How can we help?

Sign up for a free account, then from My Surveys choose a template or start from a blank survey and add questions in the builder. Every change saves as you go. When it's ready, open the Collect tab to create a link you can share.

Yes. Describe what you want to learn in plain English and Thisys drafts a complete survey — often after a short clarifying round for a sharper result. You review and edit everything before it goes live; the draft is a starting point, not the final word. On the AI page it happens on one page: say what you need, press Apply on the card and the survey is drafted and saved there, then Get the link gives you its address and QR codes.

Yes — Chat, in the top bar of every page once you have an account (Ctrl+K from anywhere, and a floating button on phones). Ask how to build a survey, read results, manage billing or anything else about Thisys, and it answers with the exact page as a button rather than directions to hunt through. It's free and never charged to your AI credits.

Open the survey, then its Languages tab. Type the language's NAME — "Tamil", "Spanish" — and pick it from the list: Thisys fills in the language code and the reading direction for you. Then either type the wording yourself or press "Fill with AI" for a complete first draft to review. A long survey is filled in short parts from that one press; if any lines are left, it says how many, and pressing Fill with AI again does the rest and keeps what is drafted. The AI is asked to address respondents in the same register as the survey page's own buttons and messages in that language (in Spanish, the formal "usted") — check it as you review. Respondents choose their language from a menu at the top of the survey card, and anything you leave untranslated falls back to the original text. Multi-language is included on the Pro plan and above.

Nineteen: multiple choice, image choice (picture cards respondents tap), checkbox, dropdown, rating scale (with per-step labels and an N/A option), Net Promoter Score, slider, single and multiple matrix grids, a matrix of dropdown menus, open text, multiple textboxes, numerical textboxes with fixed-sum rules, a structured demographic block, ranking, file upload, date and time, descriptive text blocks, and drawn signature. Net Promoter Score and slider each appear as a type of their own in the builder's question picker, and that is how we count them. All nineteen are on every plan, including Free.

Yes. Open the survey's Logic tab and press + Add rule. A rule reads one or more earlier answers (up to five, joined by all or any) and then shows or hides a later question, or sends the respondent to a later page or straight to the end. Rules are checked as each respondent moves through the survey, and skip logic is on every plan.

Their progress is saved. On a link that is not anonymous, a respondent who closes the tab returns to where they left off on the same device for up to 30 days, and a personal invitation link carries on from any device. On an anonymous link their place is kept only in the tab they started in, so nobody who shares their computer can reopen their answers; you can change that on the survey's Options tab. Unfinished submissions are kept and counted separately rather than discarded, so you can still see how far people got.

Choose from the 4 contrast-checked built-in themes (Light, Classic, Dark and System) on any plan, or build your own palette, type and buttons with the theme editor on Pro. Any plan can add a logo to a survey on its Options tab, under Survey logo; on Pro and above you can also collect fully white-labelled — your logo in place of "Powered by Thisys Loop".

Yes, and it is on by default. Every web link carries a small palette icon at the top of the survey card: a respondent can switch between Light, Classic, Dark and your own theme, and the choice is remembered for that link on their device. It never changes what anyone else sees, and you can switch the control off for a link in its Settings if you would rather everyone saw one look. A survey on your own theme also follows a device in dark mode: a respondent whose phone or computer is set to dark sees a dark version of it, with your brand colour kept. Tick Always light, beside the theme in the link's Settings, to keep it light everywhere.

Two kinds, both made on a survey's Collect tab: a web link (one public URL for social posts, QR codes, newsletters and embedding) and an email invitation (a personal link per contact, so you know who replied). Tick Anonymous responses on a web link and it saves no IP address, location or browser details with the responses; set it to Kiosk mode on the Options tab for one shared device. Each link tracks its responses separately.

Yes, on every plan including Free. On the survey's Collect tab, open a link's Settings: add an Access code so a publicly-shared link is answered privately, set Closes at to close the link on a date, or set a Response limit to cap it at a target number of responses. You can also close and reopen collection at any time without losing responses.

Open Analyse and pick the survey. Its Responses tab is recomputed every time you open it — counts, percentages, distributions and averages, with bar charts (switchable to pie on choice and drop-down questions), NPS scoring and an individual-response view, all on every plan. From the Pro plan up its Drop-off & cross-tab tab compares choice, dropdown and rating questions against each other and shows where people stopped, and you can filter responses and save the filters.

No. A Decision Report is queued and built away from the page — you can navigate off, close the tab, come back later, and it will be there. While it runs the page shows live progress, and a run can be cancelled until its summary is written: nothing is charged if it has not started, and only the AI call already under way if it has.

Yes. Thisys can surface the recurring themes across hundreds of free-text answers, write a plain-English executive summary of a response set, and answer a direct question you put to the data. These runs are metered by AI credits: a run starts when your balance covers what that action usually costs; if it needs more than you have, you are charged only what you have and told so, and one your balance cannot cover even that is refused before it starts.

Open the survey in Analyse and choose its Export & download tab. Responses download as CSV, an Excel (.xlsx) workbook — either with unfinished responses included — or an SPSS .sav file with short variable names and question and value labels. The report comes as a PowerPoint deck, a Word document, a PDF summary, an R analyst bundle (data, codebook and a ready-to-run script), or structured JSON or XML. The questionnaire itself exports as HTML, a printable PDF, a Word document, Excel, CSV or XML. Exports respect whatever response filter you have active. Every survey's downloads are also gathered on Analyse ▸ Exports.

Set a per-survey retention window so old responses are purged automatically (new surveys default to 24 months), show a timestamped consent notice before the survey begins, and switch on anonymous collection — which keeps IP address, location, browser details and invitation identity out of the response, enforced at capture rather than hidden on read. Other records are separate (routine security logs on our servers keep IP addresses for up to 30 days, our network provider (Cloudflare) sees each request, and the app keeps an abuse-protection record of the IP address for 48 hours — none of it is attached to the response); the Privacy Policy explains.

A tool that finds personal data — Tax File Numbers, ABNs, Medicare and card numbers and IBANs (checksum-validated; a number written as a tax file number is caught even when mistyped), passport and licence numbers and dates of birth written with a label, emails, phone and BSB — either in files on your machine (scanned in your browser; contents never uploaded) or in the responses you've already collected, from PII scans. Findings are masked, and the scan history is hash-chained so tampering is detectable.

From your account's Delete account tab. For safety it's never one click: we email a confirmation link first, so nothing is erased by an open screen. Once you confirm, every survey, response and file is permanently removed. We'll ask why you're leaving — it genuinely shapes what we build.

Use the Forgot password link on the sign-in page — we'll email a reset link to your registered address, valid for one hour.

AI features are paid in credits: 40 in your first 30 days on Free and 10 a month after, 400 a month on Pro, 2,000 on Business, and a custom allowance on Enterprise. Every run is metered from what its AI model calls cost, one credit for each US cent of AI model use, at least one a run, and a run starts when your balance covers what it usually costs, never charging more than your balance; one it cannot cover is refused before it starts. You can buy top-ups (from 1,000 up to 1,000,000 credits) on your account's Billing & credits tab; they get cheaper per credit the more you buy (3.0 US cents a credit in the smallest top-up and about 2.2 in the largest) and can convert into extra response capacity. On the Free plan your first Decision Report is on us when it needs 30 credits or fewer. On the AI page, each request shows its maximum spend first and is charged what the AI used, up to that.

Anthropic Claude. It is the only AI provider Thisys sends your content to, and your content is never used to train it.

Yes. Send a signed webhook (HMAC-SHA256) to your endpoint the moment a response completes, or use the REST API with per-key access to list, create and retrieve surveys. You can also publish a read-only public results page or an always-current CSV link for people without an account.

There's a genuinely useful free plan: unlimited surveys and questions, all nineteen question types, skip logic and CSV, Excel and SPSS export, plus 1,000 answers a month and 40 AI credits in your first 30 days (then 10 a month). Paid plans raise the limits and add cross-tabulation, more collectors, white-labelling and saved filters. Pro costs US$19 a month and Business US$99 a month (US dollars, before tax; customers in Australia are billed in Australian dollars, with the A$ price and GST shown before they pay); Enterprise is priced per client. The Pricing page compares them line by line.

Collection doesn't stop the instant you reach your plan's answers a month. There's a grace band above it (10% on Free, 20% on Pro, 25% on Business) and we email you well before it matters, so a live campaign isn't cut off without warning. If you run out of answers past the grace band, collection stops until your allowance resets: press Buy more for answers that never expire, or upgrade.

Paid plans are billed monthly — or yearly, where the pricing page offers it — through Stripe's hosted checkout, and you return straight to Thisys after paying. Card details never touch our servers. You can change plan on your account's Plans tab, and manage or cancel any time from there: a monthly plan runs to the end of the month you've paid for, then moves to Free; a yearly plan is charged for the months you used at the monthly price and the rest is refunded after a quick review.

Yes — a custom-priced Enterprise plan hosted on your own domain (for example thisys.yourco.com or yourco.thisysloop.com) with dedicated infrastructure, every capability unlocked, and dedicated support. You get your own admin panel with full administrative control of your instance — users, plans, content and settings. The servers themselves stay hosted and managed by us; if you need to run it on your own infrastructure, ask about BYOC / self-hosting. It's arranged by conversation rather than self-serve checkout; contact us and we'll set it up.

A quota closes a segment once it has enough responses — say 100 people aged 18–24. Open the survey's Collect tab, open a link's settings and press + Add quota: choose the answer that defines the segment and how many you need. If the survey already has responses, the form shows how many already collected match and offers Count the N responses already collected that match, so the quota starts at that number; leave it unticked to count only responses completed from now on. Quotas count responses people submit themselves, through a web link or an email invitation: responses keyed in on Manual entry, sent through the API or imported are never counted. When it fills, the next respondents in that segment are thanked and screened out, or only marked if you choose that, and everyone else carries on. Quotas are included on the Business plan and above.

Yes — that's piping. In the question editor press Insert an earlier answer and pick the question: each respondent sees their own answer in the text (a name they typed, an option they chose), with a word you choose for anyone who skipped it. Piping works in question text, page titles and descriptions, and the thank-you, screened-out and quota-full messages — each has the same Insert an earlier answer list.

Yes. In a question's editor tick Randomise option order — you can keep the last option, such as "None of these", in place. On a page's ⋯ menu choose Randomise question order and pin any question that must stay put. On the Options tab, Page order can show a run of pages in random order. Each respondent keeps their own order if they go back or resume later.

Yes, on an email invitation link (Pro plan and above). On the survey's Collect tab, tick Remind people who haven't responded under the invitation, then choose how many days to wait (1 to 14) and the most reminders each person gets (up to 3). The days count from each person's own invitation, at the time of day it went out; a reminder has no weekday or time of its own. A reminder can have its own subject and message, or repeat the invitation's. To remind them straight away, press Send a reminder now under the invitation: it goes to the same people, never to anyone invited or reminded in the last 24 hours, and counts as one of their reminders. Reminders go only to people whose invitation was delivered, and stop the moment someone responds or unsubscribes. A web link has no addresses to remind, so share it again yourself.

Make the survey a scored quiz — mark the correct answers and set a pass mark — then open it in Assess and go to Certificates. Choose the question that holds each person's name and tick Issue a certificate as soon as someone passes: a passing respondent gets a link to their certificate on their result screen, and every certificate carries a code that proves it is genuine.

On the Business plan, open your account's API & integrations tab and create a key. A key can list, create and read surveys, and read and send in their responses. The Developer reference lists every endpoint, the webhook payloads and how to verify a delivery.

Yes. Any survey link can be shown inside another website, on every plan. From Pro up, the Collect tab's Embed code adds a ready-made snippet — a frame inside your page or a pop-up — and the frame sizes itself to the survey, so there is no inner scrollbar.

Open Analyse, pick the survey, open its Responses tab, switch to Individual, find the response and press Delete response. Its answers and any files it uploaded are removed, the deletion is recorded in Protect's audit trail, and any webhook subscribed to deletions is told. To remove only personal details and keep the rest, run a PII scan and use Remove personal data on the response.

Yes, on Enterprise: your instance runs on your own domain (for example survey.yourco.com), provisioned and managed by us. Other plans share thisysloop.com addresses; any plan can put your logo on a survey, and showing it in place of “Powered by Thisys Loop” is included on the Pro plan and above.

Yes. The theme button in the top bar switches the app between Light, Classic, Dark and System (which follows your device). It changes what you see, not your surveys: what respondents see is set per survey, and they can switch palettes themselves.

Yes. Open Import — also offered on the Create survey page — and bring a questionnaire, its responses, or both, from CSV, Excel, PDF, Word or a web page table. Everything is read and shown to you first, every question and every consequence, before anything is created, and an import can be removed again in one step.

Open your account's Login & security tab and press Turn on two-factor authentication. Scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, 1Password, Authy), enter the six-digit code, and save the recovery codes it shows you — they get you in if you lose your phone. Two-factor is on every plan. The code guards sign-in with your email and password: signing in with Google or Microsoft, including “Continue with Google” with your account's own email address, does not ask for it and relies on the security of that account instead (an administrator account is asked for the code on every route). The tab says which routes apply to your account. On your own computer, tick Remember this device when you enter the code and that browser is not asked again for 30 days (7 days for an administrator account) — never on a shared computer; the tab's Remembered devices list lets you forget one or all of them.

Sign-in asks for the code from your authenticator app or one of your recovery codes, and either will do. If you have neither, contact us from the email address on your account (the sign-in page gives our support address too), and we'll help you back in once we've checked the account is yours. Keep your recovery codes somewhere other than your phone.

Yes, on the Business plan: a team workspace for up to 10 people, you included, with Owner, Admin, Member and Viewer roles — a Viewer reads and downloads the team’s results and changes nothing. Invite people from Team ▸ Members (Team ▸ Invites lists the invitations still waiting); team surveys are shared with the whole team and stay with whoever made them unless that person leaves, and Team activity shows who did what.

You can sign in with Google or Microsoft on every plan, as well as with an email and password. SAML or OIDC single sign-on to your own identity provider is not built yet.

Yes. On a survey's Drop-off & cross-tab tab (Pro and up), a cross-tab shows column percentages with a base (n) under each column, and each cell carries the letters of the columns it is significantly higher than — a two-proportion z-test at 95%. Columns with a base under 30 are marked small and tested with Fisher's exact test instead, as is a cell expected to hold fewer than 5 answers, so only a clear gap on a small group earns a letter. With weighting on, those are not tested.

Partly. On a survey's Drop-off & cross-tab tab (Pro and up) you can weight responses by one question: give each answer a multiplier, and the cross-tabs, multi-select and grid breakdowns, Segments, and the Decision Report's group comparisons and what moves the score use it, with a weight column added to the CSV, Excel, SPSS and R downloads (the SPSS .sav opens weighted by it). The Summary page and the report's headline figures (NPS, ratings, pass rates) and themes stay unweighted, and Thisys does not balance several variables at once (raking) or match a population for you. For that, download the responses as SPSS (.sav) or the R analyst bundle from the survey's Export & download tab and weight them there.

On the Business plan, open the survey's Collect tab, go to Webhooks and press Add webhook: give your endpoint's https address, choose the events (a completed response, a flagged one, a withdrawal and more) and the format — signed JSON, or a Slack/Teams message. Send test checks it straight away. Each JSON delivery carries an HMAC-SHA256 signature, and the Developer reference has the payloads and the code to verify one. A webhook that fails 10 times in a row pauses itself; see each one's health under Act ▸ Integrations. On a survey that hides small groups, only its creator and the team owner can add, change, switch back on, read or resend its webhooks, because each delivery carries the answers. When you switch on Hide groups smaller than, the confirmation lists the survey's webhooks it pauses; a paused one says why on the Collect tab and Act ▸ Integrations, and the creator and team owner get a notice in the bell.

Duplicate responses are blocked by default: a web link takes one completed response per browser, and a second visit from the same browser is turned away. To allow repeat answers, open the link's Settings on the Collect tab and tick "Allow multiple responses from the same browser"; you can limit it to once a day, once a week or once a month. On an open public link you can also tick "One response per internet connection", which turns away a second browser or device on a connection that has already answered — people sharing one connection, such as an office or a school, then answer only once between them. It is not offered on email invitations, and an anonymous link, or a link with Record respondents' location and IP address unticked, cannot use it because it saves no IP address. An email invitation is a personal link that takes one response from the person it went to. A browser check cannot tell two people on one shared computer apart, or stop someone who clears their cookies or changes network, so for a strict one-person-one-answer study, or a vote that must resist ballot stuffing, use email invitations.

Yes. On the survey's Collect tab, open the Actions menu on a link and choose Close collector: anyone who opens that link then sees your closed message instead of the survey. Choose Reopen collector on the same menu to start collecting again. Nothing is lost, because responses already collected stay where they are. There is no separate pause: a closed link is the pause. On a plan that keeps one link open per survey, close the other link first to reopen this one. To close a link on a date instead, set its Closes at time in the link's Settings.

Open your account's Billing & credits tab and press Manage billing. That opens Stripe's billing portal, where you can see your invoices and receipts, update your saved card and cancel a plan. The button appears once you have bought a plan or credits. Card details never touch our servers. A plan Thisys set up for you (Enterprise, or one marked set up by Thisys) has no Stripe invoice: the same tab lists it under Plans set up by Thisys, with any payment we have recorded for it (the amount, the day it was paid and your reference), and View statement opens a statement of each period to print or save as a PDF, listing those payments under Payments recorded.

You can cancel at any time. Monthly plan: press Manage billing on your account's Billing & credits tab and cancel in Stripe's billing portal; cancellation takes effect at the end of the month you have already paid for, so your plan stays active until then and you are not charged again, and the unused remainder of that month is not refunded, except where the law requires one, including the consumer guarantees under the Australian Consumer Law. Yearly plan: press Cancel subscription on your account's Plans tab; the months you have used (every started month counts) are charged at the plan's monthly price in the currency you paid in, and the rest of your yearly payment is refunded to your original payment method after we have reviewed the calculation, normally within 2 business days — you see the exact refund and the end date before you confirm, and your plan stays active until the end of the month you are in. Credit and answer top-ups are one-off purchases: they are used up as you go and are not refundable once spent, except where the law requires a refund. If you think a charge was a mistake, contact us. The full wording is in the Terms of Service.

Prices on the Pricing page are in US dollars and exclude taxes. Applicable taxes, such as GST for customers in Australia, are calculated at checkout. Customers in Australia are billed in Australian dollars, and the A$ price and the GST are shown before you pay. At checkout you can also add a tax ID, such as an ABN.

The database is backed up every night, and the last 14 days of those backups are kept on the server. An encrypted copy of each night's database backup is also kept for 30 days in separate storage in the same region, and our hosting provider (DigitalOcean) takes a backup of the whole server every day. Point-in-time recovery is also on, so the database can be restored to any minute of the last 29 days. Uploaded files, such as survey images, logos and files that respondents attach, are kept in DigitalOcean Spaces object storage and are not yet backed up separately from it; a separate backup of uploaded files is planned. When you delete your account, your data leaves backups within 30 days as they age out. The detail is on the Security page.

Thisys runs on DigitalOcean infrastructure. The sub-processor table on the Security page names every provider that handles your data and where each one holds it. Some providers process limited data outside Australia: transactional email, payments, the optional Google and Microsoft sign-in, and the AI features are handled in the United States, and requests to the site pass through our network and security provider's global network on their way to our servers. The Privacy Policy explains where information leaves Australia and why. If you need a statement of location for a contract or a compliance review, contact us.

A watchdog restarts the application if it stops responding, and planned maintenance is announced ahead of time on the status page and in a banner across the site. The status page is a live check of the application and its database, made when you load it; it keeps no history of past checks and does not cover email delivery or the AI features. We do not state an uptime figure in the Terms, on the Pricing page or on the Security page. If you need an availability commitment for a contract, contact us.

There is no app to download from the App Store or Google Play. Thisys runs in the web browser on phones and tablets as well as computers, so you can build surveys, share links and read results there, and respondents answer in their own browser on any device, with no app to install. You can still install Thisys as an app from your browser, so it opens in its own window with the Thisys icon: in Chrome or Edge on a computer or an Android phone, use the install icon in the address bar or Install in the browser menu; on an iPhone or iPad, open Thisys in Safari, tap Share, then Add to Home Screen. On Android and computers, a long press or right-click on the icon goes straight to Build a survey with AI, My surveys or Analyse & reports. The installed app is the same Thisys: it keeps nothing on the device, so it needs an internet connection.

On your account's Login & security tab, type the new address in Email address and press Save changes. To confirm it's you, enter your password, or a code from your authenticator app if your account has no password; if you sign in with Google or Microsoft, sign in again first. We email a link to the new address to confirm it, and tell your current address about the change.

Yes, and it is free to join on any plan, from your account's Referral tab. When someone you refer subscribes, you earn 20% of each subscription payment they make on Pro or Business (5% on Enterprise) for 12 months from their first payment. Someone counts as your referral when they arrive through your link or enter your code at sign-up. Each commission is held 60 days, then becomes available, and you can withdraw once your balance reaches US$20. One-off answer and credit top-ups earn nothing, a refunded or disputed payment loses its commission, and you cannot refer yourself. The referral terms in the Terms of Service are the binding version.

Nothing stops that day. When a move to a lower plan, a cancelled subscription or the end of a complimentary plan takes away a team, public result links or webhooks that you use, they keep working for 14 days, and we email you on the day and again on day 10. After that, team members can still open the team's surveys but cannot edit them (you keep full access), public results pages, shared reports and public CSV links say they are paused by the owner, and webhooks stop sending. Choosing a plan that includes them again on your account's Plans tab resumes everything at once. Nothing is deleted, survey links that collect answers stay open, and you can turn a public link or a webhook off at any time.

On the Free plan, yes: an account's first Decision Report costs nothing when it needs 30 AI credits or fewer, whether you press Build my report on the survey's Report tab or it builds itself at 30 completed responses. The Report tab shows the price before it builds and says "on us" when it is the free one. Only the first report of a Free account is free; a bigger one, or any later report, is paid in AI credits as usual, and AI analysis has to be allowed for the survey first. Open Analyse to find your surveys.

