cannot answer.

Partial responses and screen-outs

Unfinished submissions and screen-outs are kept and counted separately rather than discarded or mixed into completes — with an export of their own showing each one's status and the page it stopped on.

Individual response view

Every answer from one respondent, with their uploads, signature, score and follow-up.

Manual entryBusiness

Type in responses gathered on paper or by phone; they join the same analysis.

A survey's Overview tab in Thisys: 1,000 completed, 60 in progress and 94% completion, a quality-check note, links to Responses, Report, Drop-off & cross-tab and Export, a bar chart of responses over time by link, and NPS by day. — A survey's Overview tab: completed and in-progress counts, completion, quality checks and responses over time by link.

Security and intelligence scanning

Let AI read your responses for anomalies, policy breaches and where risk concentrates — and let a deterministic engine catch personal data (TFNs, cards, Medicare) before it leaks, whether it's in files on your machine or the responses you've already collected.

AI anomaly detection

Point the AI at a survey's responses and it flags the answers unlike the rest — gibberish, bot-like, duplicated or implausibly extreme — so bad data never reaches your analysis. Opt-in per survey, metered by credits; each run reads up to the newest 200 completed responses (the first 400 characters of each one's written answers), says how many it read, and offers the older ones as the next batch.

Response quality flagsBusiness

Speeders, straight-liners and repeat submissions from one network are flagged for review in the response list — never deleted — so you decide what counts. Offices and schools share an address, so on its own a network is flagged only once five other responses on the same link have come from it, or sooner when another check also fires.

AI compliance flagging

The AI reviews response content for policy breaches — a third party's personal data, confidential or regulated detail, abusive or unlawful text — and names the concern without repeating the sensitive value. Up to the newest 200 completed responses a run, with the older ones offered next.

AI intelligence scanning

A plain-English read of what a batch of responses is about and where the risk concentrates, beyond pattern matching: up to the newest 200 completed responses a run, the first 400 characters of each one's written answers — the result says exactly how many it read, out of how many.

Tax File Number detection

Checksum-validated against the ATO's mod-11 algorithm, so an unlabelled nine-digit invoice number is not reported as a TFN. A number written as a tax file number ("TFN 123 456 789", written with spaces, hyphens or dots) is reported even when its checksum fails — a mistyped TFN is still one.

ABN and Medicare detection

Both checksum-validated. Medicare also enforces the 2-6 leading digit every issued card carries.

Card number detection

Luhn-validated across 13-19 digit runs, however they are spaced, hyphenated or dotted — "4111 1111 1111 1111", "4111 - 1111 - 1111 - 1111" and "4111.1111.1111.1111" are the same card.

IBAN, passport and licence detection

IBANs by the international mod-97 check, typed in fours (spaced or hyphenated) or run together, so a code that only looks like one is left; passport and driver licence numbers, and dates of birth, when written with a label ("passport N1234567", "licence no. AB12345", "DOB 3 March 1984"), the numbers whole or in groups ("licence: 1234 5678"), since their formats differ by country and state; a bare date is not reported.

Email, phone and BSB detection

Phone numbers in Australian and international forms (04xx, (02), +61 and +61 (0), 1300/1800, +44, +1 and other country codes), and the hyphenated BSB form or six digits labelled as a BSB ("BSB 062000"). Format-matched, and labelled as such.

Name and street-address detection

Names from cues such as "my name is", "I'm Jane Citizen", a title (Dr, Mrs, Ms) or a sign-off, and street addresses such as "4/21 King St" or a PO Box, in capitals or lower case — masked like every other finding.

Account number detection

Matched by its label in an answer (“account 12345678”) or by the column heading in CSV data, and reported as such rather than as a validated rule — the confidence is part of the finding.

Content moderation

Offensive language (English word list), spam and plain self-harm and threat phrases (English) checked on every submission — word-boundary matched so innocent words never flag — plus an opt-in AI classifier (credits) for harassment, sexual content, self-harm and violence, in other languages too, run when you scan: up to the newest 200 open-text answers per batch, the first 400 characters of each, with the scan saying how many it checked and offering the older ones next. Per category, ignore it, flag it for review, or hide it from public results and exports; nothing is deleted without your decision: you decide each flag: keep, redact (every link of a spam answer is masked) or remove. The queue counts every open flag, its survey filter finds every flag however many there are, and Show more reads the rest.

Scan local files or a whole folder

CSV, TSV, text, JSON, Markdown and log files, read and scanned in your browser. The file contents are never uploaded; only the counts are recorded.

Scan a survey's responses

Every response on a survey — free text, textbox rows, demographic fields, grid cells and comments — scanned server-side where the answers already are, 2,000 responses a run, oldest first, with Scan the next 2,000 to carry on until the last one. No answer text is sent to the browser.

Scan selected responses

Tick individual responses to scan rather than the whole survey.

Remove personal data from a response

From a finding, strip the personal details found — names, email addresses, phone numbers, street addresses, tax file, Medicare and card numbers and IBANs, plus bank details (BSB and account numbers), dates of birth and passport or licence numbers written with a label such as “BSB” or “DOB” — from that response's answers and notes, and clear its IP address, location and browser record: one audited action. ABNs identify a business, not a person, and are left in place, as is a BSB or account number written without a label.

Filename filters

Contains, starts with, ends with, or wildcard — narrow a folder scan to the files that matter.

Masked findings only

Every reported value is masked. Nothing in a findings report, on screen or in the history, is a live identifier.

Hash-chained scan history

Each run commits to the previous run's hash, so an edit or deletion inside the history is detectable rather than silent.

Counts-only recording

The scan record holds what was scanned and how much was found — never a found value, masked or otherwise.