A new account gets up to three short getting-started emails in its first week, about day 0, 2 and 7. Each names the next step for where your account is — build a first survey, share it, or read its Decision Report — and a step you have already done is skipped. Every email ends with a one-click link that stops the rest. They are separate from product-update email, which stays off until you tick Product updates & tips on your account's Notifications tab, and from the sign-in, billing and security notices we always send.

SurveyFace accounts are on Thisys from 10 October 2026. Sign in with the email address you used on SurveyFace: your surveys, their responses and your address books are there. SurveyFace passwords do not carry over, so use the set-password link in the email we sent you (it works once, for 14 days), or choose Forgot password? on the sign-in page. The files you uploaded to SurveyFace are in My Files, and your survey links show their SurveyFace logo again; if a logo is missing, reply to that email and we will restore it. A survey that used skip logic came across with its rules switched off, so open it in the editor and confirm each rule on its Logic tab before you share it again. An account with no paid plan is given six months of Pro, until 9 April 2027, with 100 AI credits to try; it then moves to the Free plan, and everything you collected stays.

Yes, from 10 October 2026. A link such as surveyface.com/CollectResponse/…, or an address you published on SurveyFace (surveyface.com/l/… or /study/…), opens the same survey on Thisys. A link that no longer leads to a survey opens a page that tells a respondent to ask the sender for the new address, and tells you to sign in and find the survey's new link on its Collect tab. A personal invitation link from SurveyFace opens the survey's ordinary web link.

On a survey that shows the Thisys mark, the thank-you page offers each respondent a Create your own free survey button, in the survey's language; it opens sign-up in a new tab and puts nothing about the respondent or their answers in the address. It is never shown on a white-label survey, on an anonymous link, beside a private-replies page or your follow-up survey button, or in kiosk mode. There is no separate switch for it: removing the Thisys branding, with your company logo on your account's Branding tab (Pro and above), removes it.

Open Sign up, type your email address and press Continue with email. That is the only thing the form asks for: you choose your password afterwards. We email you an “Activate your Thisys account” link that is valid for 7 days and works once. Open it, type a password of at least 8 characters twice and press Set password and continue, and you are signed in straight away. Throwaway email domains are refused, so use an address you keep.

Check your spam folder first. Then go back to Sign up, enter the same email address and press Continue with email again: that sends a fresh link and switches the old one off, so there is no separate resend page. (Choosing Forgot password? on the sign-in page for an account that was never activated sends a fresh activation link too.) The “Check your email” screen also has a send it again link that returns you to the form with your address filled in. If the page says “This account is already active”, the link has already been used, so sign in as usual.

Yes. Press Try the demo in the site header (or on the Pricing page, or Open the live demo at thisysloop.com/demo, the address to send someone) and you go straight into a shared demo account, with finished sample surveys, Decision Reports, charts and Protect findings built on realistic sample responses, and nothing to fill in. It is read-only, so nothing you change there is saved, and it is the same account for every visitor, so do not put anything private in it. When you want your own space, press Create your own account in the demo banner or sign up. If you are already signed in, Try the demo is in the avatar menu, and it asks first because opening it signs you out of your own account in every tab.

The demo is one account that many visitors explore at once, so it is read-only: you can open everything, but changes are not saved, and that includes settings such as your theme. The sample surveys, responses and reports are examples, not real respondents. To build and save your own surveys, press Create your own account in the demo banner, or sign out of the demo and sign up.

Go to Sign in, enter your email and password, and press Sign In. Keep me signed in is a choice about how long this device stays signed in: ticked, up to 30 days, or until 7 days pass without a visit; unticked, 24 hours, or 12 hours without activity. Leave it unticked on a shared or public computer. Administrator accounts always end after 12 hours, and signing in with Google or Microsoft uses the longer limits.

The email is not case-sensitive but a username and the password are, so check capitals first, and use the eye on the password field to see what you typed. The same message appears for an address or username that has no account, so make sure it is the one you signed up with. If you signed up but never opened the activation link you have no password yet, so sign up again with the same address for a fresh link. If you had a SurveyFace account, it needs a new password: use Forgot password? on the sign-in page.

After 5 wrong attempts in a row the account locks for 15 minutes, and a wrong two-factor code counts like a wrong password. You can wait it out, or press Forgot password? on the sign-in page and set a new password, which unlocks the account straight away. Keep retrying and the wait only starts again. A different message, “Too many sign-in attempts from this device”, means your network is being slowed down: wait a few minutes and try again.

A reset link works once and lasts one hour. Open Forgot password, enter your email and press Send recovery instructions for a fresh one. The page shows the same “Check your email” message whether or not the address has an account, so if nothing arrives, check spam and try the address you signed up with. Finishing a reset ends your other sessions, unlocks a locked account and retires any other reset link you had asked for.

Open your account's Login & security tab, find the Change password card, enter your Current password, then your New password twice (at least 8 characters), and press Update password. A password on the list of very common ones is refused with a message saying why. When it saves, Thisys signs you out everywhere, this device included, and sends you to sign in with the new password.

There is no separate button for it. Changing your password ends every session, this one included: do it on your account's Login & security tab (Change Password card), or complete a reset from Forgot password? on the sign-in page. To end only the session you are using, choose Sign out in the avatar menu at the top right.

On the sign-in or sign-up page, press Continue with Google, Continue with Microsoft (or Facebook, where it is offered) under “Or continue with”. You finish signing in on the provider's own screen, and Thisys never sees that password. A button only appears when it is set up on this site. Sign-ins with Google or Microsoft do not ask for your two-factor code; the code guards email-and-password sign-in.

To keep accounts safe, only Google connects itself to an existing account, and only when that account's email address has been confirmed. Microsoft and Facebook never do. Sign in with your email and password instead, then open your account's Login & security tab and use Connect Microsoft (or Connect Google) under Sign-in methods. After that the button signs you in. Facebook cannot be connected there.

Open your account's Login & security tab and find Sign-in methods, which lists Email and password plus Google and Microsoft as Connected or Not connected. Press Connect Google, Connect Microsoft or Disconnect, then confirm it is you with your current password (and your two-factor code if it is on). To connect, press Continue to Google or Microsoft and finish on their screen. Your only way in cannot be disconnected, so set a password first if you want to remove the last provider.

Both are on the Two-factor authentication card of your account's Login & security tab. New recovery codes asks for a current app code or an unused recovery code, then Generate new codes gives you ten fresh ones and retires the old set, so save them straight away with Copy codes or Download .txt. Turn off asks for your password and a current code (or a recovery code). Administrator accounts must keep it on to reach the admin area.

Open your account's Login & security tab. The Sign-in details card holds Preferred name (the name the full workspace greets you by), Username and Email address; change them and press Save changes. Changing the username or email asks for your password first, or an authenticator code if your account has no password. Changing only your preferred name does not sign you out.

Open your account's Profile tab and press Change avatar. Choose one of the preset avatars, press Upload image for your own (PNG, JPEG, WebP or GIF, up to 2 MB), or press Use initials. The picture at the top right updates straight away.

It means the email address on your account has not been confirmed, and until it is, saving a new survey is held back. An account that you activated with the emailed link is confirmed from the start, so this appears after you change your email address. Open your account's Profile tab and press Resend verification email, then open the link we send to the new address (it works for 7 days).

On your account's Profile tab, find Shown to your respondents. Fill in Organisation name, Contact email and Privacy policy address and press Save. Every respondent page of your surveys then says “Collected by …” with those details, beside the privacy line and on a consent notice. If you leave the name empty, respondents see your team's name on a team survey, or otherwise your preferred name.

Open your account's Appearance tab. Under Theme choose Light, Classic, Dark or System, and under Accent colour click a swatch: Thisys Indigo, Ocean Blue, Teal, Emerald, Sunset Orange or Rose. Each choice saves as you click and follows you to other devices. The theme and AI model cards here and the menus in the top bar always agree: change one and the other shows it at once. These settings change only how you see the app; what respondents see is set on each survey.

Your look is saved to your account and also to a cookie in your browser. Signed out, or after clearing site data, a fresh browser shows the default, Classic. The one-tap theme toggle on the marketing header and on phones only switches between Light and Classic, and from a darker look it steps down to Light first. Set the theme while signed in, from the top-bar theme menu or your account's Appearance tab, for it to stick.

Open your account's Notifications tab and switch off Account notifications. While it is off we pause response digests, the email for each completed response, automation alerts, usage warnings and high-severity moderation flags, and each survey's own alert settings resume when you turn it back on. It never stops sign-in and security notices, billing and plan notices, team invitations or replies from our support team.

From the left: the Thisys mark takes you back to the AI page, then the pillar links (on a phone they move to the bottom tab bar). On the right, on the Free and Pro plans, the Upgrade button opens your account's Plans tab with the next plan marked (in the account menu on a phone). Then the cloud icon is the AI model picker, the folder is the Project selector (once you have a project), the wallet shows your balance, the theme button changes the look, Chat opens the help assistant, the bell holds your notifications, and your avatar opens the account menu. Hover over an icon to see its name. A missing icon usually means the feature is not active on your account yet.

They are the main areas of Thisys, in the top bar. AI is the front door where you describe what you need. Ask is where you design surveys and collect answers (Surveys, Contacts, Files, Themes, Import). Analyse is where you read what came back. Assess scores answers against a key, such as quizzes and exams. Act turns findings into alerts, automations and follow-ups. Protect finds personal data and handles consent and retention. A Team pillar shows on Business and for anyone who has joined a team.

On a computer, the left menu lists the pages of the pillar you are in, and the page you are on is highlighted. Press Collapse menu at the top of it to shrink it to icons for more room, and Expand menu to widen it again; Thisys remembers your choice on that device. With a survey open, its sections (Build, Logic, Collect, Options and the rest) sit under Surveys, and the Back button at the foot names where it returns to. On a phone the same pages sit in a row above the pillar tabs at the bottom.

Open your account's Projects tab, press + New project, give it a Project name and describe the goal, then press Save & set active (or Save to keep it for later). Once you have a project, a Project selector appears in the top bar: choose a project, All projects or No project and every survey list narrows to match. Projects are free on every plan; having the AI use your active project's goal to steer drafts, reports and questions needs Pro or above.

It only appears once you have at least one project, so the bar stays uncluttered until then. Create one on your account's Projects tab and the selector shows up straight away. Manage projects… at the bottom of the selector takes you back to that tab to create, rename or archive them.

Press the cloud icon in the top bar and pick Claude Haiku (fastest, lowest credits), Claude Sonnet (balanced) or Claude Opus (most capable, highest credits). Each shows a typical cost in AI credits, the choice applies at once and follows you across devices, and a line under the list says which AI actions it governs. A faster model costs fewer credits, so switching down stretches your balance. Free accounts are offered Haiku and Sonnet; Claude Opus is on paid plans. The same choice can be made on your account's Appearance tab.

The cloud icon only shows when there is a real choice to make, meaning two or more models are available. If this site has no AI provider connected, the built-in generator runs instead, nothing is charged for it, and there is no picker. Once more than one model is available it returns by itself.

Press it to open the Balance panel: AI credits left (this month's allowance plus any purchased credits, with the date the allowance resets) and Answers left (this month's answer allowance plus purchased answers). Buy more & manage billing opens your Billing & credits page, and See AI usage shows where your credits went. An amber dot on the icon means collection has stopped or you are out of answers or AI credits.

It is an early warning shown across the top of the page: “You're running low on answers for this period”, “You're past your monthly answer allowance and into the grace band”, “You're out of answers — response collection has stopped” or “You're out of AI credits for this period”. Press Buy more to top up, or the × to dismiss it for now. Monthly allowances reset on the 1st; anything you have bought never expires and is only used after the allowance runs out.

A new Free account gets 40 AI credits as a welcome allowance for its first 30 days, then 10 a month. The wallet panel and your account's Billing & credits page both say when the welcome allowance ends. Paid plans include more each month (400 on Pro, 2,000 on Business), and credits you buy never expire.

Open the wallet icon in the top bar and press See AI usage, or go to AI usage & credits. It shows four tiles (AI credits left, spent this period, answers left and answers used) and a list of your last 25 AI actions, each with what it was, which model ran it, when, and the credits charged. For every purchase and swap, with a CSV download, use the ledger on your account's Billing & credits page.

Two kinds of item, newest first, with a badge for the unread count. Notices about your account: a respondent replied to a follow-up, a webhook keeps failing or switched itself off, an alert digest or an automation's alert email could not be sent, or pictures copied into your files took you over your storage limit. And announcements from the Thisys team, which unfold in place when you click them. Clicking a notice opens the page it is about and marks it read; Mark all read clears the badge.

My Account opens your account settings, Chat opens the help assistant, and Give feedback opens the feedback survey in a new tab, so the page you are on stays as it is. On a phone and at normal text size, Credits and billing, Appearance and AI model, and Projects sit in the top bar as icons; with large text, or on a very narrow screen (under about 320 pixels), the bar has no room for them and the menu carries them instead. On the Free and Pro plans (and not in a team, whose owner's plan already covers its surveys), Upgrade (Upgrade to Pro on Free, Upgrade to Business on Pro) opens your account's Plans tab with that plan marked; it is in the menu on a phone and wherever the bar is short of room, and in the bar itself otherwise. Try the demo is there too, where a demo exists, and it asks first because it signs you out of your own account. Admin appears only for administrators. In the workspace, below those are the site links (Features, Use Cases, Templates, Pricing, Help); on a site page such as Features or Pricing the menu holds your account items and Help only, because the site's own menu already carries the rest. On a phone the menu opens as a sheet over a dimmed page: tap the dimmed area to close it. Sign out at the foot ends your session on the server as well as in the browser.

Press Ctrl+K (⌘+K on a Mac) from anywhere, or choose Chat in the top bar or avatar menu: all of them open the same conversation. On a phone, a floating Chat button in the corner opens it, and the × on that button hides it until you open Chat from the avatar menu. Enter sends your message and Shift+Enter starts a new line. Closing the panel keeps the conversation, and answers can include buttons that take you straight to the page they name.

Unless you were following a link to a particular page, you land on the AI page, one page for the whole job. It opens with a greeting and “what do you need today?”, your AI credit balance beside it, a big box and six tiles to tap, such as New survey and See results. Once you have some history, Pick up where you left off shows the surveys you touched last, each with its next step, and Asked before lists your earlier requests, kept in this browser, to use again. Pick what a request is about in the Project, Survey and Link boxes (or leave them on All projects and All surveys), then type or say what you need in the box and press Send. Once a job starts the heading becomes “What would you like to do?”, the box sits under the conversation, and Back and New conversation are above it. Each request is offered two ways: Do it for me, paid in AI credits for what the AI used, with its maximum spend on the button and never more, or Show me how, free, with the steps and a button to the right screen. Turn on Always do it for me under the box and a request runs straight away, without showing the price first, and still never costs more than its maximum spend. Click the Thisys mark in the top bar at any time to come back to it.

Anything you want done in Thisys, in plain words, up to 2,000 characters a message: build a survey, change a question or a link's settings, find your results, a download or a share link, or ask about your own surveys, responses, quizzes, credits and leads. A change comes back as a card and is made only when you press Apply: a change people answering a survey will see asks you to tick a box first, and a delete asks you to type the name of what goes. A job of several steps comes as one plan, priced and applied once. A new survey is built right there: press Apply and it is drafted and saved on the page, then open it or press Get the link for its address, with Copy, the QR codes and Collect on the same card (a lead form still opens the AI builder). When the AI needs to know something it asks, and a question back is always free, even when it quotes a figure from your account; an answer that ends with an offer such as "Want me to ...?" is still charged. A request is also free when the AI refuses, only tells you which screen to use without a link to it, or cannot finish (it then says it couldn't finish this request and nothing has been changed), and a card that spends AI credits itself shows the most it can cost: you are never charged more. Replies come in your language. Ask for a figure and it is read from your survey; ask “what should we do” on a Decision Report and you get its Recommended actions and next steps. Reminders go a number of days after each invitation, never on a weekday or at a time, and 20 test responses are 20 steps at 2 credits each. The clip attaches up to 5 pictures or files with a message, such as a photo of a paper form or a contacts sheet. Where your browser supports speech, the microphone records what you say: read the words it puts in the box and press Send when they are right. Payments, plan changes and passwords stay yours to do; Show me how gives you the steps. It has written steps for the everyday jobs of building, sharing and reading results, and Do it for me is offered again after every answer, in case you would rather hand it over. Every request is kept in Your AI log, under the box.

The AI page is your home. The fuller dashboard, headed “What would you like Thisys to do today?”, with the describe-and-build box, one-click suggestions, your recent activity and summary panels, has an address of its own: open the full workspace, and bookmark it if you use it often. Press ✦ Back to the AI home there to return to the AI page. To build a survey by hand, open My Surveys and press Create Survey.

Open AI build survey, type your brief (up to 8,000 characters) and use the line under the box: Questions (Auto, or 1 to 100), Pages (Auto, or 1 to 10), Skip logic (Auto, Yes or No) and Web link (Yes or No). Auto lets your brief decide, and a brief that asks for a conditional question still gets skip logic. Web link creates the shareable link in the same step. Press Build it, then review the draft before you share anything. The price shows beside the button, as “Up to N AI credits”. A very large draft can take a few minutes, and a long brief shows a higher maximum: you are charged only for what the AI used.

It runs a short question-and-answer round before the draft, which usually gives a sharper survey for one extra AI step. Each question comes with a suggested answer already filled in, so you only change what matters. Press Build with these answers to draft from them, or Skip — just build it to draft with sensible defaults. You always see a preview of every page and question before anything is saved.

Read it before you share it, because the survey goes out in your name and AI drafts can misjudge a scale or word a question awkwardly. On the preview, edit the Survey name if you like, then choose Create survey + web link (saves it and opens its Collect tab with the link), Create this survey (saves it and opens the editor) or Start over. A quiz draft marks the correct options with a ✓ that respondents never see. Whatever the AI was not sure of stays listed on the Build tab under What the AI wasn't sure of, in that browser tab, until you press Done checking. Everything stays fully editable in the survey editor.

When a build from the describe-and-build box of the full workspace includes a web link, it shows a panel with your share link and a Copy link button. Fine-tune in the editor opens the survey, and Watch responses arrive opens its responses. If you keep contact lists (Business plan and above), choose one under “Or send it to a contact list in Thisys”, press Send invitations…, edit the subject and message, tick the box confirming everyone agreed to receive email from you, and press the final Yes — email button, which names how many contacts it will email. Nothing is emailed before that. On the AI page, press Get the link on the card that built the survey: it makes the web link and shows the address with Copy, the QR codes and Collect on the same card.

Open Manual entry from the AI pillar (or press Key in responses in the full workspace, pick the survey from Your surveys and press Enter responses → to type the answers in one response at a time. They count as real responses in Analyse. Manual data entry is included on the Business plan and above; on other plans your surveys are listed but the entry form needs the upgrade, except a team survey running on a plan that includes it. Press Build a survey first if you do not have the survey yet.

No. The full key (it starts ts_live_) is shown once, right after you press Create key, and afterwards only its first few characters are kept. Open your account's API & integrations tab, revoke the key from its actions menu, and create a new one, copying it straight into your own secret store this time. You can hold up to 10 active keys at once.

On your account's API & integrations tab, open the actions menu on the key. Rename gives it a clearer name, See activity log opens your activity log, and Revoke (after you confirm) stops anything using that key straight away. API keys are included on the Business plan and above; below it the button reads Create key — Business plan. Treat a key like a password and keep it out of shared pages and chats.

Open your account's Activity log. It lists what happened on your account, newest first, with category buttons (All, Account, Billing, Ask, Analyse, AI Q&A, Act, Protect) and a page size of 10, 20, 50 or 100. What to log lets you choose whether Ask, Analyse and AI Q&A are recorded from then on. Account, Billing, Act and Protect are always recorded because they are the audit trail. The log is read on screen: there is no file download for it.

Open your account's Delete account tab, where the Export your data card sits first, and press Export all my data (.zip). You get one thisys-my-data.zip with your profile and survey list as account.json (with any payments Thisys recorded for a plan it set up for you), and a CSV of the responses for each survey. It does not hold your contacts, uploaded files, activity log or survey designs: the billing ledger downloads from Billing & credits, and for anything else you can write to privacy@thisys.com. Larger accounts take a moment to prepare. Nothing on that tab deletes anything until you start the deletion flow.

Before you start, know that deletion is permanent and not kept in any Trash. A paid plan is cancelled straight away rather than at the end of the period you paid for, with no pro-rata refund except where the law requires one. Answers and AI credits you bought but have not used are deleted, the billing portal closes (download invoices first), and referral earnings can only be withdrawn from the account, so withdraw them first. Surveys you made inside other people's teams stay with those teams. The steps are on your account's Delete account tab.

Open your account's Contact us tab, choose a topic (Sales & Enterprise, Billing & payments, Technical support, Account & login, Feature request or Something else), add a brief summary and your message, and press Send message. We usually reply within one business day. The reply is emailed to you and also shows under My Tickets on the same page, and a message sent while you are signed out goes through the Contact us page.

Open your account's Referral tab and press Join the referral programme. Under Share & earn, Copy link or Copy code to pass on; a friend can paste the code into the Have a referral code? link on the sign-up form. Under Payout method choose PayPal (a PayPal email) or Bank (a short reference such as the last four digits) and press Save. Lifetime earned, Pending (60-day hold) and Available to withdraw show where your earnings stand, and the Your referrals table lists each person.

Enterprise deals are entered by hand rather than through your link. On your account's Referral tab, find Introducing an Enterprise client?, enter the client's Enterprise email and, if you like, their company, and press Register lead. The Enterprise commission is credited when the deal closes. You must have joined the programme first, and referral earnings can only be withdrawn from the account that earned them, so withdraw before you delete an account.

Open My Surveys and use Search. By default it matches survey names (Title only); choose Everything to also match descriptions, page titles, questions, answer options and what respondents wrote. Search stays inside the project named at the top, so a survey that looks missing may be filed under another project: check the project switcher in the top bar or choose All projects.