Protect in Thisys: a shared report's open-text themes, where a member's tax file number in their answer is shown as “[tax file number removed]”. — On a shared report, a tax file number a member typed into an answer reads “[tax file number removed]”.

Safe survey links

A survey platform can be misused to phish people. Thisys checks every new link before respondents can answer it, puts a person in the loop for the doubtful ones, and gives every respondent a way to report — on every plan, Free included.

Checked before it opens

Fixed rules read every piece of wording a respondent can see — the title, page text, questions, answer options, messages and translations — and a quick AI read of the same wording follows, cutting very long passages to their start and end. They look for surveys that ask for passwords, PINs, one-time codes, card numbers or bank logins, and for phishing-style text such as a job offer that asks for bank details. A quiz's answer options and a reassurance such as "We will never ask for your password" are read as what they are, not as asks. The fixed rules read the common phrasings of password, PIN, card and bank-login requests in English and 27 other languages (those AI translation serves well); the AI check covers the rest. The AI reads the survey's wording only, never its responses.

Blocked, held or open

A survey the fixed rules read as asking for passwords, PINs, card numbers or bank logins does not open: its Collect tab says why. One that looks like a scam in another way — a job offer with bank details, a tax file, Medicare, passport or licence number, a crypto wallet, a link to a site we do not know, a bank's or agency's name beside a request for personal details, a clear imitation of a bank or government service as the AI judges it, or anything else the AI flags — is held as Pending review for a person to decide; on an established paid account with a clean history it opens and is listed for staff to look at instead, after the account's first flagged survey, which is held like any other. A password or card ask in wording the fixed rules do not read is treated the same way. An ordinary survey opens at once. If the automatic check cannot run at that moment (it is paused or unavailable), a new or Free account's survey that has not passed the check before waits for a person at Thisys instead, usually within one business day; on a paid, established account, or for a survey that passed before, the link opens on the fixed rules.

A person decides the doubtful ones

Held and stopped links go to a Review queue that Thisys staff work through, usually within one business day. Staff approve, reject with a reason you read, or suspend a survey, a link or an account, and you are emailed each decision. While a link waits you can keep editing and copy the link, but its email invitations cannot be sent until it opens.

Edits are checked again

Change the wording of a live survey and the new version is checked once your edits settle, so a clean survey cannot quietly become a phishing page. Wording that has been checked, or approved by staff, is not checked a second time.

Watched after it opens

A background abuse watch looks at live surveys again every 15 minutes and can hold a likely phishing or scam survey for a person at Thisys to decide, and it notices bursts of sign-ups, responses or link-filled answers from one network address. Only a person at Thisys can block an address, for 90 days at a time, and nobody can sign up, create a survey, make a link live or send a response from it while it is blocked.

Report this survey

Every respondent page — the questions and the thank-you page, white-label surveys included — carries a Report this survey link beside the privacy link, except on the demo's example surveys, which record nothing. It opens a short form (what is wrong, what happened, contact details only if the reporter wants a reply) with bot protection and rate limits. A report reaches Thisys staff at once and removes nothing by itself: a person reviews it.

Clear to the people involved

A link under review tells a respondent "This survey is being reviewed. Please try the link again later." (in the respondent's language where Thisys has built-in respondent text: the language they picked, the link's ?lang=, or their browser's) and is not indexed by search engines; a removed survey reads "This survey has been removed." in English. The author sees a badge on the Collect tab — Pending review, Can't open, Not approved or Open — and the reason in plain words.

Integrations and automation

Act on responses automatically, and get them out of Thisys and into whatever you use next.

Automation rules

When a response completes, is flagged or contains personal data, or someone passes or fails — optionally only when a rating crosses a value you set — email the survey's owner (or, on a teammate's survey, you), or send the respondent straight on to a follow-up survey. An email rule can also open a follow-up on the response, given to whoever makes the rule unless they choose a teammate who may change the survey (or nobody yet), and due in up to 30 days. A rule emails no other address: to tell more colleagues, copy them on a link's response alert digests (Pro and up) or post to Slack or Teams with a webhook (Business). Emails are batched to one per rule per 15 minutes. Try your rules from Preview with a test response: email rules send for real and a follow-up-survey rule says where it would send the respondent (a rule for flagged responses can't be tried that way).

Automation history

Every firing logged with its outcome, filterable and exportable as CSV.

Follow-up tracker

A response that needs action gets a status (open, in progress, resolved), an owner, a due date and a note — with an overdue view and an Assigned to me view. The person it is assigned to is told in their notification bell, with a daily reminder once it is overdue.

Outbound webhooksBusiness

A signed POST to your URL on seven events — a response completed, flagged, found to contain personal data, withdrawn or deleted, or an assessment passed or failed — with delivery status recorded. Withdrawn and deleted carry ids only, so you can delete your copy.

Slack and Microsoft TeamsBusiness

Post to a channel in each platform's own format — Slack Block Kit or a Teams Adaptive Card — and only a genuine Slack or Teams webhook address is accepted.

HMAC signaturesBusiness

Each delivery carries a timestamp and an HMAC-SHA256 signature, so your endpoint can verify it came from Thisys.

Webhook delivery logBusiness

The last 50 attempts per webhook with their bodies, a redeliver button and a test send. Each delivery is saved before it is sent and tried up to three times in all (the first send and two retries) by the scheduled jobs, so a restart never loses one; the log shows what is queued, retrying and given up. You are told after three failures in a row, and a webhook that keeps failing pauses itself.

REST APIBusiness

List, create and read surveys — with their question ids and answer shapes — and page through responses with a cursor.

Continuous data feedBusiness

Push responses in from your systems — helpdesk closes, IoT readings, scheduled reports — held to every survey rule, landing in their own collector, firing your automation rules; a retried push with the same Idempotency-Key is never counted twice. Pull them back out with a paged cursor.