The badge on each survey on My Surveys is read from its links, so it tells you whether answers can arrive right now. Collecting means at least one link is taking responses. Scheduled means a link is waiting for its opening time, Full means the response limit is reached, and Closed means the links are closed or past their close date. Draft means the survey has no link yet, and No questions yet means a link is open but the survey asks nothing.

On My Surveys use the Cards / Table switch at the top right; the page remembers your choice. In the Table, the gear in the header row (Choose columns) shows or hides columns, and you can click a column heading to sort. Cards have a Sort menu of their own. The page shows 10, 20, 50 or 100 rows at a time.

On My Surveys open the survey's ⋯ menu and choose Duplicate, then confirm. The copy keeps the pages, questions, logic, quotas, languages, Options, theme and settings, and is named with "(copy)" after the original. It does not copy responses, links, reports, automations or public sharing, so it starts private with no links. Duplicate first if you want to rework a live survey safely.

On My Surveys open the survey's ⋯ menu, choose Delete and type delete to confirm. The survey and its responses move to Deleted surveys, its links stop taking responses at once, and shared results, certificates and invitations stop working. Press Deleted surveys on My Surveys and then Restore within 30 days to bring it back; after that it is deleted for good. Only its creator or the team owner can restore it.

On My Surveys tick the surveys, then open Group action. Delete selected moves them to Deleted surveys, where they can be restored for 30 days. Clear responses keeps the surveys but permanently deletes their responses, you type clear to confirm, and it cannot be undone. Each survey is named in the confirmation first.

On Create survey type a word into Search templates and click a result: the name and description fill in and a Starting from banner appears, then press Create survey. Press Enter, or See all matches, to open every match in the template gallery. Or browse the template gallery, open a template to see every question as a respondent will, and press Use this template. Either way you get an editable copy on your account; the original is never changed. Press Start blank instead to drop the template and make an empty survey.

Open Create survey, scroll to Prefer to build it yourself, type a Survey name (it is required) and an optional Description, and press Create survey. You land on the Build tab with one empty page. If a template card is still highlighted from a search, press Start blank instead first, or the new survey carries that template's questions.

Open Create with AI, describe who you are asking and what you need to learn (you can dictate it), and optionally set how many Questions and Pages you want and whether to use Skip logic. Build it drafts the survey straight away, with the price shown beside it. Ask me a few questions first adds a short round of questions with suggested answers before drafting, which usually gives a sharper result. The draft opens in the normal editor with every question editable, so read it before you share it.

Open the survey and go to its Search & Replace tab. Type the words in Find and the new words in Replace with, tick Case sensitive if you need it, and press Search. Every match is listed with where it is and all are ticked; untick any you want to keep and press Replace N selected. It covers the survey name, descriptions, page titles, questions, help lines, options and the labels inside question settings. A link's own messages and quota messages are changed on the Collect tab.

Build holds the pages and questions, the theme, Preview and the downloads. Logic holds skip rules, Collect holds your links and their settings, and Options holds what the respondent page shows, such as numbering, the progress bar and button labels. Responses opens the results in Analyse, Languages holds translations, Trash holds deleted pages and questions, and Search & Replace changes wording everywhere at once. The tab you are on is kept in the web address, so you can bookmark it.

The name, description, theme and the settings on the Options and Collect tabs save themselves when you leave the field or pick from a menu. A question saves when you press Add question or Save changes, and a page when you press Save page. Until then an open editor is a draft, and the Saved line confirms each save. There is no separate publish step: once saved, a change appears for respondents at once, even on a survey that is collecting, so Duplicate first if you want to rework a live survey.

On the Build tab press + Add page to add one at the end. Click a page's title (or open its ⋯ menu and choose Edit title & description) to set the Page title and optional Page description, then press Save page. The same ⋯ menu has Move page earlier, Move page later, Move page to…, Duplicate page and Delete page…. Duplicate page copies the page with its questions and the rules that show or hide them; rules that decide whether the original page shows are not copied. To drop a page between two others, choose All pages in the Pages menu and press + Insert page here. A survey always keeps at least one page.

On the Build tab press the dashed + Add question at the foot of a page, or + Add question here between two questions to insert it there. Choose the Question type, type the Question text, fill in that type's settings and press Add question. The new card shows a live mini-preview in your theme. Click a card or its Edit question menu item to change it later, then press Save changes.

On a question card use the up and down arrows to move it within its page. Its ⋯ menu has Duplicate for a copy in place, Move to position… to jump to a spot, and Move to page to send it to another page. If a move would put a rule out of order you are asked "Move it and pause this logic?" first, and the rule is paused rather than deleted. Moving the question back makes the rule work again.

Open the survey's Trash tab and press Restore beside the page or question. A page returns where it was with the questions deleted with it, and a question returns to its old place; if its page is also deleted, restore the page first. Rules and quotas that the delete switched off stay off, and the tab offers Switch it back on. Pages and questions nobody answered are removed for good after 14 days, while ones holding answers are kept.

Save any open question or page, then press Preview at the top right of the editor. It opens the real respondent page in a new tab with a banner saying nothing is saved unless you submit a test response. Choose Phone, Tablet or Desktop, and use the Logic trace to see which rules fired. On the last page, Submit as a test response keeps the run apart from your real counts; Start again as a new respondent resets it. A run that ends screened out offers Keep this run as a test response on its end screen, so you can see how a screen-out lands in Responses (it is saved as Screened out and marked as a test).

On the Build tab open the toolbar's ⋯ menu. Under Download the questionnaire choose Survey page (HTML), Questionnaire (PDF), Questionnaire (Word), Design (Excel), Design (CSV) or Design (XML). Print questionnaire opens a printable copy in the survey's own language; translations are not included. These files hold the questions and structure for review or sign-off, not the answers, which are exported from Analyse.

Yes. The Build tab shows how many responses you have and warns before any edit that would lose answers. Rewording, reordering and adding options keeps every answer, and rules and quotas follow a reworded option. Removing an option, row or column, or changing the type, lists exactly which answers go and asks before saving. Changing a rating scale's range or words offers to add it as a new question or keep the old scale.

Add a question and set Question type to Multiple Choice (one answer), Multiple Choice (multiple answers) or Dropdown, then fill the Options with + Add option (up to 500 per question). Use Display format to lay options out in 1, 2 or 3 columns or a row. For several answers, Fewest answers and Most answers set how many people may tick, and Answers that stand alone makes something like "None of the above" clear the other ticks. Dropdown suits a long list such as country.

In the question editor press Paste a list under the options, rows or columns, paste one item per line, and press Add N options. Blank lines are skipped, and a row copied from a spreadsheet lands as separate options. Pasting a multi-line list straight into one option box does the same from that row down. If the list would go past the question's limit you are told by how many before anything is added.

On a multiple choice, checkbox or dropdown question, tick Allow an "Other" option for a free-text choice, or Offer a "not applicable" choice to add a Not applicable answer that is left out of the percentages. For "None of the above" on a checkbox, add it as an option and tick Answers that stand alone. If you randomise the order, tick Keep the last option in place so these stay at the end.

Add a question and set Question type to Rating Scale, then set Lowest value and Highest value and optionally Label for lowest and Label for highest, such as Poor and Excellent. Open Step labels to caption each step, and tick Offer a "not applicable" choice, beside Required, to add an N/A button beside the scale. N/A is left out of averages. A rating suits questions where the gap between answers matters; for unranked labels use a choice question.

Add a question and set Question type to Net Promoter Score (NPS). The scale is fixed at 0 to 10, the recommendation wording and end labels are filled in for you, and Analyse splits answers into promoters, passives and detractors. An NPS is a preset of the rating scale, so it filters and compares like any other score. A plain 0 to 10 Rating Scale would not get the automatic promoter scoring.

Add a question and set Question type to Slider. Respondents drag a handle along a track instead of clicking number buttons, using the same range and end labels as a rating scale. It stores the same value as a rating scale, so Analyse averages, filters and compares it in the same way.

Add a question and choose Matrix / Grid (one answer per row), Matrix / Grid (multiple answers per row) or Matrix of Drop-down Menus. Fill the Rows (the things being judged) and the Columns (the shared scale); each list needs at least one entry. On the one-answer grid, Force ranking lets each column be picked only once, which turns it into a ranking. The drop-down grid adds a Menu choices list, offered in every cell. A required grid means every row must be answered.

Add an Open Text question; it is the only type with an Answer validation box. Under Accept only choose Email address, Whole number, Decimal number, Date, Web address, Phone number or Custom pattern, and set any bounds that appear. Try an answer lets you type what a respondent might and see the exact verdict and message. A custom pattern is a regular expression you write, with your own message when it does not match. A blank answer always passes, because Required decides whether blank is allowed.

Add a question and set Question type to Numerical Textboxes. Type each row in Textbox labels (Rent, Food, Transport) and enter the total in Values must total; a Message when the total is off field then lets you word the error. The total is checked when the respondent submits, with a small tolerance so 33.4 + 33.3 + 33.3 passes as 100. Use Multiple Textboxes instead for labelled text boxes such as First name and Last name.

Add a question and set Question type to Ranking, then fill in the Options to be ordered. Respondents drag them into order, and a submitted ranking must place every option exactly once. Tick Randomise option order so the starting order does not bias the result. For a ranking laid out as a grid, use the one-answer Matrix and tick Force ranking.

Add a question and set Question type to File Upload or Signature. For File Upload, set Largest file (1 MB, 2 MB or 5 MB, the platform maximum) and under Accept tick Images, PDF and Text / CSV to narrow what may be attached. A Signature question has no extra settings and saves the drawn signature as a PNG image.

Add a question and set Question type to Date. The Collect setting chooses A date, A time, or A date and time, and respondents get a picker. Impossible dates such as 31 February are refused, so you never have to clean them out of your results. If you would rather have a typed field, use an Open Text question with the Date format.

Add a question and set Question type to Demographic Information. Press US labels or International labels for sensible defaults, then for each field untick Show to hide it, edit its Label, or tick Required; at least one field must stay shown. A shown Email field is checked as an email address automatically, and a renamed field still lands in the right column of your exports. It stays one question, so your data does not scatter across ten.

Add a question and set Question type to Descriptive Text (no answer), then write in Text to display. Line breaks are kept, **bold**, *italic* and [a link](https://example.com) show formatted, a line starting # or ## is a heading, one starting with a hyphen is a bullet and one starting 1. is a numbered step, and [[Start]] on a line of its own is a button that goes to the next page, as Next does. Insert a picture adds a PNG, JPEG, GIF or WebP from your files; change the words in the square brackets to describe it for screen readers. It takes no answer, so it cannot be required and is never counted in results. Help text under a question and page descriptions take the same formatting, except the button.

Add a question and set Question type to Image Choice, or open Pictures on answers on a multiple choice question. Beside each option press Add a picture to it and pick one from your files or upload a new one. Respondents tap a picture card to choose, the words stay under the picture and are what results and exports show, and a drop-down layout shows the words only.

In the question editor tick Required; the server enforces it, so a respondent cannot get past it. A Message when left blank (optional) box then appears for your own wording in place of the neutral default. Descriptive Text has no Required box because there is nothing to answer. On a grid, required means every row must be answered.

In the question editor tick Add a comment box for a free-text note under the question, with an optional label (it starts as Comment). The comment is never validated and never blocks submission. Help text under the question (optional) adds a line of up to 500 characters under the question, such as "Include weekends" or a link to an information sheet.

On a multiple choice, checkbox or dropdown question open Assessment — mark correct answer(s) and click the correct option or options; they turn green and the question becomes scored. Then open the Build toolbar's ⋯ menu, choose Assessment & pass mark… and enter a Pass mark from 0 to 100. Results and certificates are in Assess. Choice questions are keyed here; a short-answer, number or Numerical Textboxes question is keyed on Assess ▸ Answer key under Key a text question. A rating or NPS question does not add quiz points.

Open the Logic tab and press + Add rule, give it a name that reads as a condition, then choose the question, the comparison and the value. Press Add rule, then under Page visibility choose Only if: followed by your rule's name for the page you want to gate. A rule on its own does nothing until you attach it there, give it a jump, or have it show or hide a question. Test both answers in Preview.

Check the rule is attached: a page gate must be chosen under Page visibility as Only if: followed by the rule, or the rule needs a Then jump to or a question to show or hide. Check it is Active, not Deactivated, and that its question comes on an earlier page than what it controls. A question left blank satisfies no comparison, and text matches ignore capitals and extra spaces. Preview's Logic trace shows whether the rule fired and why.

On the Logic tab press + Add rule and set the condition, then under Then show or hide a question (optional) pick the question and choose Show it only when the rule is true or Hide it when the rule is true. The question must come after every question the rule reads, lower on the same page or on a later page. A hidden question is not required and its answer is not kept. A question's ⋯ menu also has Show or hide with a rule….

In a rule on the Logic tab set Then jump to (optional) to a later page, or to End of survey — finish (counts as completed). When the rule fires everything in between is hidden. Jumps only ever go forward, so the list shows only pages after the rule's questions. Put the question that drives a jump on a page of its own, because skip logic moves whole pages.

On the Logic tab add a rule for the disqualifying answer and set Then jump to to End of survey — screen out (not counted as completed). The response is kept but stays out of your completes, completion rate and quotas, whereas End of survey — finish counts as a real completed response. Write what screened-out people read in the Screened-out message on the Options tab, or send them to a panel's address with Screened out, send them to in the link's Settings on the Collect tab.

Yes. In the rule form press + Add condition for up to 5 conditions, then choose whether all or any of them must be true. For "was not answered" or "is not equal to" comparisons remember that a question left blank satisfies no comparison, so add a was not answered condition and choose any if skippers should be included. Beyond 5 conditions, split the logic across two rules.

Conditions can read multiple choice, checkbox, dropdown, open text and rating scale questions, plus a grid row, a ranking item, a date or a textbox. Choice and text questions offer is equal to, is not equal to, contains, does not contain, starts with and ends with. On a checkbox question the first two read includes and does not include: the rule fires when that answer is among the ticks, or is not. Rating scales offer is at most, is at least, is less than and is more than. Every type offers was answered and was not answered.

The move would put a rule out of order, such as a gated page ahead of the answer it reads or a jump that would now go backwards, so you were asked "Move it and pause this logic?" and chose Move anyway. Nothing is deleted: the rule shows an amber Paused note, and what it controlled is shown to everyone meanwhile. Move the page or question back, or edit the rule, and it works again.

In the later question's editor on the Build tab, choose Carry forward choices from and pick an earlier choice question, then set Show respondents to Only the choices they picked there or Only the choices they did not pick there. The options list becomes Your own options (optional), shown after the carried ones, which suits a "None of these". If nothing is carried for someone, the question is skipped for them. Every carry-forward is listed on the Logic tab under Carried-forward choices.

Open the Options tab, go to Page order, tick Show a run of pages in random order and choose the first and last page of the run. Then tick Show only and pick how many, so six concept pages can be authored and two shown to each person, chosen at random. Pages in the run must not depend on each other: they cannot be gated, jumped to or jumped from, and the reason is shown if the run you pick breaks that.

A question on a page the respondent never saw, because a rule hid it or jumped past it, is recorded as Not applicable. A question that was shown but left blank, when it is not required, is an empty cell. Keeping the two apart means your analysis of a branch is not diluted by people who were never asked.

No. On the Options tab choose the language under Written in, on any plan, and the buttons, progress, error messages, privacy line and end screens follow it, with Arabic turning the page right to left. Your own words stay as you wrote them. A translation on the Languages tab is only for offering extra languages alongside the original.

The Thisys app (the builder, reports and account pages) is in English only, and there is no interface-language setting. The AI page is the exception: write to it in your language and it replies in that language, and in English, German, Spanish, French, Portuguese, Italian, Hindi, Tamil, Arabic and Japanese its cards' titles, steps, price line and buttons are in that language too. What your respondents see is separate: write a survey in any of 19 languages and its buttons, messages and end screens follow, including right-to-left languages, and offer translations alongside the original on the Languages tab. If you need the app itself in another language, tell us on the Contact us page.

Opening a link that names a language you offer shows that language, even if the respondent picked another one on that link before. Otherwise, strongest first: the language they last picked on that link (kept when they reload), the language their saved response was answered in, the language the link names, then their browser's language. A link naming a language you do not offer opens the original. On the Collect tab each web link has a button for every language you offer, such as Copy Español link, which adds the language code to the web address. Offering translations is on the Pro plan and above.

Open the Languages tab and check Offer to respondents is ticked for that language, because a newly added language starts off. A language is also held back while its lines look like the built-in sample text, or while an AI draft came back partly in the wrong script, until you fix those lines. Anything left untranslated falls back to the original wording, so fill in the missing lines and press Save translation.

Yes. On the Languages tab press Download for translation (Excel) or the CSV version and send the lines to your translator, then press Upload translated file when they return it. The lines appear in the form for you to read, and you press Save translation. Fill with AI is the alternative for a first draft, and it uses AI credits.

On the Build tab open the Theme menu in the toolbar and pick Light, Classic, Dark or System (follows device) under Site themes, or one of your own under Your themes. The choice saves at once and the title band repaints, and a custom theme wins over a site look. The canvas only approximates a look, so press Preview to see it exactly as respondents will.

Custom themes are on the Pro plan and above. Open the Theme menu and choose Manage themes, or go to Themes, press New Theme, name it and set the page background, font, question card, text colours and primary colour with a live preview. Press Create theme to save, as nothing autosaves. The theme then appears under Your themes on any of your surveys.

It lists every colour pair the respondent page draws from your choices, such as button text on the primary colour, with its contrast ratio. A pair that falls under the minimum is marked, and respondents get a readable version instead, so they are never shown unreadable text. You can still save the theme, but pick a stronger colour if you want your own shown.

In Themes find the theme's row and press Background image, then choose a PNG, JPEG or WebP. Change image and Remove image appear once one is set, and the background colour shows beneath the image while it loads. To let the image show through the question cards, open the theme and lower Card opacity under Question card, then check the questions still read clearly. Image backgrounds come with custom themes, which are on the Pro plan and above.

In Themes press Make default for new surveys on a theme's row. Every survey you create from then on starts on it, whether blank, from a template, from AI or imported; surveys you already have keep their theme. Stop using for new surveys on the same row returns new surveys to Light. Making a default needs custom themes (Pro plan and above), but stopping one works on any plan.

There are two places. For one survey, open its Options tab and under Survey logo press Upload logo (PNG, JPEG or WebP, up to 1 MB), which works on every plan; a single link can set its own logo there too. For every survey on your account, go to Account > Branding and press Upload logo, which is on the Pro plan and above. A logo set on a survey or a link is shown in place of the account logo.

It is tied to your plan, not a per-survey switch. On the Pro plan and above, respondent pages and shared results carry no Thisys branding, and you can show your own logo at the top from Account > Branding. On Free the mark stays.

Yes. On the Collect tab open the link's Settings and, under Theme, set Theme for this link to one of the site themes or your own, or leave it on Inherit survey default. A theme set there applies to that link only, which suits running one survey under two brands. Let respondents switch the theme controls the palette icon on that link, and Themes they can choose from limits which looks it offers.

By default only the title band at the top of the Build canvas wears the theme. Tick Show the theme on the whole canvas in the Theme menu, or press Preview for the real respondent page, which is the faithful check for Classic or Dark. A theme set on a link's Settings overrides the survey's theme for that link, and a custom theme overrides a site look.

Open the survey, go to its Collect tab and press New collector (the form opens by itself on a survey with no link yet). Leave the type on Web link, add a name if you like, and press Create web link. The link appears on the card with an Open badge: press Copy link to copy it, or Open link to try it in a new tab. Every new link is safety-checked first; an ordinary survey opens at once, and if the check holds it the badge reads Pending review instead. If the automatic check cannot run at that moment, a new or Free account's survey that has not passed the check before waits for a person at Thisys, usually within one business day. The first web link, with its share buttons and QR code, is on every plan.

More than one link per survey, and the email invitation type, are on the Pro plan and above. On a plan with one link, once the survey has its link the Collect tab says so in place of the New collector button, and a closed link stays closed while another is open. If your account moved down from a paid plan, the links it already opened stay open and the tab says what your plan allows. See Plans.

On the Collect tab, open the Actions menu on a link and choose Duplicate. The copy comes back closed and named with "(copy)" after the original name, so it is a draft rather than a second live link. Reopen it from its own Actions menu when you want it to collect. Duplicate is hidden where your plan would refuse another link.

On the survey's Collect tab, open the Actions menu on the link and choose Rename, type the new name and press Enter. A name such as "Newsletter link" or "Front desk poster" is how you tell your channels apart in the list, and each link counts its own responses.

The badge on each collector says whether someone can answer it right now. Open means yes. Closed means you closed it from its Actions menu. Closed (date passed) means its Closes at time has gone. Scheduled — opens followed by a time means its Opens at time has not come yet. Full (limit reached) means it has taken its Response limit of completed responses. To make it Open again, reopen it, clear or move the date, or raise the limit.

Deleting is not the same as closing. Closing keeps every response and can be undone. Delete… on a link's Actions menu stops the link working and permanently deletes the responses that came through it: the box tells you how many and asks you to confirm, and it cannot be undone. On a team survey only the survey's creator or a team admin can delete a link that has responses; a Member can delete one that has none yet. Close a link you may want again.

They are channels with no link for respondents. Keyed-in responses are the paper and phone answers you typed in yourself (the card has an Enter responses link). Imported responses arrived from a file. The API feed takes responses your own systems send through the survey API; opening it is on the Business plan. None of them counts as one of your links or towards a link's limit, and deleting a link leaves them alone.

On the Collect tab, press Settings on the link, find Restrictions and type a code of at least 6 characters into Access code, then click away: it saves on its own and the box reads "•••••• (set)". Respondents must enter the code before the first question appears. Remove code switches it off. Changing or removing the code asks everyone who had unlocked the survey to enter the new one. Send the link and the code by different routes: the code is shared by everyone who has it.

Open the link's Settings on the Collect tab and press Show code under the Access code box: it reads "Current code" and Hide code puts it away again. If the card says "The saved code can't be read any more", type a new code into the box instead. You can also press Remove code and set a fresh one.