Actions APIBusiness

Every action the AI page can take, as a catalogue an outside AI tool can call with an API key: a change comes back as a proposal and is made only when your software applies it, a change people answering a survey will see needs an explicit confirmation, and a key can be read only or read and change. Each call costs 1 AI credit and is listed under Recent AI spend on AI usage & credits (an applied change is also in your AI log), and applying a change also costs that change's own price, as on the AI page: 2 AI credits for most changes, plus any AI work the change does itself (a Decision Report, a translation). Every answer says what it charged; listing the catalogue is free.

Power BI and ExcelBusiness

Every completed response as one table from the API, for Power BI or Excel's Power Query to load and refresh on a schedule. The query to paste is in the developer reference.

API keysBusiness

Up to 10 active keys, named, and revocable one at a time; requests are rate limited per key.

CSV and Excel export

Responses as CSV or a real .xlsx workbook, respecting the active filter — one row per response, one column per option, or partials and screen-outs with the page each stopped on. A Responses PDF gives one section per response with attached JPEG and PNG pictures shown in it.

Stable export codes

Every question has an editable variable code (Q7) and every option a fixed value, kept through reorders and used in the SPSS file, the R bundle and the coded CSV and Excel downloads, so files from different waves merge cleanly.

PDF summary report

The per-question response summary as a printable PDF, respecting the active filter.

HTML, PDF and Word survey export

The survey structure as HTML, a printable questionnaire PDF or an editable Word document — tick boxes, a box for each point of a scale and lines to write on — for review, archiving or offline distribution.

Design exports

The questionnaire itself as a real Excel workbook, CSV, or structural XML — for sign-off, translation vendors and integrations.

Public results pagesPro

A shareable read-only results link for people without an account, optionally behind an access code; Make a new link gives it a new address, and the old one stops working at once.

Public CSV linkPro

An unlisted always-current export URL, which also opens the files respondents attached and gives a Responses PDF at the same link with /pdf on the end. Off by default, with an explicit confirmation and a regenerate action.

Building surveys

Four ways to start, and a builder that keeps everything editable afterwards.

577 templates

Across 31 categories, industries and a Lead Capture set of 7 client intake and enquiry forms among them, each previewable in full before you commit and completely editable after.

AI survey drafting

Describe the survey in plain English and get a complete draft. Answer a few clarifying questions first for a sharper result. A repeated question is named for you to check, with a button to remove it.

AI lead forms

Choose Lead form in the AI survey builder and get a landing page, the questions, a thank-you message and a follow-up email draft in one go. Any sentence of the landing page, privacy notice, thank-you message or email with a number, price, reply time, claim word or other word your brief did not give, and any long answer list it did not give, is marked To check before you save. The check reads words, not meaning, so read every line and the questions too. The saved form's link carries your thank-you message and an alert every minute for completed responses; while any [square-bracket] text is left to fill in, it is saved closed, and no link opens until that is filled in.

Edit with AI

Say in one sentence what to change on a survey you already have — add questions, reword them, make them required or optional, add choices, or add show-or-hide rules — and read each change before and after. Nothing changes until you press Apply, and a survey with responses asks you to tick a warning first. It does not delete questions, change a question's type or add page jumps. Paid in AI credits, with the price shown first.

Duplicate any survey

Copy an existing survey as the starting point for the next round.

Find any survey

Search My Surveys by title — or switch the search to Everything to match question text and open-text answers too — show personal or team surveys, sort by any column and choose how many rows a page. The list is searched, sorted and paged on the server, so an account with a great many surveys still opens quickly.

Multi-page surveys

Group questions onto pages, with optional titles and descriptions shown to respondents.

Reorder questions and pages

Move either without losing the skip rules that point at them — a move that would put a rule out of order warns you first, and the rule pauses until the order is restored.

Copy and move

Copy a page or a question in place, or move a question to another page.

Search and replace

Change wording across the survey at once — questions, choices, labels, help lines, page titles and the respondent page's buttons — with a preview of every match first.

Whole-survey overview

View every page stacked on one canvas, collapse questions to their headings, and jump back to a single page — for long surveys.

Import from files

Bring questionnaires in from CSV, TSV, Excel, HTML (a table, or a page of paragraphs and lists), PDF or Word (.docx), and responses from CSV, TSV, text, Excel, HTML or PDF — analysed deterministically, every consequence shown and accepted before anything lands, removable in one action. PDFs are read from their text layer — a table in one is split into its columns when its cells line up in rows that each have every cell (a table too ragged to read is named on the page, then read as text), and other text is read line by line; a scanned image is named as such rather than guessed at.

Trash and restore

Deleted pages and questions are recoverable with their options and any responses already collected, and a deleted survey can be restored for 30 days.

Saved as you go

Survey names and settings save themselves as you type; a question or page edit saves in one click, and the builder asks before an unsaved edit is thrown away.

Formatting and pictures

Bold, italic, links, headings and bulleted or numbered lists in display text, help lines and page descriptions — typed as **bold**, *italic*, [a link](https://…), # Heading and a hyphen before each item, with a hint under each box — a Start button in display text that goes to the next page, and your own pictures in display text, from Insert a picture.

Preview on any device

Preview as a phone, tablet or desktop, with a logic trace that says which rule fired and why — and submit test responses that are kept out of every count and cleared in one action.

Safe edits to a live survey

Changing a question that already has answers lists exactly what the change would delete and asks first; placeholder text left in the survey is flagged before you send it.

Survey check

A score out of 100 on the Build tab for any survey — drafted, imported or written by hand — from fixed survey-method rules, with no AI: leading wording, two questions in one, double negatives, scale points, labels and direction, mixed scales on a page, duplicate or missing options, personal questions with no way to decline, required questions with no Not applicable for common cases such as an appointment, parking or wi-fi, a choice question that asks for an email or phone number, tall grids and the survey's length. Each point says what to fix; a "review" can be right as it is.

Deep-linkable editor tabs

The tab is part of the URL, so a refresh keeps your place and a link points at the exact screen.

Question types

Nineteen types, each with the settings that make it behave properly.

Multiple Choice (one answer)

Single-answer, with an optional Other box and randomised option order.

Image Choice

Single-answer, shown as picture cards respondents tap to choose — for concept, packaging or ad tests.

Multiple Choice (multiple answers)

Pick any number of options, with an optional Other box and an option that stands alone ("None of these").

Dropdown

A select list for long option sets such as country or department.

Rating Scale

A numeric scale with labelled ends, per-step labels and an optional Not Applicable choice (excluded from averages).

Net Promoter Score (NPS)

The standard 0-10 "How likely are you to recommend…" scale, scored as Net Promoter Score automatically.

Slider

A rating answered by dragging along the scale, stored as the number chosen.

Matrix / Grid (one answer per row)

A grid rating several rows against one shared column scale, with optional force-ranking (each column usable once).

Matrix / Grid (multiple answers per row)

The same grid, where each row can take more than one column.

Matrix of Drop-down Menus

A grid where every cell is a select menu — schedules, allocations, per-row choices.

Open Text

Free text, with format validation (email, number, date, length) and AI theming across the answers.

Ranking

Respondents order the options by preference.

File Upload

Respondents attach a file, viewable from the response — with per-question size caps and type narrowing (images, PDF, text).

Date

Date, time, or both — stored as real values rather than free text.

Signature

A drawn signature captured as an image, for consent forms and sign-off.

Descriptive Text (no answer)

Display-only blocks between questions — instructions, section breaks, consent wording — with headings, bulleted or numbered lists and a Start button that goes to the next page.

Multiple Textboxes

Several labelled text fields under one question — name/email/phone rows, address parts.

Numerical Textboxes

Labelled number fields with an optional fixed-sum rule — "must total 100" is enforced, not requested.

Demographic Information

Name, address and contact details as one structured block, with US or international labels (State and ZIP code, or Province/region and Postal code), each field individually optional or required.

Required and validation

Per-question required flags, custom 'left blank' messages, and per-type validation — email, number, decimal, URL, phone, date, length or a pattern of your own — enforced server-side so they cannot be bypassed. A pattern of your own is explained as you write it, tried against an example answer with Try an answer, and wrapped to match the whole answer in one click; a pattern that could hang a browser is refused, never run.

Rules for Other and comment words

The words typed into an Other box or a comment box can carry a format or range rule (one rule covers both boxes) — email, whole number, decimal, date, URL, phone or a pattern — checked only when something is typed, with your own wording for the message.

Rows and boxes to answer

A grid, or a Multiple or Numerical textboxes question, can require a fewest and a most number of rows (or boxes) to be filled in — said to the respondent before they start. On Multiple textboxes one rule, a date for instance, can cover every box, and date boxes get a date picker.

Date limits

A Date question can set an earliest and a latest day it will accept: a fixed date, today, or a number of days before or after today (say, not in the future), checked on the respondent's own day.

Comment fields

Any question can carry an attached comment box — the rating and the why, together.

Choice display formats

Options in one, two or three columns, horizontally, or as a dropdown — per question.

Selection bounds

Checkbox questions can require 'choose at least 2' or 'at most 3', enforced at submission.

Not applicable option

Multiple choice, dropdown and checkbox questions can offer a Not applicable answer alongside the options; rating scales, NPS and sliders offer one as a checkbox beside Required, left out of averages.

Randomise options

Shuffle option order per respondent to remove position bias — and the row order of a grid.

Paste a list of options

Paste a list to fill every option at once, instead of typing them one by one.

Logic and flow

Send different respondents down different paths.

Skip logic on pages and questions

Hide pages, jump straight to a chosen page, or show and hide a single question — from rules of up to five conditions joined by all or any — on a choice, a text answer, a rating, a row of a single-answer grid, a ranked item's position, a date, or one box of a textbox question — evaluated server-side as respondents move.

End early or screen out

A rule can end the survey early — as a normal finish, or as a screen-out stored apart from completes, with its own message that can quote earlier answers.

Answer piping

Quote an earlier answer inside a later question, a page title or description, or the thank-you, screened-out or quota-full message, with a fallback when it was skipped.

Carry-forward of choices

Show a later question only the options a respondent picked — or did not pick — on an earlier multiple choice, checkbox or dropdown question.

Randomised questions and pages

Shuffle a page's questions with any of them pinned in place, keep a last option like "None of these" at the end, or show a run of pages in random order — or only a random few of them — seeded per respondent, and the order each person saw is stored with their response and shown on it and in the exports.

QuotasBusiness

Close a segment once it has enough responses — end the survey politely or keep collecting and mark the extras — counted per collector or across the survey. Responses people submit themselves count; manual entry, API and imported responses do not count.

Twelve condition operators

Equality and comparisons, plus contains, starts-with, ends-with and answered/not-answered — for choice, text and scale questions. On a choice question you pick the answer to compare against from a list of its answers, in a rule and in a quota alike.

Skipped questions recorded properly

A question skip logic routed a respondent past is recorded as not shown — apart from one they saw and left blank, and from their own Not applicable choice — so analysis is not skewed.

Resume in progress

On a link that is not anonymous, a respondent who closes the tab returns to where they left off on the same device for up to 30 days, and a personal invitation link carries on from any device. An optional Save button makes the promise explicit. On an anonymous link their place is kept only in the tab they started in, so nobody who shares their computer can reopen their answers; you can change that on the survey's Options tab.