Open the link's Settings on the Collect tab and type a whole number into Response limit (blank means Unlimited, and the most you can set is 1,000,000). It counts completed responses, not people who only started. When the link is full its badge reads Full (limit reached), and new respondents see your Closed message, or "This survey has reached its response limit" if you wrote none. Someone already part-way through can still finish.

Both are read in your own time zone, which is named beside the field, and the saved moment is echoed back under it so you can check it. Respondents who arrive early see the opening time in their own time zone. If you type a Closes at time that has already passed, a "Close this link now?" box asks first, because the link would close at once. A link cannot close before it opens: that is refused with a note under the field.

On the Collect tab open the link's Settings and set Opens at to the date and time. Until then the badge reads Scheduled — opens, and anyone who arrives early sees "This survey opens on…" with the time, plus the Message before it opens if you wrote one (up to 2,000 characters). Clear the field to open the link straight away.

Open the link's Settings on the Collect tab. Thank-you message is what people read after they submit, and Closed message is what they read when the link is closed, past its date or full. Each link has its own, and each saves when you click away; left empty, a plain default is used. To put a respondent's own answer in the thank-you, use Insert an earlier answer into the thank-you: it adds a code such as {{Q1}}, or {{Q1|a friend}} for words to use when they skipped it. Write {response_id} for the response's code.

Yes. Each collector has its own Theme for this link in its Settings on the Collect tab, and the Options tab has an Options for picker at the top. Choose This survey (defaults) to set what every link shows, or choose one link to override a setting for that link only. A link with changes shows an overrides count, each changed group is tagged override, and Reset to survey default puts a group back.

Tick Anonymous responses in the link's Settings and Thisys saves no IP address, location, browser details or invitation identity with each response. On an email invitation, the person is still marked as having responded so reminders stop, but the response cannot be traced back to them. Respondents are told on the page that the survey is anonymous. It is a setting on a link, not a separate type.

It catches common mistakes. Text left in square brackets, such as [course name], would reach respondents as written. A survey that tells people it is anonymous while the link records who they are asks you to turn on Anonymous responses or change the wording. An anonymous link on a survey that asks for a name, email or phone number warns you that answers can still say who someone is. A survey with no questions, or a blank page, is flagged too. Fix them on the Build tab.

Responses you submit from Preview are kept as test responses and counted nowhere else. The Collect tab lists how many there are with a Delete test responses button, so you can clear them out before you share the survey.

Collect tab, New collector, set the type to Email invitation (Pro plan and above), type or paste the addresses, and press Create email invitation. On the new card edit the Subject and Message, tick the box confirming everyone agreed to hear from you (Send stays off until you do), and press Send. Every person gets their own link, so you can see who replied. A saved contact list instead of pasted addresses needs the Business plan. An invitation that asks recipients to send a password, PIN, card number, CVV or bank login (in any wording, including by reply) is refused. The response rate counts only people whose invitation was sent; anyone who answered through a copied link is shown as "without an emailed invitation".

Up to 500 at a time, separated by commas, spaces or new lines; a count under the box tells you as you paste. Entries that are not email addresses are left out, and the card says so. To reach more people, create the collector and then press Invite more people for the next batch: an address already on the collector is left exactly as it is.

On the invitation's card press Invite more people, paste addresses (or choose a saved list where your plan has them) and press Add recipients. They join the same collector, so your counts and reminders stay in one place, and they get the next send. Anyone already on it is not emailed twice. A recipient whose invitation was not sent, failed or bounced, and who has not opened their link, has Remove on their row: press it, then Remove again to confirm (Keep cancels). Remove a mistyped address, then add the corrected one with Invite more people. A removed address whose invitation was not sent no longer counts as failed in the Last send line under Send.

Yes. On the invitation's card choose Send later instead of Send now, pick the date and time (from a minute ahead to 60 days ahead, in your time zone), and press Schedule. Recipients read Scheduled meanwhile. A blue bar shows the time with a Cancel the send button, which stops it before it starts and emails nobody. A send held for review by the Thisys team shows why on the invitation's card, with Withdraw this send, which takes it back so you can change the words and send again; nobody is emailed.

On the invitation's card, press Preview to read the email as a recipient will see it, including who it is from and the unsubscribe line. Press Send me a test to mail it to your own address: its link opens a preview, so nothing is recorded. You can send five tests an hour. Your unsent subject and message are kept in this browser while you work.

Each recipient shows how far their invitation got: Not invited, Sent, Delivered, Opened the email, Opened the survey, Started or Responded, or Failed, Bounced or Unsubscribed, with the reason written beside a failure. Delivered and Opened the email appear only where the mail provider reports them. A summary line above counts sent, failed, bounced, opened the survey, responded and the response rate.

Three common reasons. A contact who unsubscribed from your invitations is skipped, even if they did so after you queued the send. An address on the do-not-mail list says why on its row — "Won't be sent — bounced before", "Won't be sent — marked an earlier email as spam", or, for an address moved from SurveyFace, "Won't be sent yet — on hold until the Thisys welcome email" — and is not mailed. And Send stays off until you tick the box confirming everyone agreed to hear from you. The card says how many were left out and why.

Once a send has finished, press Resend to failed on the invitation's card (the number in brackets is how many). Check the addresses first: a Failed or Bounced row names the reason beside it. Where the first send's confirmation still covers exactly those people they go again in that one click, and otherwise they are readied and you press Send.

On an email invitation's card use Find a recipient (an email address or first name), and the Show menu to narrow the list: Everyone, Not responded yet, Opened, not finished, Not delivered, Responded or Not invited yet. Download CSV saves what the filter shows, and Copy link on a row copies that person's personal link to hand over if their email did not arrive. The list shows 50 rows at a time. On a team survey that hides small groups, only its creator and the team owner see who has responded: everyone else on the team sees what happened to each email (sent, opened, bounced), with no Responded or Not responded yet filter and no personal links.

Sending is metered to protect your sending reputation. Beside the Send button the card says how many emails your account can send a day (invitations, reminders, test invitations and Messages count together) and when the count starts again; anything over goes out the next day. A new sender's first very large send is held until the Thisys team has reviewed it. If delivery problems pile up, sending from the account is paused and you are asked to contact support. A queued send usually starts within about a minute.

No, by design. With Anonymous responses on, the invitation shows how many people responded, never who: each row shows only what happened to the email, and personal links are not shown. The card also warns you before a send if the list is too small to be anonymous among. Reminders still go only to people who have not responded.

Every invitation, reminder and message to a contact carries a one-click unsubscribe link. It opens an Unsubscribe? page that changes nothing until the person presses Unsubscribe, which stops further invitations and messages from you. Mail apps with their own unsubscribe button do the same. That person then shows as Unsubscribed on your list and is skipped in later sends. The confirmation offers Unsubscribed by mistake? Resubscribe, which undoes that person's opt-out from you (and only from you) and reads You're subscribed again; opening the same link again later reads You're already unsubscribed and offers Changed your mind? Resubscribe too; you cannot resubscribe someone yourself.

On the Collect tab press QR code under a web link, then Download PNG (a large print-ready image) or Download SVG (sharp at any size). The code points to the same link as Copy link, and is made in your browser. It works on every plan, so you can put it on a poster, receipt or slide for in-person collection.

On a web link's card press Share & embed. The Share row has buttons for LinkedIn, X, Facebook, WhatsApp and Email, each opening that network's own share page (or your email app) with the link already filled in. They work on every plan.

Add the language on the survey's Languages tab and switch it on. The web link's card then shows "A link that opens in:" with a Copy button per language, such as Copy Spanish link. That link carries ?lang= and opens in that language straight away. Only languages you have switched on and filled in are listed. The list starts with the survey's own language, so you can send a link that always opens in it.

On a web link's Settings, in Panels and link variables, type the names into Keep these link variables with each response, such as rid, store. A link like …/s/<token>?rid=123 then keeps rid=123 on the response, in the Individual view and as a column in exports. You can keep up to 10 names, each a letter followed by letters, digits or _. lang and locale are never kept. On an anonymous link a value like an employee ID can still say who answered, so the card warns you.

There is nothing to set up for the usual ones. Every web link that is not anonymous keeps utm_source, utm_medium, utm_campaign, utm_term and utm_content, and the Google Ads and Microsoft Advertising click IDs (gclid and msclkid), from the address it was opened with. Add the values to the link you use in each ad, email or post, for example …/s/<token>?utm_source=linkedin&utm_medium=social&utm_campaign=autumn. Google Ads and Microsoft Advertising add their click ID to each ad click when auto-tagging is on, and can add UTM tags for you with a tracking template. Each response keeps the values, in the Individual view and as columns in exports, and the Overview tab under Analyse counts completed responses under Leads by source: Google Ads, Microsoft Ads, each UTM source and medium, or Direct, and by campaign. Segments breaks a score down by source and by campaign, and Drop-off & cross-tab (Pro and above) crosses any question with the source or the campaign. To keep any other name from the link, such as a panel's rid, open the survey's Collect tab, press Settings on the web link and, in Panels and link variables, type it into Keep these link variables with each response; click away and it saves on its own. You can list up to 10 names. An anonymous link keeps only the names listed there. To check it works, open your link with ?utm_source=test on the end, submit a response and look for utm_source=test in the Individual view.

In the web link's Settings, Panels and link variables, put an https:// address in When they finish, send them to. The thank-you shows for 3 seconds (8 when it gives them a code to keep), with a link to go on at once, then that page opens. Write {response_id} for the response's code, or a kept variable in braces such as {rid}. Screened out, send them to does the same for people an end-of-survey rule screens out; left empty they go to the finish address, or read the screened-out message.

Open the link's Settings on the Collect tab and, under Restrictions, choose how often in Response alerts, from Every minute to Once a month. Then tick what to hear about: Completed responses, Partially completed and Started or viewed. You get a batched digest, not one email per response. Also send to adds up to 5 colleagues, which is included on the Pro plan and above. For one email the moment each response completes, tick Email me each completed response in the Email for each response card lower on the tab (Business plan).

If your account's notifications are switched off, the card says your digest is waiting and nothing goes out until you press Turn account notifications on; you can also change it on your Notifications page. A digest that cannot be delivered is tried again, less often while it keeps failing, and the card shows a red note with the reason. Nothing is dropped: the next digest that gets through covers everything since the last one that did. Also tick at least one of Completed, Partially completed or Started or viewed, or nothing is sent.

On the survey's Options tab, choose the link under Options for, find Kiosk mode and tick "One device, many people". Each person then gets a blank form, consent is asked every time and nothing is kept on the device. Set Clear an idle form after (30 to 600 seconds) and Show the thank-you for (5 to 120 seconds). On a survey with a consent notice the thank-you shows each person their withdrawal code, the only place they see it at a kiosk, so give it at least 30 seconds. The thank-you offers Start new response, and staff can press Start over under the form at any time. Any tablet with a browser works.

No sign-in is needed, and the page works on phones and is kept out of search engines. Before the questions, the page checks the link and may show one of these instead: your Closed message, a "This survey opens on…" page, "You've already answered this survey", "This survey has reached its response limit", or the access-code screen. Otherwise they see the survey, back at the right page if they had saved progress. These words follow the survey's language.

A "This survey is protected" screen with Unlock survey, before any question. A wrong code reads "That access code isn't right.", and many wrong tries in a row read "Too many attempts. Wait a few minutes and try again." Once unlocked, that browser stays unlocked for 30 days, unless you change or remove the code. The code is checked again when answers or files are sent, so a leaked link alone does not get anyone in.

Write the wording in Consent notice, in Privacy & data retention lower on the Collect tab (Pro plan and above). Respondents then see it as a Privacy notice before any question, with I have read the notice and consent to my responses being collected. and I do not agree. The questions appear only after they agree, and the time and wording version are recorded. Before anyone chooses, the page sets one strictly necessary cookie (so one browser is not counted twice, and a decline is recorded against an anonymous code); no answers are saved until they agree. Anyone who declines reads that nothing was recorded, and the decline is counted on Protect ▸ Consent. On a kiosk consent is asked of every person.

No. A required question must be answered before the next page, and every required question is checked again at Submit, on our servers as well as in the browser. The error appears beside the question, the page scrolls to the first one, and a line by the button says how many still need an answer. Save and Previous do not enforce required, so a half-finished page can still be saved or stepped back from.

Use the survey's Options tab. It has sections for Page and question numbering, Progress bar (top, bottom or hidden, plus a "Page 2 of 5" line and an optional percentage), Question flow (show one question at a time), Survey and page titles, and Navigation buttons, where you can rename Previous, Next and Done and add an "Exit this survey" link. Pick a link under Options for to change one link only. Changes save as you make them.

Answers are saved each time a respondent moves to another page, and reopening the same link in the same browser carries on from there. To add a Save button, tick Show a Save button in the Saving and submitting section of the Options tab. The "Reopening the link carries on an unfinished response" menu there chooses Yes, except on anonymous links (the default), Yes, on every link, or No, only in the tab it was started in. A personal invitation link carries on for that person on any device.

Saved progress is tied to a cookie on the device and browser they used, and to the Options tab's reopening setting. A different browser or device, a private window, cleared cookies, or an anonymous link set to keep the place only in that tab all start a fresh response. A kiosk never carries anything on. Ask them to reopen the link in the original browser. If cookies are blocked, the page tells them to allow cookies or use a normal window.

"Welcome back — you're continuing where you left off." shows on the same device when someone reopens a link and their earlier answers have been put back. "Not you?" starts a new response if those answers belong to someone else on the same device; the earlier unfinished response is left as it was. A personal invitation link carries on for its invitee and does not show Not you?. On a quiz link with a time limit or an attempt limit, Not you? is not offered: the attempt carries on, clock and all, because those limits are per browser.

On the survey's Options tab, tick Ask for confirmation before the final submit in the Saving and submitting section. Respondents then get one last "Submit your response now? You won't be able to change your answers afterwards." prompt, with Keep editing as the way back. Submit is only accepted from the last page, once every required answer holds up.

The thank-you message from that link's Settings, or a default, with any earlier answers you piped into it. A scored quiz also shows their score and whether they passed. If they accepted a consent notice they are given a Withdraw your response link and a withdrawal code. An anonymous link that lets respondents receive replies shows a private link instead. A Close button sits at the foot unless you turn it off, except on a link with a finish address, which takes them on instead, and you can add a copy of their own answers, a next-step button and share buttons on the Options tab under Thank-you page. Pressing Submit twice is counted once.

When a consent notice was accepted, the thank-you screen gives a Withdraw your response link with a Copy this link button, and an eight-character withdrawal code. Opening the link shows the survey's name and a Withdraw my response button; nothing is removed until they press it. If they lost the link, they enter the code at Withdraw a response, which leads to the same page. Code attempts are limited to 10 an hour from one connection. On a survey of more than one page, the withdrawal code also appears under each page once their first answers are saved, so they can withdraw those answers even if they leave before the end. A withdrawal ends that response for good: it is never carried on or added to, and opening the link again starts a new response, with the consent notice asked again (where a link takes one response per browser and the survey keeps a finished response's answers without what they wrote, it says instead that they withdrew their response).

It follows the When someone withdraws setting in Privacy & data retention on the Collect tab. Delete their answers (the default) deletes the answers and the response drops out of every count. Keep answers, but clear what they wrote keeps the structured answers but blanks free text, Other answers, comments and contact fields. Either way, uploaded files, IP address, location, browser, the invitation link and link variables go too, and a webhook subscribed to withdrawals is told. An answerless row stays as the audit record.

Open Protect ▸ Data requests and type the code into the Email address, phone number or withdrawal code box. It searches every survey you can act on, so you can find the response and see what it holds.

Where a response is contactable, open it in Analyse (Responses, Individual view) and use its Messages section: write the message and press Send message. The respondent reads and replies on a private page that needs no account, and a reply sends you a notification. Where inbound email is set up they can also reply by email. Your messages are signed with your organisation's name from Account ▸ Profile. If they withdraw, the conversation is removed.

On an anonymous web link, tick Let respondents receive replies anonymously in the link's Settings. After they submit, each person is shown Your private link for replies, with Copy this link and a warning to save it: it is the only way to read your messages and answer them, and anyone who has it can read them. No name or email address is asked for. Write to them from Messages on their response. It is never offered on a kiosk.

Set the survey's language under Survey language on the Options tab (This survey (defaults) scope): respondents read the buttons, progress, error messages, privacy line and end screens in it, and your own question wording stays as you wrote it. With translations on the Languages tab (Pro plan and above), respondents also pick a language from a globe icon on the survey card, and anything untranslated falls back to your original. Withdrawal and conversation pages use the language the response was given in. In a built-in language whose wording a native speaker has not yet checked, each question page says at its foot that some wording was translated by Thisys and may contain mistakes, with a Suggest a correction link to Contact us.

A File Upload question shows Choose a file with its size and accepted kinds beside it. You set its Largest file and Accept settings on the question, and the most any file can be is 5 MB. A Signature question lets people draw with a finger or mouse and press Use this signature, or type their full name instead, which is saved as the signature image. A page will not move on while a file is still uploading, and photos are stored without their location and camera details.

Each survey form has a hidden field that people never see. A submission that fills it and also looks automated, such as finishing impossibly fast or coming from a script or tool, is discarded before it is counted, and the sender is thanked like anyone else. A response that only looks suspicious is kept and flagged for you to review. Where the site runs Cloudflare Turnstile, a respondent's first save is also checked.

The page's bot check did not pass. They should try again in a moment: there is a Try again button that keeps their answers. If it keeps failing, the page explains that a browser extension or network is blocking the security check from challenges.cloudflare.com, so they should switch the blocker off for this page or use another connection or device.

The link does not lead to a survey. It may have been closed or deleted, or the link was cut short, which an email or chat app sometimes does to a long link. Ask them to copy the whole link again. If it still fails, check the survey's Collect tab: the link must exist there and be Open, and you can press Copy link for a fresh copy.

That note appears on the shared sample survey, which belongs to the demo account and stays as it is for everyone. Visitors can answer it and go through every page to see how it works, but nothing they submit is saved. Your own surveys record normally.

Analyse has six pages down its left rail: Overview, Responses, Reports, Segments & cross-tab, Exports and History. Open any survey and it gets its own rail: Overview, Responses, Report, Drop-off & cross-tab and Export & download. Every figure is worked out from your real responses, and nothing on these pages is invented.

The four tiles are Responses collected across all your surveys, Responses in the last 7 days, Live surveys and Surveys with data, followed by a Responses this week chart and your surveys table. The AI overview card is not a new AI run: it rolls up the latest saved Decision Report of each survey, with no tokens spent, and it stays empty until you build your first report. Use the project switcher to scope the whole page to one project.

The summary on a survey's Responses tab is worked out fresh each time the page loads, but an open page does not redraw itself. Reload the page to bring the figures up to date. The Completion funnel on the Drop-off & cross-tab tab is the exception: it refreshes itself about every 30 seconds.

Partial responses are left out of the per-question figures, because a half-finished response would skew the percentages, and they are counted separately as in progress. Over-quota responses and the test responses you submitted from Preview are also left out of the summary, and the page says how many. They are still in the Individual list and the exports, so the two numbers are meant to differ.

Net Promoter Score counts promoters (9-10), passives (7-8) and detractors (0-6), and the score is the percentage of promoters minus the percentage of detractors, so it can be negative. A rating scale shows its distribution and average, plus the Top 2 and Bottom 2 box shares, the median and the standard deviation. Unanswered rows are ignored rather than scored as zero, and a checkbox question's percentages are of respondents, so they can add up to more than 100%.

On a survey's Responses tab, each multiple choice and dropdown question has a Bars and Pie toggle, and Thisys remembers your choice in your browser. Checkbox questions are shown as bars only, because their percentages are shares of respondents, not slices of one whole.

Open the ⋯ menu on the chart's card on Analyse's Responses tab and choose Download PNG (twice the size, so it stays sharp on a slide), Download SVG, Copy image for pasting straight into a document, or Download CSV for the same figures as a table. A chart drawn under a filter names the filter. If your browser cannot copy images, the menu says so and points you to the PNG.

On a survey's Responses tab switch from Summary to Individual, then pick a submission from the list. Each one is labelled Complete or Partial with when it started, and the detail shows every answer that person gave, with uploaded files as download links and signatures as images. On a link that records location, the top of the response also says roughly where it came from and its IP address, such as From Melbourne, Victoria, Australia · IP 203.0.113.24; the place is approximate, worked out from the IP address, and the IP address is removed after 90 days. On a survey that hides small groups, only the survey's creator and the team owner can open the Individual view.

In the Individual view open the response and press Share this response (read-only link). Anyone with the link can read the answers in survey order, and it carries no IP address, location, browser or link details. Press Revoke to stop it for good; sharing again makes a new link.

Sharing was turned off for that response, or its link was revoked, and a revoked link never works again. Open the response in the Individual view and press Share this response (read-only link) to make a fresh one.

On a survey's Responses tab press New filter, then + Add answer condition and choose whether responses must match all conditions or any one. You can also narrow by status, link, language, country and a started-from or started-to date. Press Apply without saving to try it, or give it a name and press Save & apply to keep it. Filters need the Pro plan, and an applied filter follows you to the Report, Drop-off & cross-tab and Export & download tabs.

Building a filter, saved or not, needs the Pro plan, which is why New filter carries a Pro badge on a Free account. You can still pick and delete filters that already exist after a downgrade. The Quality condition, which keeps flagged responses in or out, needs the Business plan. See Pricing for what each plan includes.

On Analyse's Responses tab choose a filter from the Filter drop-down, or pick All responses to see everything again. Press Delete filter to remove a saved one: this works on any plan, and any view that used it falls back to all responses.

Your survey hides groups smaller than a minimum size, so a filter that keeps fewer people than that, or leaves fewer than that out, shows nothing. This stops a filter from singling out one person. Hidden groups are named, never silently dropped, and the minimum is set on the survey's Collect tab.