Duplicate prevention

Returning respondents are recognised and stopped from submitting twice, unless you allow it.

Assessments and quizzes

Score answers against the right ones — training checks, exams and knowledge quizzes — then see which questions work and prove who passed.

Correct-answer marking

Mark the right option(s) on choice questions, or key a number with a tolerance, up to 20 accepted text answers, or a value per box; the survey scores each response automatically. The marked answers stay hidden from respondents unless you release them — as soon as they submit, or once the survey closes — with your explanations.

Exam controls

A time limit, a cap on attempts per person (by email on an invitation link; by browser on a web link), question banks that show each person a random draw from a page, answer release after submitting or once the survey closes, and certificates with a validity period.

Pass marks

Set a pass percentage and respondents are told whether they passed on the spot; skip-hidden questions never count against anyone. A what-if shows how the pass rate would move at another threshold.

Points and partial credit

Weight each question from half a point to 1,000. Select-all questions score exact-set by default, or give partial credit per correct option — optionally with wrong ticks deducting, never below zero.

Hand marking and re-grading

Override a score by hand from the response, with an audit trail, or mark a question by hand. Change the key and re-grade the attempts already in — told how many changed and which certificates no longer match.

Certificates anyone can verify

Switch on "Issue a certificate as soon as someone passes" (it is off by default) and every pass gets a unique code, checked on a public page that shows whether it is valid, expired or revoked. You can also issue them by hand, and review names, rename, revoke or re-issue at any time.

Gradebook

Every attempt with score, result and certificate status — searchable, sortable, and exported as CSV exactly as filtered.

Item analysis

Difficulty and a discrimination index for every question, a distractor grid showing which wrong options pulled people in, and KR-20 or Cronbach's alpha reliability for the whole test (over the attempts shown every scored question, so a question-bank exam says why it has none).

Cohorts and history

Compare pass rate and average score by collector or by any single-answer question — campus, intake, department — and follow attempts and passes week by week.

AI quiz drafting

Ask the AI builder for a quiz and it writes the questions AND marks the correct answers, the accepted answers of its typed questions included, and the pass mark; anything it could not key is named for you to check. On Pro, Business and Enterprise a second AI read of the answer key flags a wrong key or a second right answer for you to check; it never changes the key.

Assess overview

Every scored survey in one table — attempts, pass rate, average score.

Act on results

Automation rules fire when someone passes or fails — email yourself when a trainee needs a follow-up: the first alert at once, then at most one every 15 minutes, listing any that came in between.

A Thisys certificate of completion for a food safety and hygiene quiz, passed with 85% against an 80% pass mark, signed on behalf of the organisation, with the verification line where each certificate's own code goes. — The certificate a passed quiz earns, each with its own code that anyone can check at its thisysloop.com link.

The Gradebook tab in Thisys Assess: each scored attempt at a food safety quiz with when it was submitted, how long it took, the score, Pass, and Certificate issued. — The Gradebook tab: every scored attempt, its score against the pass mark, and whether a certificate was issued.

Design and branding

Surveys that look like they came from you, not from a tool.

Light, Classic, Dark and System looks

Clean preset survey themes that mirror the app's own looks, every one checked for text contrast against WCAG so respondents can actually read them. Want something specific? Build your own.

Theme editorPro

Build your own palette, typography and button style — with live WCAG contrast ratios as you choose colours, an optional full-page background image, a Card opacity slider that lets it show through the question cards, and a default theme for every new survey.

Logo and image upload

Your own logo in the survey header, and pictures on choices and in text.

White-label collectionPro

Collect under your own brand — the Powered by Thisys Loop mark comes off every respondent page and public results page automatically, with your company logo in its place.

A look per link

Each link can carry its own theme and choose which looks respondents may switch between.

Mobile-ready by default

Every theme and question type renders properly on a phone.

Distribution and collectors

One survey, as many channels as you need, each measured separately.

Web link collector

A public URL to share anywhere — social posts, newsletters, posters, receipts — with one-click share buttons for LinkedIn, X, Facebook, WhatsApp and email.

Email collectorPro

Personal invitation links — type or paste the addresses in (inviting a saved list is included on the Business plan and above, below) — so you know who replied and who did not.

Scheduled invitationsPro

Send now, or at a date and time you choose — and cancel a scheduled send before it goes.

Invitation trackingPro

Per person: delivered, opened the email, opened the survey, or bounced. A test send opens a preview and records nothing, earlier bounces are not mailed again, and failures can be sent again in one click, with the same message.

Automatic remindersPro

An email collector reminds the people who have not answered yet, after the number of days you choose and up to the number of times you set, with your own subject and message.

Website embedPro

Any survey link can be shown inside another website. On Pro and above, a web link's Share & embed on the Collect tab adds a ready-made copy-paste snippet — inline, resizing itself to fit, or as a pop-up.

QR codes

A print-ready QR code (PNG or SVG) for any web link — for posters, receipts, tables and packaging.

Friendly survey addressesPro

Give a web link an address people can read and remember — thisysloop.com/go/your-name/your-survey — on its Collect tab, under an account name you choose in My Account › Branding and can change once every 30 days. Copy link, the QR code, the share buttons and the language links use it, and the standard link keeps working. Rename a link and its old address forwards to the new one with its campaign values kept. Names of banks, government services and well-known brands, and sign-in or payment words, are refused. For established accounts: 30 days old, a confirmed email, no survey rejected or removed in 90 days, and a link live for 14 days.

Link variables and redirects

Capture URL variables — a panel's respondent ID, a store, a staff member — on every response and in the exports (up to 10 names a link), and send finished and screened-out respondents to separate URLs with their IDs filled in.