Open the survey's Collect tab, find Privacy & data retention, tick Hide groups smaller than and enter a size from 2 to 100; 5 is the usual choice. Filters, cross-tabs, Segments, responses over time (a period's score; for team Admins, Members and Viewers its count too) and the public results page then show nothing about a group below it (a cross-tab hides a row or column below it; the cells inside rows and columns it shows are counted, and a rating question's count for each score is shown), and the AI report and Ask this report never receive a hidden group; the report names the groups its gap comparison leaves out. On a team survey, Admins, Members and Viewers then see the report's charts, figures and the verdict's headline only, never the AI's takeaways, quotes or Ask; the creator and the team owner see everything. It is on every plan, and a new survey whose links are all anonymous starts with it on. Once responses exist, only the survey's creator or the team owner can switch it on or raise it, and nobody can lower it or switch it off.

The survey hides small groups, so only its creator and the team owner can read individual responses or download response data. Everyone else on the team works from the Summary, cross-tabs and Segments, which hold back groups below the minimum. For them the Summary, the themes and the report also leave out written answers (open text, Other entries and comments) with a line saying why, over-quota and screened-out counts under the minimum are hidden, and Protect, Act's firing counts, conversations and follow-ups on that survey are the creator's and the team owner's. In its Decision Report they see the charts, figures and the verdict's headline only, never the AI's takeaways, quotes or Ask (live or saved, on screen and in every download), with a one-line reason, and they cannot use Ask on it. On its email invitations they see what happened to each email but not which invitees have responded. The minimum is set under Privacy & data retention on the survey's Collect tab.

Open the survey's Drop-off & cross-tab tab (the Pro plan and above). The Completion funnel shows started, completed and the completion rate, then how many reached each page. Each page also shows a separate not shown count for people that skip logic sent past it, and left here for people whose last page it was, so skipping is never mistaken for giving up.

Open the survey's Drop-off & cross-tab tab (Pro plan and above) and, under Cross-tabulation, pick Rows and Columns (segment) from your multiple choice, dropdown and rating questions. Switch between Column %, Row % and Counts; the Base (n) row shows each column's size, and bases under 30 are marked small base. Download CSV or Download Excel saves the table as shown, under any filter you have applied; a Column % or Row % workbook ends with the same table as counts.

A cross-tab only takes single-answer questions (multiple choice, dropdown and rating), plus Link once a survey has two or more links, because a respondent in several rows at once would make the totals unreadable as people. For a checkbox question use Multi-select breakdown on the same tab, which compares a single-answer group against it. For a grid use Grid by group. Open-text and file questions are not offered at all.

On the survey's Drop-off & cross-tab tab (Pro plan and above) scroll to Grid by group, choose the grid question and a single-answer question to group by. For each statement and group it gives the average and the share in the top two boxes, and you can Download CSV or Download Excel. A group under 30 respondents is marked small base, as is a cell fewer than 30 of a larger group answered, on screen and in both files; a group the survey's minimum group size hides reads hidden, and the files say what each mark means.

Open Segments & cross-tab in Analyse and pick a survey; there are no filters to build, and it is on every plan. Thisys takes the survey's headline score (NPS if it has an NPS question, otherwise a rating average, or a quiz's pass rate) and slices it by every multiple choice, dropdown and checkbox question, and by link once there are two or more. It reports the gap between the best and worst group and each group's size.

Significant means the gap passed a statistical test at p<0.05, corrected for the number of groups compared. When both groups have at least 30 responses that is a z-test (NPS, pass rate) or Welch's t-test (a rating average). When a group has fewer than 30, NPS and pass-rate gaps are tested with Fisher's exact test instead, so a clear gap on few responses reads "significant (exact test, small groups)"; an average on a group that small is not tested. While weighting is on, a gap with a group that small is tested only when everyone in each of the two groups carries the same weight (as when the groups are the answers to the weighting question itself); otherwise it stays directional. Anything else reads Directional, and groups under 30 are flagged small, so treat a directional gap as a lead to watch, not a finding to act on. Checkbox questions overlap (a person can be in several groups), so no significance test is run on them.

On the survey's Drop-off & cross-tab tab (Pro plan and above) press Set up weighting in the Weighting bar, choose the Weight variable question, and give each answer a number: 1 counts once, 2 twice, 0.5 as half. Set the weight for Every other answer (unmapped), then press Save weighting. Change edits it and Turn off makes every response count once again. While it is on, the cross-tab, multi-select breakdown and grid-by-group tables on that tab and on Segments are weighted (the completion funnel still counts people), and the CSV, Excel, SPSS and R downloads gain a weight column (the SPSS .sav opens weighted by it; WEIGHT OFF in SPSS gives unweighted counts).

Open the survey in Analyse; its Overview tab has a Responses over time chart once the survey has completed responses, on every plan. Choose Day, Week, Month or Year. Bars are stacked by link when you have more than one, and a trend line shows NPS per period (or a rating's average). A period with fewer than 30 answers is drawn as an open circle, so read it as directional, and Show the figures gives the same numbers as a table.

Manual entry is on the Business plan and above. Open the manual entry hub, pick the survey, and key the answers into the same form a respondent sees. Each one becomes a real response, counted and analysed alongside the online ones. They are not counted against your plan's answers and are not run through fraud scoring, and the consent, duplicate and closed-survey checks are skipped because you are entering your own data.

On the survey's Export & download tab in Analyse (from the survey editor, press Responses, then Export & download), Responses (CSV) and Responses (Excel) hold completed responses only, one row each. Choose Responses with partials and screen-outs for drop-off work, because it adds Status and Last page columns. Responses, one column per option gives a 1/0 column for each choice and a column per grid row, ready for a pivot, and Responses (SPSS .sav) carries short variable names with question and value labels. Responses (PDF) gives one section per response, with attached JPEG and PNG pictures shown in it (other files are named with their links; up to 500 responses). Each responses file has Country, Region and City columns (blank where a response recorded no location), and ticking Include IP addresses adds each response's IP address; a shareable download link never includes any of the four. No download is plan-gated.

Apply a filter first (New filter on Analyse's Responses tab, which needs the Pro plan or higher). Every download on Export & download except the ad conversion files and the survey design then uses it, and the page says how many completed responses that is. The Export menu on Analyse's Responses tab offers the common formats with the filter applied. To get everything again choose All responses.

Check the filter bar first: a filter applied on any Analyse tab carries into every download, so choose All responses. The plain Responses files hold completed responses only, so take Responses with partials and screen-outs for the rest. Test responses you submitted from Preview are left out unless you tick Include test responses.

Test responses you submitted from Preview are left out of every download and of the summary. On Analyse's Responses tab tick Include test responses to see them in the Individual view and in the response data files and R bundle, where they are marked Test.

A blank cell means the person saw the question and left it unanswered. [not shown] means they never saw it: skip logic routed them past it, a random page subset left it out or a full quota ended the survey. [not asked] means the question was added after they submitted, and [deleted by edit] means their answer was removed when the questionnaire was edited.

On the survey's Responses tab open Share and tick Share a public, read-only results page (the Pro plan and above). You get a link showing the per-question summaries and charts, recomputed each time it is opened and kept out of search engines. Add an access code of at least 8 characters if you want one. Switching the page off and on keeps its address; to keep an earlier audience out, press Make a new link under it and confirm (the old address stops working at once). Email addresses, phone numbers and similar details in answers are masked, and your minimum reporting group applies. Analyse > Reports gathers every survey's public links in one table.

On the survey's Responses tab open Share and turn on Public CSV download link (the Pro plan and above). Anyone with the link can download every response, open-text answers included, without signing in, and the file is not masked, so share it only with people entitled to see all of it. The file's links to attached files open for anyone holding the link too, and the same link with /pdf on the end gives the responses as a PDF with attached pictures shown. Turn it off to stop it; it is off by default.

Open Analyse > History. It lists every report across all your surveys, newest first, with when it was built, the survey, the headline figure, how many responses it used, what it cost and its state. Opening one shows the saved report again, which costs no new AI.

On a survey's Report tab use Download this report and choose PowerPoint, Word, PDF, R bundle, JSON or XML; the same files are on Export & download. The PowerPoint has a slide per question with editable charts, and all formats carry the same figures as the screen. Downloads are free on every plan, because AI is charged when it writes something, never when you convert it. Under a filter, PowerPoint, Word and PDF carry that filter's figures only.

A new report is a Draft, private to you and your team. Press Approve & share, optionally type a password, then Create share link. That freezes the figures and gives a public, read-only link anyone can open without signing in. Sharing needs the Pro plan and above, and email addresses, phone numbers and flagged quotes are masked or withheld for readers. A shared report of a survey that hides small groups gives its charts, figures and headline without the AI's written verdict, takeaways, quotes or Ask answers. The link has no expiry date: it works until you press Revoke.

On the shared report, use Add a password (or Change password or Remove the password) to control who can open the link without changing its address; passwords need at least 8 characters, the same as the public results page's access code. Press Revoke to stop the link permanently for everyone, and share again to get a new one. Only one public version of a report exists per survey, so sharing a newer version retires the older link.

Sharing a report needs the Pro plan or higher, judged on the plan the survey runs on (a team survey runs on the team owner's), and the button names it with a See plans link. Your report stays yours, and downloads still work on every plan. On a team survey only the creator or the team owner can share.

The link was revoked, a newer version of the report was shared (which replaces the old link), or the survey was moved to Deleted surveys. Re-running a report on its own does not stop the old link. If you set a password, readers need it, and repeated wrong guesses are rate-limited.

A survey's Report tab already shows a no-AI layer, labelled from your data, that costs nothing: the findings that matter (at most six), recommended actions, and what changed since your last build. The findings can include what moves the score, the biggest segment gap and a price-point reading, and each expands to the tally behind it. The AI adds the verdict, highlights and open-text themes on top.

Open the survey's Report tab, make sure AI analysis is allowed for the survey, read the price under Build my report and press it. The report is queued and built in the background, so you can leave the page, and the verdict, highlights and each open-text question's themes appear as they finish. The credits actually charged are shown on the report.

Analysing open-text answers is the one AI feature that sends respondents' written words to a model (Anthropic), so it is off by default for every survey. Press Allow AI analysis for this survey on the Report tab, or tick Allow AI analysis of responses under Privacy & data retention on the survey's Collect tab. Only the survey's creator or, on a team, the team owner can switch it on, and you confirm first if responses already exist.

Yes. Build my report and Ask this report show a price line beforehand, such as "Up to N AI credits, you pay only for what it uses, which can be less", with your balance beside it. The price is the most the run can cost. When your balance is less than that, the line says what the run usually costs: it can start when your balance covers that, and you are then never charged more than your balance (if it needed more, it says so afterwards). A run your balance cannot cover even that is refused before it starts. You are charged what the run actually used, rounded up to at least one credit, and never more than the quote. A credit stands for one US cent of AI model use, not a click (what a bought credit costs is on the Pricing page), which is why a big report costs far more than a short survey draft. On the AI page, Do it for me shows a maximum spend on its button before anything runs: 6 credits for a change or a question, 8 for a new survey and 10 for a plan of several steps. Those are the figures on Claude Haiku; a dearer model in the top bar raises them, and an attached picture adds what it takes to read, so go by the figure on the button. Your balance needs to cover it for the request to start, and you are then charged what the AI used, at least 1 credit and never more than the maximum. A change you apply adds its own small fee, shown on its card first. A request is free when the AI only asks you something, refuses, cannot finish, or tells you which screen to use without a link to it; an answer that gives you a link or a button has done something for you, so it is charged.

Your balance would not cover what that action usually costs, and the message says how many credits it usually needs, the most it can cost, and how many you have. Top up under Billing & credits, or pick a faster, cheaper model with the AI model picker in the header and try again. Nothing is charged for a refused or failed run.

Themes are built from open-text questions, so a survey without any has none to show, and answers held back by content moderation are skipped. The findings from your data still appear either way.

Up to 200 written answers for each open question, picked evenly across the whole time you collected, not just the first 200. The line under each question says what was read, such as "Themes from 200 of 1,400 answers". Counts are out of the answers read, and each share estimates the share of all of them. Every theme expands to the real quotes behind it.

Yes. Press Edit beside the verdict, rewrite the verdict (up to 4,000 characters) and the highlights (up to 12, each up to 400 characters), then Save. Themes, findings and figures are not editable. If a sentence you write carries a figure that disagrees with the findings, the page warns you before you share. Your edit is stamped with who and when, on screen, on the shared link and in downloads.

Thisys checks the figures in each sentence the AI writes (NPS, response totals, shares, averages and which segment gap is largest) against your computed findings. A sentence that does not match them is left out, never rewritten, and a short note says how many were left out and why. Press Show the sentence that was left out to read it and why, and Show what is checked for every figure and claim the check reads, one a line; only people who can open the survey see them. The count travels with the report, and figures the check does not cover are not verified, so still read the verdict against your charts.

Under the report, find Ask this report, type a question such as "what do detractors complain about most?" or pick one of the suggested questions, then press Ask. The price shows first, and the answer comes only from this survey's responses. It needs AI analysis allowed for the survey. Your last 10 answers stay on the page, each showing what it was charged, so you never pay to see one twice. If the survey's data cannot answer the question, its credits are put back at once and the answer says "No credits were used for this question."

Press Add to report beside an answer. It is saved under Asked of this report and goes with the report to its shared link and its PDF, PowerPoint and Word downloads. Remove from report takes it out again.

Not when nothing has changed. The same request over unchanged data is answered from the last result for up to 30 days, with no model call and no charge. Re-run asks first, and says if it reads the same and costs nothing, otherwise it quotes the credits. A new or changed response, a changed question, different wording or a different model makes it a new request.

Each build saves a snapshot, so the report shows what changed since your last run: how the headline moved and which themes are new. If responses have arrived since the build, a note says how many; press Show today’s findings to see findings worked out from the responses as they stand, with no AI. The verdict stays as written until you press Re-run.

Once a survey has 30 completed responses (Preview tests do not count) and AI analysis is allowed, its first Decision Report builds itself, once, and you are emailed when it is ready. Untick Build the first report for me on the survey's Collect tab to stop that. If your credits would not cover it, nothing is charged and the Report tab says "We couldn't build your first report automatically", so top up and press Build my report.

Drafting a whole survey or quiz from a plain-English brief, filling a translation, reading open-text answers into themes, writing the Decision Report verdict, answering questions about your data, drafting automation rules, and the optional AI scans and moderation under Protect all use AI and draw on your credits. Chat help is free. An AI result comes with a notice that says what to check, and you review it before anything goes live.

Fast suits quick, local edits and simple questions and costs least. Balanced suits drafting surveys and reasoning over structure. Deep is for judgement over a lot of data, such as a big Decision Report, and costs the most. The credits badge beside each model in the picker is your cost guide.

The deep model is for paid plans. A Free account is not offered it, and a deep request from a Free account runs on the balanced model, because an Opus run costs several times as much as a Sonnet one. Every paid plan can choose all three.

The picker hides itself when there is nothing to choose, for example when fewer than two models are available. That is expected, not a fault. Where a model is fixed for an area, your choice does not change that area.

No. The monthly allowance (10 on Free, 400 on Pro, 2,000 on Business, set by contract on Enterprise) resets on the 1st and does not carry over. Credits you buy never expire. The allowance is always spent first, so you never lose paid credits to a reset. The ledger on your account's Billing & credits tab shows every line.

Open Billing & credits on your account (or Buy more from the balance in the top bar), choose a volume under Buy answers & AI credits, from 1,000 up to 1,000,000 credits, and pay on Stripe's checkout. Each bigger tier costs less per credit. Card details are entered on Stripe, never in Thisys, and the credits appear in your balance and ledger on return.

Yes. On the Billing & credits tab use Swap: 1 AI credit is 30 answers, in either direction. Only purchased balances swap, not your monthly allowance. The rate is the same both ways, so the only cheaper rate comes from buying a bigger tier.

Chat help never does, and neither do the profanity and spam checks that run on every submission. Converting a finished report into PowerPoint, Word, PDF or another download is free too. The AI scans and the AI moderation classifier you start yourself are metered. A repeat of the same request over unchanged data is also free for up to 30 days. On the AI page, Show me how and a question back from the AI never do either.

You are on the shared, read-only demo account. Its reports were built in advance so nobody can run up a provider bill, and Ask this report shows questions you could ask instead of sending them. Create your own free account to build reports and ask questions on your own data.

Every place that shows AI output carries a notice naming what can go wrong and the check that catches it: read a draft before it reaches respondents, check a summary against the responses, have a fluent speaker review a translation. The AI reduces the work; whoever publishes or acts on the result is accountable for it. Press Got it, remind me in a month on any notice and they all stay away for 30 days, then come back; Notifications in your account shows when.

Only when you allow it, survey by survey. Drafting and translation work from text you wrote. Analysing open-text answers (themes, the report verdict and Ask this report) sends this survey's written answers to Anthropic, and only once AI analysis is switched on for that survey, which it is not by default. While it is on, the survey page tells respondents their written answers may go to Anthropic. Leave it off and no response content leaves Thisys for AI.

You went over 60 AI actions in an hour, a ceiling meant to stop runaway scripts rather than a person working. Wait a little and carry on. Anything in bulk belongs on the API, not the AI buttons.

Yes. Credits are held while a run is in progress and given back automatically if it fails, and a stale hold is ignored by your balance after fifteen minutes. You are charged only for work that produced a result; a partly built report shows what the finished part cost.

Any survey becomes a quiz once a question has a correct answer or the survey has a pass mark. On a multiple choice, dropdown or checkbox question, open its Assessment — mark correct answer box in the builder and click the right option or options. For a short-answer or number question, open Assess, pick the survey, choose Answer key & scoring and press Add an answer key. Assess is not tied to a plan, so quizzes are available on every plan.

In the survey builder open the ⋯ menu and choose Assessment & pass mark…, or type it into the Pass mark field at the top of Answer key & scoring in Assess. It is a whole number from 0 to 100 and saves when you click away. With a pass mark every scored response gets a pass or fail; without one, responses are still scored but nobody fails. Changing it re-grades the attempts already in, and the pass mark is judged on the exact fraction, so 4 of 6 (66.7%) does not pass a 67% mark.

A line is added to your thank-you message, in their language, such as "You scored 7.5 of 10 (75%). Passed — well done!" or "Not passed this time." With no pass mark they see the score only. They see which answers were right and your explanations only if you release them on the Answer key & scoring tab, and a View your certificate link appears when certificates are issued automatically on a pass.

On Answer key & scoring in Assess, open the question and press Edit points and marking. Points run from 0.5 to 1,000 in whole or half points, and each scored question is worth 1 unless you change it. On a checkbox question, Marking can be All or nothing (the default), Partial — wrong answers cost nothing, or Partial — wrong answers take marks off. Press Save on the question's card when you are done.

Open the survey in Assess, choose Answer key & scoring and press Add an answer key on that question. For a short answer, type up to 20 accepted answers, one per line; capital letters and extra spaces are ignored, Ignore punctuation lets "St. Kilda" match "St Kilda", and Ignore accents (ticked for a new key) lets "cafe" match "Café". For a number, give the correct value and an optional tolerance either side. A question you would rather read yourself can be set to Mark this by hand instead.

Open the response in Analyse on its Responses tab, Individual view (the gradebook's Read the answers link goes there). Under an answered, scored question press Mark by hand, enter the points up to what the question is worth and press Save mark. The attempt is re-graded at once, and Change the mark or Use the answer key again undoes it. Until a hand-marked question has its mark, the person is told their result is not final yet.

Yes. On Assess press Draft a quiz with AI, or ask the AI builder for a quiz, test or exam, and it writes the questions, marks the correct answers, makes them required and sets a pass mark (70% if you imply one without naming a number). It keys multiple choice, dropdown and checkbox questions, and the typed-number and typed-word questions it writes; a typed question it leaves without a key, or one you asked for that it did not write, is flagged for you to check when the draft arrives. Points are yours to set. It uses AI credits, nothing is saved until you review it, and you are accountable for the answers, so check them against your source material.

Because something in the answer key would let a candidate guess, or would mark them unfairly: the right answer is the longest or shortest option often enough to guess it, a wrong option says why it is wrong, two options say nearly the same thing, or a choice question has no right answer marked (so it is not scored). The dialogue names the questions. Choose Review answer key to fix them, or Publish anyway to carry on. The Answer key tab shows an amber note about the same thing. Your "publish anyway" is remembered until the key changes.

On Answer key & scoring in Assess, use the Exam settings card: Time limit (minutes) takes 1 to 600, and Attempts per person takes 1 to 50. Leave a box empty for no limit, then press Save exam settings. The clock starts when the person presses Start and is kept by our server. Attempts are counted by email address on a personal invitation link but only by browser on a web link, so use invitations when the limit matters.

What they had answered is submitted and scored. The server keeps the time from when they pressed Start, and answers that arrive more than 30 seconds after the limit are not counted. Time limits apply to web and invitation links; Preview and keyed-in responses are never timed.

On Answer key & scoring, use Show correct answers and explanations in the Exam settings card: Never (the default, score only), As soon as they submit, or Once the survey closes. You can write an optional explanation on each scored question's card. If you allow more than one attempt, avoid "As soon as they submit", because it hands the answers to the next attempt.

Yes. In Exam settings on Answer key & scoring, a Question banks section appears for any page with at least two drawable questions. Set how many to draw (up to 200) and each person gets their own random selection, which they keep if they come back. Pinned questions and text blocks are always shown, and people are scored only on the questions they were shown.

Yes. Saving a correct answer, a question's points or marking, or the pass mark re-grades every attempt already in and tells you how many results changed. To do it on demand, open Answer key & scoring and press Re-grade now. A re-grade never withdraws a certificate; it flags the ones whose attempt no longer matches so you can decide.

On an all-or-nothing checkbox question anything short of the exact correct set scores 0, and an Other answer is never right. A scored question left unanswered counts as 0, while a question hidden by skip logic or not drawn from a question bank is left out of that person's total altogether. A question you set to be marked by hand also stays at 0 until someone gives it points.

A response is scored when it is submitted, so anything collected before you keyed the answers carries no score. An amber banner says how many completed responses are not scored. Open that assessment and press Score N responses, and every later response is scored automatically.

Open Assess ▸ Gradebooks and pick the quiz. Each scored attempt shows the candidate, when it was submitted, how long it took, the score and a Pass or Not passed badge. Search by name, email or code, filter to Passed or Not passed, and order by newest, oldest, highest or lowest score. Download CSV gives the marks sheet exactly as filtered, with one column per scored question.

Open Assess ▸ Item analysis and pick the quiz. Each question shows its percentage correct, and discrimination compares the top 27% of attempts with the bottom 27%: a negative figure means weaker candidates did better, which usually points to a mis-keyed answer. Expand Show answer breakdown to see which wrong option is pulling people, and use Hardest first to start with the toughest questions. Under 4 attempts no question shows discrimination yet, from 4 to 9 attempts the figures move a lot, and none of it uses AI. The page also gives the quiz's reliability (internal consistency, from 0 to 1, higher is more consistent): KR-20 when every question is worth one mark, otherwise Cronbach's alpha, worked out from at least 5 attempts that were shown every scored question.

Open the assessment and choose Cohorts, then pick Group by: Collector (one row per link or invitation) or a single-answer question in the quiz, such as which campus. Each row shows attempts, average score and pass rate, and small groups are marked. Decide the grouping before you send, by giving each group its own collector or adding a which-group question, because it can't be rebuilt afterwards.

Assess lists every assessment with its pass mark, attempts, pass rate and average score, and its tiles total them. Assess ▸ History charts attempts and passes week by week over the last 12 weeks. Both are drawn from real completed, scored responses, and nothing on them comes from AI.

The survey needs a pass mark. Open Assess ▸ Pass marks & certificates, choose the survey, pick the question that holds each person's name under Recipient name from, then press Issue N certificates. Check the names, correct any, and press Confirm and issue. Email N certificates to invitees then sends the link to people who came through an email invitation, and Copy link on a row covers everyone else.

No name question was chosen, or that person left it blank. On the survey's Pass marks & certificates page, choose a question under Recipient name from, or press Edit name on the certificate's row to type the name. The code and link stay the same when you correct a name.

For expiry, set Certificates valid for (months) in Exam settings on Answer key & scoring, from 1 to 120; it applies to certificates issued from then on. On the Pass marks & certificates page, Revoke keeps the link working but tells anyone who opens it that the certificate was revoked. Re-issue on a revoked certificate creates a new one with a new code, and the old code then stops resolving. Each change is recorded in the survey's audit trail.

They open the certificate link you gave the holder, which is /certificate/ followed by its ten-character code, and no sign-in is needed. The page shows the holder, survey, score, issue date and any Valid until date, with Verified by Thisys. A revoked or expired certificate says so, and a mistyped or replaced code reads "Certificate not found". Codes ignore capital letters, spaces and hyphens, and the page can be printed or saved as a PDF.

Open Act ▸ Automations, choose a survey under Choose a survey…, press + New rule manually and give it a name. Pick the event under When, a condition (every matching response, or a threshold on a rating), and the action under Then, then press Save rule. A rule runs the moment a response completes and never slows the respondent down. Automations are available on every plan.

Five: a response is completed, a response is flagged for quality, a response contains personal data, someone passes the assessment, and someone fails it. The two assessment events stay dormant on a survey with no pass mark, because there the verdict is blank rather than a fail. The personal-data check runs locally only when a rule or webhook watches for it, with no AI and no credits.

In Act ▸ Automations make a rule with When set to a response is completed, Condition set to When a rating… and your rating question, then is at or below and a number such as 2. Under Then choose Email me, and add a note if you like. A rating that was skipped never matches, so it won't fire for someone who left the question blank.

Yes. On Act ▸ Automations type what you want, such as "email me when satisfaction drops to 2 or below", into Describe what should happen… and press Draft with AI. It turns your words into a structured draft you review before saving, and it can also ask the rule to open a follow-up, with a due day ("open a follow-up due the next day"); who the follow-up goes to is chosen on the form after drafting. Review the plain-English summary, then Save this rule or Discard. It uses AI credits (the price shows once you have typed), and sends only your words and the survey's question text to the model, never respondents' answers. If you ask for something a rule can't do, the draft lists it under This rule does not do everything you asked.

Open the survey's Preview and answer it the way that should trigger the rule. On the last page tick Also test my automations before you press Submit as a test response. The rule runs for real on that response, including any email, and the confirmation says what happened. A test firing isn't added to the rule's count or to History, and without the tick a test response triggers nothing.

Rules run only when a response completes, never on partial responses or screen-outs, and a new rule doesn't back-fill earlier ones. Check the rule isn't Paused. If it matched but you got no email, read the Alert badge in Act ▸ History: Notifications off, Address suppressed, Not sent (your address can never receive mail), Send failed or Held for next alert each give a different reason.

A rule emails at most once every 15 minutes. Further matches in that window are still recorded, shown as Held for next alert in Act ▸ History, and the next alert lists them with what matched and a link, going out as soon as the window has passed. Alert emails also respect your Account notifications switch and the suppression list, so a muted account records the match without sending.

Not directly. A rule emails you, or on a teammate's survey it can email them or the survey's creator, but there is no typed-in recipient, so a rule can't be used as a spam relay. For other people, add up to five addresses under Also send to on a response alert, and for a Slack or Teams channel use a webhook on the survey's Collect tab. Text messages, tickets and CRM updates aren't something a rule can do. On a survey that hides small groups, an alert to anyone other than its creator and the team owner says that the rule fired and how many matched, with no answers, score or response link.

Yes. In a rule choose Send them to another survey under Then, pick one of your own other surveys and optionally a button label. The respondent sees that button on the thank-you screen. It works only for completed, passed and failed events, and only while the follow-up survey has an open web link; otherwise no button shows.

Act ▸ History lists every time a rule matched a completed response, newest first, with the survey, the trigger and what happened to the alert. Filter by survey, automation and outcome (Alert emailed, Alert not delivered, Recorded, no email or Follow-up offered) and press Show. Download CSV exports what the filters select. A firing is recorded on every match, so Fired N times can be higher than the emails you received.

Open the survey's Collect tab, open a link's settings and set Response alerts to a frequency, from Every minute to Once a month. Under Tell me about, tick Completed responses, Partially completed and/or Started or viewed. Also send to copies the digest to up to 5 colleagues on any paid plan (on Free it goes only to you). Act ▸ Alerts then shows each collector's frequency and when it last sent.

On the survey's Collect tab, find the Email for each response card and tick Email me each completed response. It's a Business feature, and it obeys your Account notifications switch, so muting the account silences it. Webhook delivery is separate and keeps sending whether or not you receive email. For a steady stream a digest is usually kinder to your inbox.

Open a response's conversation (from Act ▸ Follow-ups or its Messages panel) and set Follow-up to Open, In progress or Resolved (sending the respondent a message sets it to In progress for you, unless it is already in progress or resolved). Then choose who it is Assigned to and a Due date, and add a note for your team under Notes (up to 1,000 characters, never shown to the respondent) with Add note. The person you assign is told in their notification bell, and once the follow-up is overdue they are reminded daily; Assigned to me on the Follow-ups list shows every follow-up given to you. You can message anyone you invited by email, anyone who gave an email address, or an anonymous respondent who kept their private reply page.

Open Act ▸ Follow-ups and filter to Overdue. A follow-up reads Overdue once its due date has passed while it is still Open or In progress, worked out in your own time zone. Not followed up lists conversations nobody has picked up, Assigned to me lists every follow-up given to you, whatever its state, and replies waiting sit at the top.

On the survey's Collect tab, under Webhooks, choose Slack or Microsoft Teams as the format and paste the channel's own incoming-webhook address, then press Add webhook. Slack addresses must be on hooks.slack.com, and Teams ones on webhook.office.com or logic.azure.com. The message is a headline, up to three key answers and a link back to the response, and it never quotes answers on a personal-data event. Webhooks are a Business feature.

The address must start with https:// because deliveries carry answers, and it must be a public internet address, so localhost and private network addresses are refused when you save and again at each delivery. Only port 443 or 8443 is allowed, and it can't point at Thisys itself. A Slack or Teams format needs that platform's own incoming-webhook host. For any other endpoint choose Signed JSON.

Each Signed JSON delivery carries an X-Thisys-Signature header of the form t=<unix>,v1=<hex>. Compute an HMAC-SHA256 of the timestamp, a full stop and the raw body exactly as received, keyed by the webhook's whsf_ secret, and compare it with v1 in constant time. Verify before you parse the JSON, and use a fresh timestamp check per request, because every attempt is signed anew. Sample code is in the Developer reference.

Press Send test on the webhook's row in the Webhooks section of the survey's Collect tab. Your endpoint receives a signed webhook.test event carrying the survey's name and no response data, and the row says what it answered. A failed test never counts towards pausing the webhook.

On the webhook's row press Deliveries to see each recent attempt marked Delivered or Failed with the time, then View body for exactly what was sent. Redeliver sends a logged body once more with a fresh signature and tells you what your endpoint answered. Attempts and bodies are kept for 30 days, and the list shows the latest 50.

A delivery is tried up to 3 times. After 3 failures in a row the survey's owner is told in the notification bell, and after 10 the webhook pauses itself. Open Deliveries on the Collect tab to read the status, fix your endpoint (a redirect, a 3xx, is recorded rather than followed), press Redeliver for what was missed, then Enable it, which resets the count. Act ▸ Integrations shows every webhook's health in one place.

Seven: a response completed (with its answers), flagged, found to contain personal data, a respondent passing or failing the assessment, withdrawn, and deleted. Completed carries the answers; flagged, personal-data and assessment events carry a reference only; withdrawn and deleted carry response ids only so you can delete your copy. Pick them under Choose events when you add or edit the webhook, and the signing secret stays the same when you edit.

There is no app to install. Start a Zap with its Webhooks trigger (Catch Hook) or a Make scenario with a Custom webhook, copy the URL it gives you, and add it as a Signed JSON webhook on the survey's Collect tab. Then map the fields into a Google Sheets row or a CRM record. A Sheets Apps Script can also append a row for each response.completed it receives. This needs a webhook, so it's on the Business plan and above.

POST one complete response to /api/v1/surveys/{id}/responses with your API key as a bearer token, using an answers list of a questionId and a typed value for each answer. It follows the survey's own rules, including required questions and skip logic, so "accepted" means the same as the survey page saying it. Add an Idempotency-Key header so a retry can't create a second response: the same key within 24 hours returns the first result. The Developer reference lists the value shape for each question type.

They land in their own collector named API feed, created automatically on the first one. It appears as a separate channel in Collect and Analyse and is never mixed into a web link's numbers. They count against your plan's answers like any web response, and your automation rules and webhooks run on them as usual. AI ▸ API & data feed shows your live keys and when the feed was last used.

GET /api/v1/surveys/{id}/responses returns completed responses oldest first, up to 200 a page (100 by default). Each page carries a nextCursor; pass it back as ?cursor= until it is null, and save it after each page so a later run picks up where you stopped, without gaps or duplicates. Prefer the cursor to the older ?since= form, which can't resume inside a group of responses that share one instant. Test responses are never included.

401 means the key is missing, wrong or revoked, or the account is suspended. 402 means the plan has no API access (Business and above), and a downgrade stops an existing key straight away. 403 means the account's email address isn't verified yet. 429 means the key's hourly budget is spent (120 requests on the survey endpoints, 1,200 on the response feed), so wait for the Retry-After.

No. A key is shown once, when you create it, and only a hash and its first few characters are stored, so nobody can recover it. Open your account's API & integrations tab, revoke the lost key and create a new one. An account can hold up to 10 active keys.

Open Act ▸ Integrations. It lists every webhook across your surveys with its format, status and last attempt, and your API keys with when each was last used. It is a health view only, and secrets are never shown. A Failing row is your cue to open that survey's Collect tab and read the webhook's Deliveries.

Open the survey in Analyse, go to its Responses tab and choose Share ▾, then tick Share a public, read-only results page. It's available from Pro and above. You can set an access code, leave chosen questions off, and decide whether written answers show when there are few responses. Contact details are never published, and Open and Copy link give you the address to send. If the link has gone further than you meant, Make a new link gives the page a new address once you confirm, and the old one stops working at once.

Open the survey in Analyse, choose Share ▾ on its Responses tab and press Turn on beside Public CSV download link (Pro and above). Confirm with I understand — create the link. Anyone with the link can download every response without signing in, personal details included, and open any files respondents attached, so share it carefully. If it travels too far, press Regenerate it and the old address stops working immediately.

Open PII scans and choose the tab Survey — all responses (or Selected responses, then tick the ones you want). Pick the survey, keep the three free checks ticked under What to scan for — Tax file numbers (TFN), Personal information and Content moderation — and press Scan all responses. The findings show a chip per kind of data with its count, a few masked examples, and a Where the findings are list that names the responses. The answers are read on the server where they already live, so none is sent to your browser.

It finds tax file numbers, Medicare numbers, card numbers, IBANs, ABNs, BSBs, account numbers, passport and licence numbers and dates of birth written with a label ("passport N1234567", "DOB 3 March 1984"), emails, phone numbers, street addresses and names the respondent states, plus offensive language. A number that has a check digit (TFN, Medicare, card, IBAN, ABN) is only counted when the check digit adds up, so a random nine-digit number is not reported as a TFN. Each finding says how it was identified, such as passes the tax-file-number check, or written with a label (“account 12345678”) or found under a column headed like an account number. Findings are counted as distinct values, so one number repeated a thousand times is one finding.

Yes. On PII scans choose Files on my computer or A folder on my computer: the files are read and scanned inside your browser and never uploaded, and only the counts are recorded afterwards. It reads text formats only (.csv, .txt, .tsv, .json, .md and .log). PDF and Word files are skipped, so export their data to CSV or text first. Under Filename filters you can narrow which files are read by contains, starts with, ends with or wildcard.

No. A scan record holds only how many findings of each kind were seen, never the values, and the masked examples shown on screen (like 12*****82) are dropped when the run is recorded. The Scan history panel on PII scans is append-only and chained, so each record commits to the one before it; it reads chain verified, or chain broken if a record was edited or deleted afterwards. Deleting a survey you scanned does not change its records: the history keeps the run and names the survey as deleted.

Numbers with a check digit are only flagged when the check passes, so an invoice number that happens to be nine digits is left alone (a number written as a tax file number, such as "TFN 123 456 789", is still reported even if mistyped). A BSB is matched only in the hyphenated 123-456 form, an account number only when it is written with a label (“account 12345678”, “acct 1234 5678”) or sits under a column headed like an account number, and a passport or licence number only with its label in front of it ("passport", "licence no."). Names and addresses are found by their cues ("my name is…", "Name:", "I'm" before a first name and surname, a title such as Dr, a sign-off, a house number followed by a street type), so a bare name in a comment is not found. Read a clean result as no stated names or recognisable addresses, not as proof there are none.

One scan of Survey — all responses reads at most 2,000 responses, the oldest first. If your survey has more, the result says so and offers Scan the next 2,000 responses: each press carries on from where the last run stopped, so the whole survey is covered across runs, and each run is recorded in your scan history. To go straight to the newest ones, choose Selected responses on PII scans: its list starts with the newest 2,000, so you can tick the recent ones and scan those.

There are three, marked AI under What to scan for on PII scans: Anomaly detection (responses unlike the rest, such as gibberish or bot-like), Compliance flagging (content that could breach a data or conduct policy) and Intelligence scanning (a plain-English summary of where risk sits). They cost AI credits, and the page quotes the most a run can cost before you press the button. Each run reads at most the newest 200 completed responses and the first 400 characters of each one's written answers, and a button offers the next batch of older ones. Findings show a response label, a one-line reason and a severity, never the raw value.

The AI options are greyed out on Files on my computer and A folder on my computer, because local files never leave your browser; use Survey — all responses or Selected responses. A scan is refused when that survey has Allow AI analysis of responses switched off (tick it on the survey's Collect tab, under Privacy & data retention), when you have too few credits, or when the AI service is switched off for your deployment. Asking for the price makes no AI call.

In the Where the findings are list on PII scans, press Remove personal data on a response and confirm. Emails, phone numbers, street addresses, names and checksum-valid card, tax file and Medicare numbers are replaced by a label such as [email removed], and the response's IP address, location and browser details are cleared; the rest of each answer stays. It cannot be undone, and on a team survey it is for the survey's creator and the team's owner and admins — except on a survey that hides small groups, where only its creator and the team owner can. Then scan the survey again to confirm it is clean.

The findings tile on Protect reads each survey's most recent scan, so it does not change until you scan that survey again. Scan the survey once more after using Remove personal data and the headline drops to match. Removing text clears that field only: the response and its other answers remain and still count in your analysis.

Content moderation is a review queue over the open-text answers respondents write. The free profanity and spam checks run on every submit by default, together with a short English phrase list for plain self-harm and threat statements (such as “I want to kill myself” or “I know where you live”), and an opt-in AI classifier adds harassment, sexual, self-harm and violence in any wording when you run a scan (it costs credits, and only runs on surveys with Allow AI analysis of responses on). Nothing is blocked or deleted automatically: every match is a flag for you to decide. The Open tab shows the first 200 flags and says "Showing N of M" when there are more; filtering by survey or category searches all of them, and Show more reads further, up to 1,000 in one view.

Keep resolves the flag and leaves the answer as it is. Redact the phrase masks only the matched words in the answer. Remove answer clears that field's text after you confirm; the response and its other answers stay, and the text cannot be restored. None of the three touches the rest of the response. Make the decision from the Open tab on Content moderation, where each flag shows its severity, category, the excerpt and how it was detected.

Open Moderation settings (also linked from the moderation page). For each category — Profanity & slurs, Spam / off-topic, Harassment & abuse, Sexual / explicit, Self-harm & suicide and Violence — choose Ignore, Flag or Auto-hide, then Save settings. Auto-hide holds a flagged answer out of public results and exports until you review it, and never deletes it. Three switches sit below: Use the AI toxicity classifier (off by default, costs credits when you scan), Check answers as they arrive, and Email me about high-severity flags. The settings apply to all your surveys.

A category set to Flag raises the answer for review but keeps it visible; only Auto-hide holds it out of public results and exports, and only while the flag is open. You still see the text in the queue so you can decide. Redact the phrase is offered only for the free profanity and spam flags, where an exact phrase is known; an AI-classifier flag offers Keep and Remove answer only. The free word list covers English only.

On the survey's Collect tab, under Privacy & data retention, type your wording into Consent notice (leave it blank for no consent step). Respondents then see the notice first and choose "I have read the notice and consent…" or "I do not agree"; only people who agree see the questions. Writing a notice needs the Pro plan or above, though you can clear one on any plan. If the notice states a retention period that disagrees with Keep responses for (days) beside it, the panel warns you.

Open Consent under Protect. It shows surveys with consent, consent records, active, withdrawals and declined, and a table with a short pseudonymous reference for each response (never the cookie or IP), the wording version, the exact wording agreed to and the date. Filter by survey and by All, Active or Withdrawn, then press Export CSV to download the log for that filter. Each decline is its own row carrying only the survey and a time.

A respondent uses the Withdraw your response link on the thank-you screen, or, at a kiosk, types the eight-character withdrawal code the screen showed at Withdraw. What happens follows the survey's When someone withdraws setting on its Collect tab: Delete their answers, or Keep answers, but clear what they wrote (choices and ratings stay; open text, Other answers, comments and contact details are cleared). Either way their IP address, location, browser details and uploaded files are removed, and an answerless row stays as the record that they withdrew.

On the survey's Collect tab, under Privacy & data retention, set Keep responses for (days) to a whole number from 1 to 3,650, or leave it blank to keep responses indefinitely. Shortening a window asks you to confirm first, because responses older than the new window are permanently deleted, uploaded files included. New surveys start at 24 months on every plan, and a survey with no window (including one moved from SurveyFace) keeps its responses until you delete them; setting your own window needs the Pro plan or above. Only the survey's creator or the team owner can change it, and Data retention lists every survey's window in one place.

A daily job deletes responses older than each survey's retention window (a survey with no window is never purged), including their answers, uploaded files and the Messages copies of their conversations; it also runs for a survey when its owner opens that survey's responses. It does not run on each new submission. Purged responses are gone for good and are not in Trash, so export anything you need before you shorten a window. Each purge is recorded in the Protect activity trail.

Open Data requests (every plan), type their email address, phone number (with or without its country code: +61 412 345 678 finds 0412 345 678) or withdrawal code into the box and press Find. It searches their answers, invitations, contact record, conversations, the mail in Messages sent to them and the activity log across every survey you own (those in Deleted surveys too) and the team surveys where you are an admin or the owner. Press Download what you hold (.zip) for a copy to send them. A response that only mentions them is marked may only mention them.

On Data requests, find the person, tick Theirs on the responses that are theirs and press Erase…. After you confirm, it permanently deletes those responses with their uploaded files, their contact records, email invitations and the mail sent to them in Messages. A response that only mentions them is kept with their address or number removed. The erase is recorded in the Protect audit trail with the address masked and cannot be undone, so download a copy first if you need to send one. Whether a request is valid is your call.

Public results pages, a shared single response and a shared Decision Report mask email addresses, phone numbers, street addresses, names given after a cue such as “my name is”, “I'm”, a title or a sign-off, and names typed into a contact question (other names written into an answer stay readable), tax file, Medicare and card numbers, IBANs, and bank details, a date of birth or a passport or licence number the person labelled ("BSB", "account", "DOB", "passport", "licence"), each replaced by a label such as [phone number removed]; ABNs are kept because they are published business numbers. Public results and reports also leave out quoted answers that contain a link or that the content checks flag as offensive or spam, and answers held by an Auto-hide flag are withheld. A shareable CSV download link is the exception: it is a raw export, so share it only with people entitled to every answer.

Thisys marks a response that looks like poor data or a script: completed implausibly fast (under about a second a question, with a three-second floor), the same answer to every scale or grid question, several completed responses from one network, or sent by something that is not a browser. A flag is a note, never a deletion. The checks run on every plan, but seeing and filtering flags is included on the Business plan and above: Analyse's Responses tab shows ⚠ Quality flag and a Quality filter with Leave flagged responses out and Only flagged responses.

Public survey links carry a hidden field that real people never see. A submission that fills it and also looks automated (finished impossibly fast, or sent by an automation tool) is discarded before it is counted. Everything else is kept and, where it looks doubtful, flagged for you to judge. Where Cloudflare Turnstile is switched on, sign-up and a respondent's first save also run its invisible check, and a refused one says "We couldn't confirm you're a person — try again in a moment."