Campaign and ad tracking, no tags

A web link that is not anonymous keeps utm_source, utm_medium, utm_campaign, utm_term and utm_content, and the click IDs Google Ads (gclid) and Microsoft Advertising (msclkid) add to an ad click, from the address the survey was opened with — nothing to list or set up, and no tracking tag, pixel or cookie added to the survey page (its own essential cookie, which the page mentions, only keeps a respondent's place and stops one browser being counted twice). Each response keeps them in the Individual view and the exports, and Analyse's Overview counts them as Leads by source. An anonymous link keeps only the names you list, because a click ID can single a person out.

Respondent location

A link that is not anonymous records each respondent's approximate country (and their region and city where known), worked out from their IP address by our network provider (Cloudflare): no other service is asked and no precise location is requested. It shows in the Individual view and the exports, and the respondent's privacy line says so. Untick Record respondents' location and IP address on any link to stop it. The IP address is removed after 90 days; the place stays with the response.

Multiple collectors per surveyPro

Compare channels; responses are attributed to the collector they came through.

Access codes

Require a code before the survey opens — a link shared publicly but answered privately.

Response limits

Close automatically once a target is reached.

Close dates

Close automatically at a date and time you choose.

Scheduled opening

A link can open at a set time; anyone early sees when, in their own time zone, with your message.

Allow or block multiple responses

Per collector, defaulting to one response per browser — or repeats once per day, week or month for recurring check-ins, or one per internet connection on an identified link that records IP addresses. An email invitation is a personal link, answered once by the person it went to.

Kiosk mode

A Start New Response button on the thank-you screen turns any tablet into a feedback kiosk serving a queue of respondents — and after a spell of inactivity it asks "Still there?" and clears itself for the next person.

Confirm before submit

An optional last-chance confirmation before a response becomes final.

Respondent page options

Page and question numbering, one question at a time, progress bar placement, title visibility, the survey description on every page or on the first page only, custom button labels, an exit link and required-question highlighting — set once for the survey, overridable per link. Per link, Ask AI follow-up questions lets AI ask someone who writes a free-text answer up to two short follow-ups about what they said, to get the reason or an example: optional to answer, marked as asked by AI, never asking who they are, off until you tick it, run only while AI analysis is allowed and on surveys written in English, and paid from a little of your AI credits; they show under the answer in the Individual view and the export.

Per-collector survey logo

Each collector can carry its own logo at the top of the respondent page.

Custom closed and thank-you messages

Replace the default wording with your own.

Thank-you page extras

Switch on, for a survey or one link, a copy of the respondent's own answers (never on an anonymous link, with contact details partly hidden), a next-step button with your own words and link, and share buttons. A Close button ends the visit cleanly, closing the tab or saying they can close it now; it is on unless you turn it off. It is not shown on a link with a finish address, which takes respondents on instead.

Close and reopen

Stop and restart collection without losing responses.

Unguessable links

Collector tokens are random, not sequential, so a link cannot be altered to find another survey.

Bot submissions discarded

A hidden honeypot plus a second machine signal — completed too fast, or sent by a script or tool rather than a browser (including a script posing as one) — and the submission is dropped before it is counted. A filled honeypot on its own is kept and flagged for you to review, because a person's browser AutoFill can fill a hidden field.

Contact listsBusiness

Import contacts, group them, track delivery status and honour opt-outs automatically.

Sender protection

One-click unsubscribe in every invitation, with Resubscribe for someone who pressed it by mistake, bounces and complaints suppressed automatically, and sending paused if bounce or complaint rates climb — so your invitations keep reaching inboxes. Every invitation, reminder, message and follow-up you write is read by the survey safety rules first: a request for passwords or card numbers is refused, and a doubtful one waits for Thisys staff.

Privacy and compliance

The tooling that makes collecting other people's data defensible.

Your own retention windowsPro

Choose how long each survey keeps responses; past the window they are purged automatically and permanently. Every new survey, on every plan, starts at 24 months; a survey with no window (including one moved from SurveyFace) keeps its responses until you delete them.

Retention register

Every survey's retention window in one searchable list, with the ones kept indefinitely counted.

Consent noticesPro

Shown before the survey begins, with acceptance recorded against the response and timestamped.

Consent registerPro

Who agreed, to which version of the wording and when, across every survey — declines counted, withdrawals shown, and a filtered CSV export.

Respondent withdrawalPro

Consenting respondents get a withdrawal link on the thank-you screen, or an eight-character code at a kiosk, and you choose whether withdrawing deletes their answers or clears their free text.

Data subject requests

Find everything held about one person by email or phone across all your surveys — answers, invitations, contacts, notes and message threads — then export it as one zip or erase it in one confirmed, audited action.

Anonymous collection

Keeps IP address, location, browser details and invitation identity out of the response — they are not saved with the answers, not just hidden when you read them. Anonymous responses carry only the day, not the time, in exports, webhooks and alerts. Routine security logs on our servers are separate and keep IP addresses for up to 30 days, our network provider (Cloudflare) sees each request, and the app keeps an abuse-protection record of the IP address for 48 hours (see the Privacy Policy).

Respondent privacy notice

Every survey page tells respondents what is recorded (the footer's What this survey records opens it in full, in their language), built from the survey's real settings — anonymity, whether the respondent's approximate location is recorded, retention, whether AI reads the answers — and names your organisation as the data controller. Your account, surveys and responses are stored in Sydney, Australia: for survey data you are the controller and Thisys is your processor, under the GDPR and UK GDPR and the Australian Privacy Act 1988, with written data-processing terms on request. The few services that handle limited data outside Australia (email delivery, payments, the optional Google and Microsoft sign-in, the AI provider and page-view counts) are named, with where each one is, on the Security page.

Personal data masked when shared

Public results pages, shared single responses and shared reports mask emails, phone numbers, street addresses, names given after a cue (“my name is”, “I'm Jane Citizen”, a title such as “Dr”, a sign-off) or typed into a contact question, TFN, Medicare and card numbers and IBANs, plus bank details, dates of birth and passport or licence numbers written with a label such as “BSB” or “DOB”. Public results pages and shared reports also leave out quotes that contain a link or that Protect's content checks flag as offensive language or spam; those checks are word-based and do not catch everything. A shared single response is otherwise shown as the respondent wrote it, because you chose to share that one response. Other names written into an answer are not masked, so read written answers before you publish them.

Response export on request

Every response on a survey as CSV or Excel, and a zip of every survey's responses with an account manifest whenever you want it.

Response deletion

Delete an individual response permanently on request.

Email opt-out

Honoured automatically across every future invitation.

Email-confirmed account deletion

Deleting your account is never one click — we email a confirmation link first, so an open screen can't wipe your work. Every survey, response and blob is then erased, cascade and on-disk alike, except surveys you made in other people's teams, which stay with the team.

Audit trail that survives deletion

Security events (sign-ins, password and email changes, deletions, admin actions) are always recorded and can't be switched off — and they outlive the account they describe, for a year.

The Consent tab in Thisys Protect: consent records for every survey — 1,500 on record, 1,500 active, no withdrawals — and what each record holds: the exact wording agreed to and the time. — The Consent tab in Protect: who agreed, to what wording, and when — for every survey that asks (Pro and up).

Working with respondents and your team

Close the loop rather than collecting and going quiet — together.

Team workspaceBusiness

A shared workspace for a team of up to 10 members, you included, with Owner, Admin, Member and Viewer roles (a Viewer reads the results and changes nothing); team surveys are shared with the whole team and stay with whoever made them unless that person leaves, and an activity feed shows who did what.

Per-member survey accessBusiness

Limit a member to the surveys they need rather than the whole workspace.

Optional link approvalBusiness

Optional approval: a Member's link waits for the owner or an Admin before anyone can answer it. Switched on by the team's owner; the Member is told the answer, with the reason when it is no.

Clean handoversBusiness

Hand the team to another member; when someone leaves or is removed, whoever acts chooses whether their surveys stay with the team or go back to them, and their automations are handed over rather than left to fail.

Team activity and AI digestBusiness

Filter the team's activity by category, member and date, export it as CSV, and have AI summarise the last seven days (metered by credits).

Per-response conversations

Message a respondent about their answer — anonymous respondents too, through a private link, on a link where you switch on anonymous replies before they answer — and the thread stays attached to the response. An emailed reply lands in the same thread.

Search the Inbox

Find a conversation in a survey's Inbox by the words in its messages, by who it is with, or by a response number such as #F7TTF7 — the matching words are marked in the list, and a long list is paged. Act ▸ Follow-ups has the same search, and every search ignores accents, so cafe finds Café.

Leads, outcomes and notes

Act ▸ Follow-ups has a Leads view: every completed response to a lead form, newest first, with where it stands, who has it, when it is due, an outcome (Won, Lost or Not a fit) and a history of notes only your team sees. Where the form has a follow-up email draft, it opens with their name filled in, for you to edit and send.

Messaging centreBusiness

Email your own contacts and lists — read a Preview of the message as one person will see it, use Send me a test, and tick to confirm you may email them before it goes — and review everything you've sent, invitations and conversations included, in one paged history.

Share one response

A read-only link to a single respondent's answers.

Response alert digests

Per link, a batched email of started, partial or completed responses — from every minute to monthly — copied to up to five more addresses on Pro and up.

Instant response emailsBusiness

An email the moment each response completes.

Survey language

Write a survey in any of 19 languages and the respondent's buttons and messages follow it, right-to-left included. A Spanish survey can speak to respondents as tú instead of usted (Options ▸ Spanish buttons and messages), and an AI translation follows the page's choice. (The Thisys app itself is in English.)

Multi-language surveysPro

Add a language by typing its name — the picker finds the code and sets the reading direction. Translate every question and option; respondents pick their language from a menu on the survey card, and anything untranslated falls back to the original. Answer-rule and Other box messages translate too, and a page in a built-in language not yet checked by a native speaker says so, with a link to suggest a correction.

Translation workflowPro

Send a translator an Excel or CSV sheet and upload it back; lines go out of date when the original wording changes, each language can be switched on or off, and respondents land in their browser's language or a per-language link.

Respondent theme switcher

A palette on the survey card lets a respondent read in Light, Classic, Dark or System — on by default, remembered per link, and switchable off per collector.

Projects

Group surveys under a project as the number grows.

Project goalsPro

Give a project a goal, typed or spoken, and it steers the AI survey builder, the Decision Report and Ask your data while you work in it.

Support tickets

Requests raised through the site become tracked tickets, with replies kept together — an AI first answer on the contact form, and a status check by reference for anyone.

Account and platform

The things that matter once more than one person depends on it.

Light, Classic, Dark and System appearance

Four distinct looks for the application itself, plus six accent colours. Applied server-side, so there's no flash of the wrong theme on load.

Profile avatars

Pick from 54 built-in avatars, upload your own image, or keep clean initials.

Two-factor authentication

Any authenticator app, with ten one-time recovery codes to copy or download; required for administrators. Tick Remember this device at the code step and your own browser is not asked again for 30 days from its last use (7 for administrators); forget one or all on the Login & security tab.

Lockout and password screening

Repeated wrong passwords lock the account for a while, and new passwords are checked against a list of common ones rather than forced to carry symbols.

Session controls

Keep me signed in for up to 30 days (or until 7 days pass without a visit), or sign in without it for a session that ends within a day (12 hours without activity); administrator accounts end at 12 hours either way. Signing out ends the session on the server, and a password change signs you out everywhere.