In the link's settings on the Collect tab, tick Anonymous responses — don't save IP address, location, browser or invite identity with the response, before you share it. Those details are then never written, even on an email link, and each response shows only its day, not its time, in exports and alerts. It cannot be applied after collecting. It does not mean no record of the visit exists anywhere: routine server logs keep IP addresses for up to 30 days and the network provider sees each request, though none of that is attached to the response.

Use Hide groups smaller than on the survey's Collect tab, under Privacy & data retention. Any group smaller than the minimum (the default is 5, and you can set 2 to 100) is hidden in filters, cross-tabs (a row or column below it; the cells inside the rows and columns shown are counted), segments, public results (a choice answer; a rating's count for each score is shown) and what the AI reads, and the next-smallest group is hidden too so it cannot be worked out by subtraction. It is switched on automatically for anonymous and confidential surveys, and once responses exist only the creator or the team owner can switch it on or raise it, and it cannot be lowered. On a team survey with a minimum, individual responses, raw exports and written answers are limited to the creator and the team owner, the public CSV link is not offered, and the survey's webhooks pause when the minimum is turned on (only the creator or the team owner turns one back on).

Every survey page carries a short privacy line built from the survey's real settings: whether the link is anonymous, whether it records the respondent's approximate location (worked out from their IP address), how long responses are kept, where progress is saved, which link details are recorded and whether the answers are read by AI. On the survey page it sits behind What this survey records, in the footer row beside Privacy policy and Report this survey: one tap opens it in full, in the respondent's language (Preview shows it already open). Above the row it says "Collected by …" with your details. Set those once on your account's Profile tab under Shown to your respondents: Organisation name, Contact email and Privacy policy address. With no organisation name, the team's name (on a team survey) or your own name is shown. The line cannot be switched off.

Only when you allow it, one survey at a time: tick Allow AI analysis of responses on the survey's Collect tab, under Privacy & data retention. Until then no response content leaves Thisys, and while it is on the survey page tells respondents their written answers may go to Anthropic in the United States. While it is on, the report, its themes and Ask send that survey's open-text answers, and counts, averages and scores worked out from its other answers; on the AI page, a response you ask it to open is sent whole. With it off, the AI page can still show you the responses, invitees and contacts you ask about, on a card marked Read from your account that only you see; the AI is never given them, only how many rows it showed you. Thisys uses one AI provider, Anthropic, under commercial terms that do not permit training on the text, and Thisys does not use customer data to train AI models. Switching it on over responses already collected asks you to confirm first.

For your account details Thisys is the controller; for the surveys, responses and contacts you collect, you are the controller and Thisys is your processor, acting on your instructions. The providers that may process data for Thisys are DigitalOcean (hosting), Cloudflare (network and security proxy), Resend (email), Stripe (payments), Anthropic (AI features) and, only if you choose them, Google or Microsoft sign-in. Two see far less: Plausible Analytics counts page views without cookies or personal data, and MillionVerifier checked email addresses once, in October 2026, for the SurveyFace move. The current list, with where each one is, is on the Security page, and the Privacy Policy sets out the roles. Thisys does not sell customer data. If you need written data-processing terms, ask through Contact us.

Traffic between your browser and Thisys is encrypted with TLS. Passwords are hashed with Argon2id and never stored in clear text, and API keys are stored only as hashes (the key is shown once, when you create it). Thisys does not add its own encryption layer on top of the database disk or file storage that the hosting provider supplies, and the off-site database backup copy is encrypted. If your organisation needs encryption at rest as a contractual control, ask through Contact us before relying on the platform for that data.

Tick Keep me signed in on the sign-in page and a session lasts up to 30 days, or 7 days without a visit. Without it (for a shared or borrowed computer) it ends after 24 hours, or 12 hours without activity. An administrator account ends after 12 hours either way. Signing out ends that session on the server, and changing your password signs you out everywhere. Add two-factor authentication for the email-and-password route.

Five wrong passwords lock the account for 15 minutes, and repeated tries against an address with no account are refused the same way. Sign-in attempts, password-reset requests, new registrations and authenticator codes are also rate limited per IP address or account, and the message says how long to wait. Wait rather than retrying, then use Forgot password if you have forgotten it; a reset email also confirms the address is yours.

No. Thisys holds no third-party security certification and has passed no independent audit. SOC 2 and HIPAA appear on the Features page only as Under consideration, with no date or commitment, and Thisys makes no HIPAA claim. What it publishes instead is a plain description of hosting, encryption, backups, retention, AI data handling and sub-processors on the Security page, so you can judge it for yourself. Thisys also has no SAML or OIDC single sign-on yet.

Only its own: no advertising cookies and no cross-site tracking. They are the sign-in and security cookies (including, only if you tick Remember this device when you enter your two-factor code, one that lets that browser skip the code for 30 days, 7 for an administrator account), a cookie that remembers a respondent's place in a survey and stops one browser being counted twice (30 days), your theme and accent colour, your time zone, a few workspace preferences, a referral code if you arrived through one (90 days), and, where Turnstile is on, the cookies Cloudflare's check needs. None holds answers or personal details. The full list is in the Privacy Policy under Cookies.

Deleting your account removes your surveys, responses, contacts, sessions and uploaded files (surveys you made in other people's teams stay with those teams), and your data ages out of backups within 30 days. The one thing it does not erase is the security audit log, which keeps a snapshot of who acted for 365 days. Before you delete, press Export all my data (.zip) on the Delete account tab for your profile, survey list and every survey's responses as CSV. It does not include contacts, uploaded files or the activity log.

Use Contact us, open the Send a Message tab and choose Security or privacy report as the issue. Those reports go to a person rather than to the instant-answer assistant, and Thisys acknowledges them within two business days. You can also write to privacy@thisys.com, and security researchers can find the published route at /.well-known/security.txt. Thisys responds to an access, correction or deletion request within 30 days.

Open Team and, on the Business plan or above, type a team name in the Create your team box and press Create. You become the Owner, and a team holds up to 10 members, you included (an Enterprise agreement can raise that). Below Business you see a card explaining teams, and creating one is refused on the server. An Owner can lead several teams with + New team, each running on the Owner's plan.

A Viewer reads every team survey's results and downloads them, and changes nothing; on a survey that hides small groups, individual responses, the Gradebook and downloads of them stay with its creator and the team owner, whatever anyone's role. A Member also creates and edits team surveys, runs their links and invitations, and manages automations and webhooks. An Admin adds inviting and removing members and generating the team digest. Only the Owner changes roles, hands over or deletes the team, switches approval before a link opens on or off, and holds the plan and billing. While approval is on, a Member's new or reopened link waits for an Admin or the Owner to approve it. The full table is on Roles & permissions, and the person who created a survey keeps some decisions on it, such as deleting it or publishing its results.

Creating a team needs the Business plan or above (the person you invite can be on any plan). On Team, an Admin or the Owner enters Their email address under Invite a member, chooses a Role (Member, Admin or Viewer; only the Owner can invite an Admin) and presses Invite. The person gets an email with a link, which expires after 14 days. If the email cannot be sent the invite is still created, and the link is shown with Copy link so you can pass it on yourself. Pending invitations are listed on Invites.

The signed-in account's email must match the address you invited and be verified, because the link is tied to that address; a forwarded link will not work for someone else. A link also stops working after 14 days, once it has been used or cancelled, or when you invite the same address again (the newer invite replaces it). If the team has filled up they are told "This team is already full." Send a fresh invite from Invites with Resend.

A team holds up to 10 members, the Owner included; on Enterprise an administrator can raise it to an agreed figure of up to 1,000. Pending invitations count too: each one holds a seat until it is accepted, cancelled or expires after 14 days. If you are out of seats, press Cancel on invites you no longer need on Invites, or remove inactive members. Workspace & seats shows the seats used.

Only the Owner can. Open Roles & permissions, find the person under Member roles and choose Viewer, Member or Admin from their drop-down, then confirm in the box. The change applies at once and the person is told by a notice and an email. The Owner's own role cannot be changed there; hand the team over instead. An Admin can remove members but cannot change roles or remove another Admin.

On My Surveys, open the survey's actions menu and choose your team under Share with team, then confirm Share with team. Members and admins can then edit it and read its responses, and viewers can read and download them. You need to be a Member or above on the team to share. To pull it back, choose Personal (only me) from the same menu and confirm Take out of team; that needs you to be the survey's creator, an Admin or the Owner.

Answers are metered against the team Owner's plan, whoever created the survey, so the Owner's cap and usage warnings cover the whole team's collection, and paid features on a team survey come from the Owner's plan too. AI credits are different: a report, translation, drafted rule or team digest comes out of the balance of the person who presses the button, never the Owner's. If you are out of credits, top up your own balance on Billing & credits or ask someone with credits to run it.

Open Team activity. The feed shows every member's work on the team's surveys, newest first, 50 events a page. Narrow it with the chips (All, Team, Ask, Analyse, Assess, AI Q&A, Act, Protect), by Person, or with From and To dates, then press Show. Admins and the Owner can press Download CSV for the feed as filtered. A member's sign-ins and password changes are never shown to teammates.

At the top of Team activity, an Admin or the Owner sees an AI digest · this week card. Generate (the estimated credit cost is beside it) writes a short summary of the last seven days of team activity: a headline, a few highlights and one suggestion. It reads activity records, not response content (every event of the week, up to the newest 5,000), runs only when you press it and emails no one. The latest digest is kept in your browser for that team, with when it was made, so you can read it again without paying twice, until you press Regenerate or for seven days; nothing is kept on the server. The credits come from the balance of whoever presses Generate; with nothing to summarise it says so and charges nothing.

Open Roles & permissions and press Survey access on the member's row. Tick the box that reads Limit, then their name, then to specific surveys, tick the surveys they should see, and press Save; their row then reads Limited to N surveys and every other team survey disappears from their lists. The Owner can limit an Admin, Member or Viewer, and an Admin can limit a Member or Viewer. With the box ticked and no survey ticked, Save asks first, because they would see none of the team's surveys. Untick the box and save to give the whole workspace back. A limited member cannot invite anyone.

An Admin or the Owner presses Remove beside a person on Team (only the Owner can remove an Admin); anyone else leaves from Your membership with Leave team. The box asks what to do with surveys they created: Keep it with the team (the survey becomes the Owner's: its answers count on the Owner's plan, and its automatic first report, if it has not run yet, uses the Owner's AI credits) or give it back, which makes it personal again. It also lists what else changes: their automations keep running under each survey's creator (the Owner, on surveys kept with the team), and public links they made stay live. The Owner cannot leave without handing the team over first.

Only the Owner can, under Ownership on Team. To hand over, choose a member in Hand the team to and press Hand over; they must already be on the team and on a plan that includes teams, and you stay on as an Admin. To delete, press Delete this team and then Yes, delete this team: everyone loses access to the shared surveys and pending invites stop working, but the surveys themselves are not deleted, and each stays with the person who created it. Deleting cannot be undone.

Once you belong to more than four teams, the switcher on Team becomes a searchable Team picker with an Archive button beside each team. Archiving moves it into a collapsed Archived group at the foot of the picker, and Restore brings it back. It changes only your own view: the team, its surveys and everyone else's access are untouched, and the team you currently have open is never hidden.

Open Messages, pick one contact list or one contact under To, then write a Subject and a Message. Press Preview to read it as the recipient will, and Send me a test to get a copy yourself. Tick the box confirming everyone you are sending to agreed to receive email from you, then press Send. You can only email people in your own address book, which needs the Business plan, and the confirmation reads "Queued for N recipient(s)"; watch delivery in the Sent history below.

Send stays disabled until you have chosen who it goes to and ticked the consent box, and sending needs a verified email address. A single message goes to at most 500 contacts (split a bigger list), and you can send 20 an hour; a test counts as one. There is also a daily limit across Messages, invitations and reminders (a new account starts at 500 a day and rises with its plan), and the line beside Send says how many are left today. If sending was paused after delivery problems, contact support to have it reviewed.

Every invitation, reminder and message carries an unsubscribe link, and anyone who uses it is marked "Unsubscribed — not invited or messaged" on Contacts and left out of every later send, including ones already queued. An address that hard-bounces or files a spam complaint is suppressed across Thisys and marked with the reason: "Address bounced — not mailed" or "Marked an earlier email as spam — not mailed". That is why fewer people can receive a message than the list count shows.

Open Contacts, optionally select a list first, press + Add contacts and paste one person per line as email, First, Last, or choose a CSV or Excel (.xlsx) file (its first sheet is read; when other sheets hold data, a note under the file button names them) to read into the box. Press Import (up to 1,000 lines at a time; a file with a header row is mapped by its column names). Lines are skipped when the email is invalid, comes after the name on a line with no header row (write it as address, First Last), is a role address such as info@ or sales@, or is on a disposable domain, and each comes back with its reason under a button to put them in the box to fix. Contacts and lists need the Business plan.

On Contacts, make a list in the New list box, then use each contact's Lists menu to tick or untick the lists it is in; deleting a list keeps its contacts. Tick several contacts to add them to a list or delete them together. Search matches email, first and last name. Download contacts (CSV) saves every contact in the view you have open (a list or a search too), not only the page on screen, and reading and downloading are open on every plan.

Open My Files (every plan) and press Upload files; you can choose several at once. Under Your uploads each file has Download and Delete, and deleting a picture a survey still shows names those surveys first and warns you. Under Attached by respondents you can download what people uploaded while answering, but not delete it: each file belongs to its response and is removed when that response is deleted, including by a retention purge or a withdrawal.

Each file can be up to 5 MB, and only images (PNG, JPEG, GIF, WebP), PDF, CSV and plain text are accepted, checked by what the file really is and not just its name; SVG is not allowed. Photos are stored without their location, camera and time details. Your uploads and respondents' attachments count together towards a storage limit of 1 GB by default, and at it a new upload is refused with "You've reached your 1.0 GB storage limit. Delete some files and try again." My Files shows what is stored against that limit.

Open the response in Analyse (Responses tab, Individual view), write in the Message to respondent box and press Send message. It is emailed to the respondent if the response has an email address, and appears in Messages as a Response conversation; they read and answer at their own page, and where inbound email is set up they can also reply from their email app. On an anonymous link that allows replies they keep a private page instead and are not emailed. A reply raises a notice in your bell, and the conversation is deleted if the respondent withdraws or the response is deleted.

An answer is one respondent answering one question on a completed or imported response. It is how Thisys measures usage, because a 3-question poll and a 40-question survey should not cost the same. Only questions someone actually answered count: a question they skipped, a question that skip logic hid and a descriptive text block use nothing. The word "responses" on your surveys always means the submissions people send; allowances are counted in answers.

Multiply the responses by the questions answered. 500 complete responses to a 10-question survey, with everyone answering all 10, use 5,000 answers. Free includes 1,000 answers a month, Pro 50,000 and Business 250,000. The estimator on the Pricing page does the sum for you.

No. A response you send from Preview as a test, and one you type in yourself with manual data entry (a Business feature), are not counted. Responses that arrive through the API feed, and responses brought in with a file import, do count.

On the 1st of every month at 00:00 UTC, the same day for every account. Answers and AI credits that came with your plan and were not used do not carry over. Purchased answers and credits never expire. The date is shown under your balances on your account's Billing & credits tab, and it is not the same thing as the date your card is charged.

Thisys emails you at 50%, 80%, 90% and 100% of your monthly answer allowance, so a live survey never stops without warning. The first three say nothing has changed yet; the last says you have reached your allowance, how far the grace band runs and that you can upgrade or buy more answers from Billing & credits. If collection then stops at the end of the grace band, one more email says so and how to start again. They go to your account email. If you have switched off Account notifications on your account's Notifications tab, these usage warnings are not sent.

At the plan's answers a month plus its grace band: Free 1,100 (1,000 and 10%), Pro 60,000 (50,000 and 20%) and Business 312,500 (250,000 and 25%). A respondent already part-way through a survey when the allowance runs out is still let finish. Answers you have bought raise the stopping point by that many, and they are used after the plan's own allowance and before the grace band.

The banner across the top of your workspace appears when you are running low on answers (10% or less of the allowance left), when you are past the allowance and in the grace band, when collection has stopped, or when your AI credits are running low (10% or less of the month's included credits left) or have run out. The amber dot on the wallet icon in the top bar means you are out of answers or AI credits, or collection has stopped. Press Buy more to go straight to your account's Billing & credits tab; you can dismiss the banner for the session.

Press the wallet icon in the top bar: its Balance panel shows AI credits left and Answers left, with when each resets. Your account's Billing & credits tab shows the same two numbers and a line saying how much of this month's allowance you have used and how much you have bought on top. AI usage & credits shows what the AI spent.

Open your account's Billing & credits tab (the wallet icon's Buy more & manage billing goes straight there) and look under Buy answers & AI credits. Press the amount you want and you go to Stripe's secure checkout; the price, with any tax, is shown before you pay. When you return, the page confirms what was added. Answers and AI credits are two separate sets of packs.

Answers: 10,000 answers for US$10, 100,000 for US$90, 1,000,000 for US$810, 10,000,000 for US$7,290. AI credits: 1,000 AI credits for US$30, 10,000 for US$270, 100,000 for US$2,430, 1,000,000 for US$21,870. Each larger amount is 10% cheaper per unit than the one before it, and the tile says "save" and the percentage. Prices are in US dollars and exclude taxes; Australian customers see the A$ price and GST before they pay.

Purchased answers and AI credits never expire. They are used only after the allowance that came with your plan for the month, so a purchase is never quietly eaten by ordinary use and you never lose paid balances to a monthly reset. The plan's own allowance is what resets on the 1st.

On your account's Billing & credits tab, use the Swap row: choose AI credits to answers or Answers to AI credits, type the amount and press Swap. The rate is fixed, 1 credit = 30 answers, and a preview shows the result first. Only purchased balances can be swapped, never your monthly allowance, and answers go to credits in whole multiples of 30 (at least 30 answers for 1 credit). If the button is greyed out, you have nothing purchased in that direction to swap.

When you return from Stripe, Billing & credits confirms the payment with the payment provider and shows a message such as "10,000 answers added to your account". Reload your account's Billing & credits tab and look in the Spend & activity ledger, where every purchase has its own line. If you see "We couldn't confirm the payment" or no line appears, send us a message from your account's Contact us tab with the topic Billing & payments.

No. If you leave Stripe's checkout without paying, you come back to Thisys with the note "Checkout was cancelled — no charge was made" on the page you started from, whether that was Billing & credits or Plans. Nothing changes on your account, and you can start the purchase again whenever you like.

The plan banner with a Change plan button, your balances (Answers left and AI credits left) with Buy more, a Swap row, the Buy answers & AI credits tiles, the Spend & activity ledger and, once you have paid for something, Manage billing for invoices and cards. A line under the balances says when your included allowance resets. Find it on your account's Billing & credits tab.

It has one line for each purchase, swap and AI charge, newest first, with Date, Activity, Change (for example +10,000 ans, or the credits an AI action used) and your Purchased answers and Purchased credits after that line. Those last two columns hold purchased balances only, so an AI charge paid from your monthly allowance shows a line with no change to them. That is why the ledger can read 0 and 0 while the top of the page shows credits left. It is under Spend & activity ledger on your account's Billing & credits tab.

Under the ledger, press Download the whole ledger (CSV) for every line, or Show older lines to page back through them on screen. Purchases and swaps are kept for the life of the account, but usage lines for AI actions are kept for 12 months, so older ones are gone; download the CSV if you need a longer record. The file adds columns for what each AI charge took from your allowance and from purchased credits, and the amount and currency paid.

Open your account's Plans tab, where your current plan is marked Your plan. On Free, press Upgrade to Pro (or Business) and pay at Stripe's checkout. If you already pay for a plan, Upgrade or Switch takes effect at once with no new checkout, Stripe prorates the difference, and you come back to Billing & credits with a note that your plan is now the new one. If you came from the Pricing page, the plan you chose is marked You chose this.

Before anything happens, a box titled, for example, Move from Business to Pro? lists What stops on the new plan, the limits that drop (answers and AI credits a month) and when it takes effect, and a Keep button (Keep Business, say) lets you stay where you are. Moving between paid plans takes effect at once, with Stripe crediting your unused time. Moving to Free through Cancel subscription keeps your paid plan until the end of the period you paid for. Nothing is deleted: on Free, every open survey link stays open, but new responses count against the Free plan's 1,000 answers a month, and collection pauses at 1,100 until the next month or an upgrade. The Plans tab is where you do it.

A few reasons, each said on the Plans tab. The card of the plan you are on says Your plan. If a note says your plan was set up by Thisys, or that Enterprise is managed by Thisys, Choose and Switch are off and the card tells you to contact us. The shared demo account cannot change plan at all, and a banner reading Plan changes aren't available right now means payments are switched off for that site; contact us if you see it on your own account.

It means the plan was arranged for you by the Thisys team rather than bought with a card, so there is no subscription to change or cancel. To move to a lower plan or to Free, contact us. If you upgrade to a higher plan yourself, that starts a new subscription charged in full from that day and replaces the plan we set up. A plan marked "with our compliments until" a date runs free to that date, then the account moves to Free; everything you collected stays as it is. Your Billing & credits tab lists each plan we set up under Plans set up by Thisys, with its period and a statement to print or save as a PDF; payment for it is arranged with us, not through online checkout, and each payment we record (the amount, the day it was paid and your reference) is listed beside the period and under Payments recorded on its statement.

After checkout Thisys re-reads your plan from Stripe, so team, custom themes, branding and the rest should unlock without you signing out. If a feature still looks locked, reload the page and check that your account's Plans tab says Your plan on the new plan. If it still does not, send us a message from Contact us with the topic Billing & payments and we will look into it.

That feature is on a higher plan than yours, and Thisys checks this on the server as well as on the screen. The amber note names the plan that unlocks it and gives a link such as See the Pro plan, so you can compare and upgrade. For example, Pro adds cross-tabulation and Business adds webhooks and the API.