Social sign-in

Email verification

Required before a survey can be created, as anti-abuse protection.

Designed emails

Every email Thisys sends — invitations, reminders, account, plan and billing notices, alerts and digests — arrives as a designed email: a clear headline, one button, the detail in small print, with the plain-text version always sent beside it. A survey invitation carries your own words and a Take the survey button.

Notification controls

A master on/off switch to silence every alert at once — for a holiday or a quiet week — plus per-survey response alerts. Turning an alert back on prompts you to lift the account-level mute.

Notification bell

In-app notices for what needs you — a respondent's reply, a failing webhook, a digest that could not be delivered — plus announcements.

Activity log

Choose whether Ask, Analyse and AI Q&A activity is recorded; Account, Billing, Act and Protect events always are. Paged and filterable. Ask, Analyse and AI Q&A activity is capped at 10,000 entries with older ones purged daily; Account, Billing, Act and Protect events are not capped and are kept for 365 days.

Install as an app

Install Thisys from Chrome or Edge, or add it to the home screen in Safari, and it opens in its own window with shortcuts to Build a survey with AI, My surveys and Analyse & reports. Nothing signed-in is stored on the device.

Statements for plans set up by Thisys

An Enterprise, manual or complimentary plan arranged with Thisys is listed on Billing & credits, period by period, with any payment recorded for it and a statement for each period to print or save as a PDF.

Billing usage log

One chronological ledger of every credit purchase, swap and AI charge, downloadable as CSV, so your spend is never a mystery.

Limits that warn you first

1,000 answers a month on Free, 50,000 on Pro and 250,000 on Business, with emails at 50, 80, 90 and 100 percent and a grace band past the limit — 10, 20 and 25 percent — before anything stops.

Rate limiting

On sign-in and registration, the AI and the assistant, respondent submissions and uploads, billing, imports, the Messaging centre and the public API.

File manager

Every file you add to your library and every file respondents attach to their answers: each file's size, your total against your storage limit, and which surveys use a file before you delete it. Logos stay with the survey, link or brand they belong to.

Stripe billing

Hosted checkout, a self-serve billing portal, and plan changes prorated in place. You return straight to Thisys after paying, and card details never touch our servers. Where the Pricing page offers yearly billing, a yearly plan costs ten months' price for twelve, and both cancellation rules are shown before you pay.

Referral programme

Free to join on any plan, from the Referral tab of your account. When someone you refer subscribes you earn 20% of each subscription payment they make on Pro or Business (5% on Enterprise) for 12 months from their first payment. Each commission is held 60 days, then can be withdrawn once your balance reaches US$20. One-off top-ups and tax earn nothing, and you cannot refer yourself; the Terms of Service are the binding version.

A grace period when a plan ends

A team, public result links and webhooks keep working for 14 days after the plan that included them ends, with an email on the day and again on day 10. After that the team is view-only, public results say they are paused by the owner and webhooks stop; choosing a plan again resumes everything, and nothing is deleted.

Getting-started emails

A new account gets up to three short emails in its first week, each naming the next step for where the account is — build a first survey, share it, read its Decision Report — and each with a one-click link that stops the rest.

Moving from SurveyFace

SurveyFace accounts move to Thisys with their surveys, responses and address books. Uploaded files appear in My Files, survey links show their SurveyFace logo again, and old SurveyFace survey links open the same survey on Thisys.

Try it without an account

One click into a read-only demo account with example surveys and reports — no sign-up.

Help Centre

A searchable knowledge base, a developer reference for the API, survey-writing tips, a guides hub with twelve survey guides (NPS, CSAT, eNPS, sample size, writing questions and more), solutions pages for training, feedback, HR, education, government, customer experience and market research, and a public status page checked live.

Enterprise plan

Custom-priced, on your own domain (e.g. thisys.yourco.com or yourco.thisysloop.com) with dedicated infrastructure, every capability unlocked, and dedicated support and onboarding, with support hours and response times agreed with you in your written agreement. Your own admin panel with full administrative control of your instance — users, content and settings across your entire site. We host and manage the platform itself; BYOC / self-hosting is a separate conversation. Sold by conversation, not self-serve.

Admin console

For operators: a Review queue for survey links the safety check holds or a respondent reports (with Find a survey, to deactivate or reactivate any survey), a Jobs list of every scheduled task with Run now, Pause and Edit schedule, a Site activity view of the last few minutes, hours or days, users (suspension included; each with its responses, sign-ins in the last year and last sign-in, sortable by any column, and billing records for a plan set up by Thisys), an Abuse watch of network addresses with a staff-managed block list, templates, help content, plans, support tickets, the mail outbox and do-not-mail list, announcements, feedback with a Voice-of-Customer view, activity analytics, a log of who changed what in Admin, referral payouts, refund requests for yearly cancellations, where sign-ups come from and how many paid within 60 days, platform settings — private mode, open registration, AI spend caps, who receives safety alerts, whether acknowledgement emails to leads are switched on — and the running version.

Coming soon

Built, and switched off for every account while we finish it. It moves into the list above the day it is switched on.

Acknowledgement email to each lead

ProComing soon

Switch it on for a web link that is not anonymous and each person who finishes gets one email, about a minute later, to the address they gave, saying their answers arrived and, if you pick one, the time you will reply within. The words are fixed — nothing the person typed is put in it — and it carries an unsubscribe link. One per address per survey in 30 days, up to 200 a day on Pro and 1,000 on Business, and a link that suddenly gets far more than usual pauses itself and tells you.

Salesforce and HubSpot

BusinessComing soon

Sign in to the CRM once, tick the surveys to send, and each completed response from an identified respondent becomes or updates a HubSpot contact or a Salesforce lead.

Every capability above is on the free plan unless it carries a Pro or Business badge. No card, no trial clock.

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