All three include unlimited surveys, all nineteen question types and skip logic. Free has 1,000 answers a month and 10 AI credits (40 in your first 30 days); Pro is US$19 a month with 50,000 answers and 400 credits, adding removal of Thisys branding, email invitations and embeds, more than one link per survey, custom themes, cross-tabs, saved filters, multi-language and public results; Business is US$99 a month with 250,000 answers and 2,000 credits, adding a team workspace, webhooks and the API, quotas, contacts, manual entry and response quality flags. The Pricing page lays out every row.

On the Pricing page, the Which plan do I need? box takes three numbers: Responses a month, Questions per survey and People working on surveys. It multiplies the first two into answers a month and names the smallest plan that holds them, with the team size deciding whether you need Business. A little over a plan's allowance is covered by its grace band or a top-up, so you do not have to jump a plan. Past Business's range it points you to Enterprise.

A team survey uses the team owner's plan: its answers count against the owner's monthly allowance, grace band and purchased answers, and its paid features follow the owner's plan. When its creator leaves the team or is removed, the survey either stays with the team, becoming the owner's own survey on the owner's plan, or goes back to its creator, personal again on their own plan. A personal survey uses its creator's own plan. AI credits are different: an AI action is charged to the person who runs it, from their own balance; the one exception is a survey's automatic first report, charged to the survey's owner. If a team survey reaches its limit, the owner tops up from their own Billing & credits tab.

Files you upload, such as logos, pictures in questions and files respondents attach, share one storage quota per account, 1 GB by default and the same on every plan. A single file in My Files can be up to 5 MB, a file a respondent attaches up to 5 MB, a logo 1 MB and a profile picture 2 MB. Importing takes a CSV or text file up to 15 MB and a workbook, web page, PDF or Word file up to 10 MB. If an upload is refused for storage, delete files you no longer need in My Files.

The banner says you are out of AI credits for this period. You can buy more AI credits on your account's Billing & credits tab, swap purchased answers into credits there, move to a plan with a bigger monthly allowance (on Business, ask us about Enterprise for custom limits), or wait for the 1st when your allowance resets. A run starts only when your balance covers what it usually costs, and is never charged more than your balance; one it cannot cover is refused before it starts, so nothing is charged part-way. The Chat help assistant never costs credits.

Open your account's Contact us tab, choose the topic Billing & payments, add a subject and your message and press Send message. It goes to the team as a numbered ticket, and the same tab lists your tickets and their replies. For invoices, receipts and card changes, use Manage billing on Billing & credits instead; you do not need to ask us for those.

A paid plan is cancelled straight away, not at the end of the period you paid for, with no pro-rata refund except where the law requires one. Purchased answers and AI credits you have not used are deleted with the account, and the billing portal closes, so download any invoices you need first. Referral earnings can only be paid out from your account, so withdraw anything available before you go. Deletion is on your account's Delete account tab.

Open your account's Referral tab and press Join the referral programme; it is free on any plan. Your referral link and referral code then appear under Share & earn, each with a Copy button. Anyone who signs up through your link or with your code at sign-up counts as your referral.

On your account's Referral tab, press Add under Payout method, choose PayPal or Bank, enter the details and save. The page shows Lifetime earned, Pending (60-day hold) and Available to withdraw. Once the available balance reaches US$20, we pay it to your payout method; below that it keeps growing.

Yes. On your account's Referral tab, use Introducing an Enterprise client?: enter the client's Enterprise email, the company if you like, and press Register lead. Enterprise deals are handled by hand, and when the deal closes we credit your 5% commission against it.

Enterprise is sized by how many people use it: up to 100, 1,000, 5,000, 10,000 or 20,000 users, shown as Tier 1 to Tier 5 on your account's Enterprise tab. Each tier card lists its compute, memory, storage, database, support allowance and availability, and every tier includes a dedicated, isolated instance, every Thisys feature, managed hosting with nightly database backups, audit logs, team roles and two-factor sign-in. For more than 20,000 users, or data in your own cloud, ask us.

Enterprise is priced by conversation, not by checkout. Press Contact sales on the Pricing page, which opens the contact form on Sales & Enterprise, or press Talk to us about a tier on your account's Enterprise tab. Tell us roughly how many people will use it and how many responses you expect, and we come back with a quote, the tier that fits and a written agreement. We set the instance up once it is signed, and billing is by invoice.

Enterprise runs on its own dedicated, isolated instance with its own database. Where a client needs the separation to be contractual, a fully single-tenant deployment can be provisioned on request: say so in the conversation. It does not mean nothing at all is shared: the application code is the same product everyone runs, and the AI provider and email sender remain common services, all listed in the sub-processor table on the Security page.

Each tier includes a monthly support ticket allowance: 50 tickets a month on Tier 1, 150 on Tier 2, 400 on Tier 3, 800 on Tier 4 and 1,500 on Tier 5, with support hours agreed in your contract. This is fair use, so extra tickets are billed per ticket or through a support pack. You get application access to everything in your instance, not server access, because the platform is hosted and managed by us.

A team has 10 members by default, you included; on Enterprise we can agree more with you, up to 1,000. Answer and AI credit allowances are sized in your agreement. The built-in ceilings are 10,000,000 answers and 20,000 AI credits a month, set high so that nothing gates an Enterprise account in practice, and the real limits are whatever your contract says.

Because an Enterprise plan is managed by Thisys, not bought with a card, so it is not switched on the Plans tab. The page says so, and the other plans' Choose buttons are off with a link to Contact us. To change your tier or capacity, or to move to a different plan, contact us and we will arrange it.

No. Without an account you can read the Pricing, Features, Security and Guides pages, browse and preview every template, see all nineteen question types on Question types as a respondent sees them, and read the use cases, each with a ready-made blueprint and prompt. Use this template on a template page is what starts a sign-up.

Open Templates, type in the search box (for example "customer satisfaction" or "exit interview") or pick a category, and open one to see every question in full in the template's own look. Use this template creates your own editable copy when you are signed in; if you are not, it takes you to sign up first and keeps your choice. Templates are a starting point you can change.

On a demo survey's Analyse pages, a Like what you see? panel offers to have that exact survey built in your own account. Press Build this for me, check what will be copied (its pages, questions and logic), enter Your email and choose Build on Pro or Build on Business. Your account is set up when you press Build, and the survey is copied in, with a web link ready, after payment; an email then lets you choose your password. A survey that uses quotas is built without them on Pro, since quotas are a Business feature.

Open Contact us and, on the Send a Message tab, choose an issue, enter your email and your message. Press Get an instant answer to see an AI answer first, then That solved it or Still need help — submit my ticket (if no instant answer is available, the form says so and nothing is sent until you press Send to support); or press Skip and send to support to go straight to a person. A ticket shows you a reference number that starts with TS-. Signed in, you can also use your account's Contact us tab.

On Contact us, open the Check Ticket Status tab, enter your Ticket number (it looks like TS-XXXX-XXXX) and the Email used when submitting, then press Check Status. It shows whether the ticket is Open, In progress or Resolved. Signed in, the My Tickets tab lists all your tickets with the full thread of your messages and our replies, which is easier than looking one up by number.

Open Status. When it loads, it checks the Application and the Database live and marks each Operational or Down, and it shows any planned maintenance. It is a live check run by the platform itself, so it keeps no history of past outages and cannot answer while the platform is down; email delivery and the AI features are not checked there. If it will not load, use the support email shown on that page.

Open the verification address printed on it, /certificate/ followed by its code. No account is needed. The page shows the certificate as issued: the person's name, the survey, the score and pass mark and the issue date. A revoked certificate is shown with a notice that the issuer revoked it, an expired one says when it expired, and an unknown code reads Certificate not found. You can print the page or save it as a PDF.

On the Guides page: practical guides from the Thisys team on measuring (NPS, CSAT, eNPS and customer effort), designing better surveys and sample size, ready-to-use questions for staff, patients, students and event guests, and analysing open-text answers. Each comes with a template to start from. For quick tips, see Survey tips.

The Solutions page has one page for each job Thisys is used for, such as training and compliance, customer and patient feedback, HR and people teams, education, government and councils, customer experience and market research. Each says what the product does for that job, what is free and what needs a paid plan.

The Features page lists what Thisys does, grouped into sections with jump links, and marks each item that needs Pro or Business. It ends with an honest Not built yet section for items that are only Planned or Under consideration, so you can see what is not there before you rely on it.

The Help Centre has a search box, categories and guides, and it is where this question lives. The Developer reference covers the API, authentication, rate limits, answer shapes and webhook signing, and you can read it without an account. The Community page gathers the Knowledge Base, tips, templates, use cases, question types, features, security and contact into one place.

The Security page describes what the deployment actually does: where it is hosted, encryption, backups, retention and deletion, access control and two-factor, how AI handles data, and how new survey links are safety-checked and reported. It also publishes the current sub-processor table, with each provider, what it is used for, the data involved and its location. For written data-processing terms, ask through Contact us.

That is deliberate: when you are signed in, the Thisys home page takes you to your workspace instead of the marketing page. Sign out to see the public home page again. The public pages such as Pricing and Features stay open to you whether or not you are signed in.

Thisys checks every new survey link before respondents can answer it, on every plan. Fixed rules and a quick AI read look at the survey's wording (its title, page text, questions, options, messages and translations, never the responses) for requests such as passwords, PINs, card numbers or bank logins, and for phishing-style text, such as a job offer that asks for bank details. An ordinary survey opens at once. If the automatic check cannot run at that moment (it is paused or unavailable), a new or Free account's survey that has not passed the check before waits for a person at Thisys instead, usually within one business day; on a paid, established account, or for a survey that passed before, the link opens on the fixed rules. When a link is held, its badge on the survey's Collect tab reads Pending review and its card says: "Waiting for a quick safety check. Thisys checks new links for requests such as passwords or bank details. We usually review within one business day; we'll email you when your link is live. You can keep editing meanwhile." When it waits because the automatic part could not run, the card adds: "This time the automatic part of the check could not run, so a person at Thisys reads the survey instead; the fixed rules found nothing in it." A person at Thisys looks at it, and you are emailed ("Your survey link is live") when it is approved. While it waits you can keep editing and copy the link, but its email invitations cannot be sent until it opens, and anyone who opens the link reads "This survey is being reviewed. Please try the link again later." Editing the wording does not lift the hold. To have new wording checked, choose Close collector on the link's Actions menu, then Reopen collector: a new version of the wording is checked again, and one that passes opens at once (a link the abuse watch held waits for a person instead). Wording that has been checked, or approved by staff, is not checked a second time; a later change to it is. See also the Security page.

The Collect tab's badge reads Can't open and the card says why, for example "This link can't open: it asks for passwords or PINs. Thisys never lets surveys collect passwords, PINs or card details." A link is stopped when the survey asks respondents for passwords, PINs or one-time codes, for card numbers or CVV, or for bank logins, in a question, an option or a message. A survey that is only about these, such as "How often do you change your passwords?", is meant to pass: the rules look for asking for a secret, not for mentioning one. So are a quiz's answer options that name a bad habit as a choice, such as "Share your PIN with a colleague", and a reassurance such as "We will never ask for your password"; an option or question that asks for it, such as "Type your password here", is still stopped. The AI read can also stop a survey it judges a clear imitation of a bank or government service collecting personal details. A stopped link goes to the Thisys review queue by itself, so you don't need to ask for a review, and a person can open it if the rule was wrong. To try again, take the request out of the wording, then press Open the link again on the link's card on the Collect tab (it is in the card's actions menu too): the new wording is checked and the link opens if it passes. If you think the rule got it wrong, contact us with the survey's name. Ask about the need, not for the keys to it.

Not approved means a person at Thisys looked at the link and rejected it. The Collect tab shows the reason in plain words, you are emailed ("Your survey link was not approved") with the same reason, and the link is closed. Change the wording the reason names, then reopen the link: the new wording is checked again. Shared again unchanged, it gets the same answer. If a survey has been removed, you are emailed ("Your survey has been removed") with the reason, and anyone who opens the link reads "This survey has been removed." Staff can remove a survey, one link or an account when a survey breaks the Terms of Service. If you think a decision is wrong, reply to the email, or contact us.

No person approves a survey before it goes live. Each new link is checked automatically first, as the Security page explains, and most open at once. Only a link the check holds goes to a person at Thisys, who reads the survey's wording to decide, usually within one business day, and never its responses. The check is not an approval: you remain responsible for your survey and the data it collects, as the Terms of Service say. It applies to every plan, runs again when you change the wording of a live survey, and is not a promise that no survey on the platform is ever misused, which is why every survey page has a Report this survey link, except on the demo's example surveys, which record nothing.

On any Thisys survey page, press Report this survey at the foot of the page, beside the privacy link. It is on the thank-you page too, and on white-label surveys; only the demo's example surveys, which record nothing leave it off. It opens a short form in a new tab with the survey already filled in. On a page read in one of the 18 languages with built-in respondent text, the link opens the form in that language (no (EN)); the form also follows the respondent's language menu and browser language. Reports reach staff with their categories in English; what the reporter typed stays in their words. Tick what is wrong (Asks for passwords or bank details; Scam or fake job offer; Harassment or bullying; Impersonation; Spam; Illegal content; Privacy concern; Other), say what happened if you want to, and add your name or email only if you would like a reply; you can report without them. If you only have the survey's address, use Report a survey in the footer of this site and paste the link when it asks. Thisys staff look at every report, and a report never removes a survey by itself: a person decides. The form has bot protection and limits how often one connection can report, so a repeat report about the same survey on the same day is thanked but not passed on. If you have already typed a password, card number or bank details into a survey you now think is a scam, contact your bank or the service concerned.

A report reaches the Thisys safety team at once and puts your survey in their review queue, but it does not close or hide anything by itself: your link keeps working until a person has looked. Staff may leave the survey as it is, reject it with a reason you read, or suspend the survey, one link or the account. If they act you are emailed the reason ("Your survey link was not approved" or "Your survey has been removed"). A reporter's name or email, if they gave one, is seen only by staff, never by you. A report is not a verdict: staff weigh it against what the survey actually says.

Add a question at the top of page 1 and set Question type to Descriptive Text (no answer), then write in Text to display. A line starting # is a heading and ## a smaller one; a line starting with a hyphen is a bullet and one starting 1. a numbered step (each needs a space after the mark); a line that is only [[Start]] is a button. The button goes to the next page, exactly as Next does, and never takes an address, so it cannot send anyone elsewhere. Its words are yours: [[Begin the questionnaire]] works, up to 40 characters. It shows only in display text, not on the last page, and the page's own Next button stays beside it. Headings and lists also work in help text and page descriptions; the button does not. Display text written before this was added whose lines start with "- " or "1. " now shows as a list.

Open the survey's Options tab and find Survey and page titles. With Show the survey description ticked, choose On every page or On the first page only. A new survey is set for you: the description shows on page 1 only when page 1 opens with display text (an introduction with a heading or a Start button, say), and on every page otherwise; picking either option fixes your choice. A survey made earlier keeps showing it on every page until you change it.

Leads by source is a card on a survey's Overview tab in Analyse. It counts the survey's completed responses by where each came from, read from the address the link was opened with: a Google Ads click first, then a Microsoft Ads click, then the UTM source and medium (shown as "linkedin / social"), and Direct when a response has none of them (a response keyed in by hand, imported or sent through the data feed without them is counted as that, not as Direct). Switch to Campaign to count by utm_campaign. There is nothing to switch on and no tracking code to add: put the tags on the link you use in each advertisement, email or post, and a web link that is not anonymous keeps them (an anonymous link keeps only the names you list in its Settings). The card appears once a completed response carries a source or a campaign, follows the saved filter you have applied, and counts each person once even when the survey's weighting is on. If the survey hides small groups, a source smaller than that group reads as hidden, and the next smallest with it so it cannot be worked out from the rest. It is on every plan; setting any question against the source or campaign in a cross-tab is included on the Pro plan and above, and Segments splits a score by source and by campaign too. To check it, open your link with ?utm_source=test on the end and submit a response.

Yes. The Lead Capture category in the template gallery has 7 forms: Client Intake and Assessment Questionnaire, Service Enquiry Form, Building and Trade Quote Request, Consultation Booking Request, Agency and IT Project Enquiry, New Patient Booking Enquiry and Legacy System Assessment. They ask what a bare contact form does not, such as what the person needs and how soon, before the first call. Pick one, replace the words in square brackets with your own (the Collect tab lists any you have left before a link opens), and share the link from your contact page or an advertisement: each response keeps its campaign tags and ad click, and Leads by source in Analyse counts them. Like every template, they are free to use and fully editable.

Open the survey in Analyse, go to its Responses tab and choose Inbox. Type in Search the conversations: message words, a name or address, or a response number such as #F7TTF7 (or the start of one after the #), and press Search. A message matches when it holds every word you typed, in any order, and conversations with your words together as typed come first. Each row shows the matching message with your words marked and how many messages in that conversation match, and a long list is paged 25 at a time. Act ▸ Follow-ups has the same search across your surveys.

In the question editor for a grid (Matrix, multi-tick or drop-down), or for Multiple or Numerical textboxes, set Fewest rows to answer (Fewest boxes to fill in for textboxes) and, if you want, Most rows to answer. Leave the fewest blank and a required grid still needs every row. Respondents read the rule before they start, for example "Answer at least 2 of the rows.", and the server enforces it, so it cannot be bypassed. The number cannot be more than the grid has. On Multiple textboxes, Every box accepts sets one rule, a date for instance, for all the boxes, and date boxes get a date picker. To show a grid's rows in a different order for each respondent, tick Randomise row order.

On a choice question that offers an Other box, or any question with a comment box, a rule section appears in the question editor titled The “Other” box accepts (or The comment box accepts). Choose email, whole number, decimal, date, URL, phone or a pattern of your own, and optionally your own Message when those words don't pass (it can be translated on the Languages tab, as an answer rule's message can). It is checked only when something is typed there. On a Date question, set Earliest date and Latest date: each can be a set date, Today (so not in the past, or not in the future), or a number of days before or after today. The respondent's picker offers only those days, and the server refuses any other. Today is the respondent's own date where they are; responses you key in or import were answered on another day, so only set dates are checked on those. The same choices appear when a text answer accepts only a date.

Open the survey's Options tab and find Spanish buttons and messages. Under Address respondents as, choose tú (informal). The respondent page's own buttons, hints and messages in Spanish then use tú instead of the formal usted, to match how your questions speak. Fill with AI on the Languages tab follows the same choice. A new survey starts on usted, and the setting does nothing to a survey that is not in Spanish.

Both. Every email Thisys sends (invitations, reminders, account, plan and billing notices, alerts and digests) is a designed email, with a clear headline, one button and the detail in small print, and the full plain-text version is always sent beside it, so a mail app that shows only plain text, or a screen reader, gets the whole message. A survey invitation carries your own words and a Take the survey button, with no Thisys marketing.

Yes, roughly. Every link that is not anonymous records each respondent's country, and their region and city where known, worked out from their IP address, and shows it in the Individual view, in exports and in Responses by country on the survey's Overview tab in Analyse. To stop it on a link, untick Record respondents' location and IP address in the link's Settings on the Collect tab. It is approximate: a phone network or a work VPN can place someone in another city. The IP address is removed 90 days after the response was started; the location stays with the response. Responses from before location recording began have no location, and keep their IP address.

Open AI build survey and choose Lead form above the box. Describe your business and the leads you want: what you offer, who it is for, what you need to know before the first call and how fast you reply, typed or spoken. Press Build my lead form. The quote under the button is the most it can cost, and you are charged only when the draft arrives, never more than that. You see the draft before anything is saved, in four parts: the landing page (page 1, display text with a Start button), the questions (ending with a contact block and a required "May we contact you about this enquiry?"), the thank-you message and a follow-up email draft. A lead form is never anonymous. The AI is told to use only facts from your brief and to put anything missing in square brackets, such as [your phone number]; a To check box numbers every sentence with a number, price, reply time, claim word (such as guaranteed or award-winning) or promised result (such as lower bills or from day one) it could not find in your brief, and any other sentence that says something your brief did not (such as licensed and insured), and those notes come with the survey into the editor; still read each line. Create lead form + web link saves the survey as a lead form, keeps the follow-up draft on the survey (it is never sent by itself) and opens a web link with the thank-you message and "Completed responses" alerts to you every minute, but no link opens while anything in square brackets is left: the survey opens on the Build tab with what to fill in, and you open the link on the Collect tab afterwards. Create without a link saves the survey only. The safety check runs when the link opens, as for every link. It is on every plan and spends AI credits.

Open Act ▸ Follow-ups and choose Leads (each survey's Follow-ups has the same switch). A lead is a completed response, not a test, to a survey listed as a lead form: AI lead forms and Lead Capture templates start as one, and any survey can be switched on from its own Follow-ups page with "List every completed response as a lead". The list shows the newest first, 50 at a time, with chips for All, New, Open, In progress, Overdue, Won and Lost or not a fit, filters for whose it is (Anyone's, Mine, Nobody's yet) and where it came from, and a search across names, emails, companies, notes, messages and response numbers. Open a lead to see what they told you, then set Where it stands (New, Open, In progress or Resolved), Who has it and Due; picking a status on a New lead that nobody has gives it to you. When it is Resolved, Outcome records how it ended: Won, Lost and Not a fit, or nothing said. Add a note keeps each one (up to 1,000 characters) with who wrote it and when, newest first, and only your team sees notes. Message · use the draft opens your follow-up email draft, subject and text, with their first name and business filled in, for you to edit and send. A team Viewer can read a lead but not change it. The response exports' follow-up columns include the outcome and the newest note. It is on every plan.

Not yet. Acknowledgement emails are coming soon. They are built and switched off for every account while we finish the wording. Your leads still see the thank-you message on screen. The section is on the survey's Collect tab, in the web link's Settings under Response alerts, and says so until they are switched on. When they are, on Pro and above, a web link that is not anonymous can send each person who finishes one email with fixed words, saying their answers arrived and the reply time you pick, with nothing they typed in it and an unsubscribe link. Until then nothing is emailed to a lead automatically: write to them yourself from their lead in Act ▸ Follow-ups, where Message opens a box (filled from your follow-up draft when the survey has one) for you to edit and send.

Open the survey in Analyse, go to its Export & download tab and find Ad conversions (Pro and above). Set the Conversion name exactly as the conversion action is named in Google Ads, or the offline conversion goal in Microsoft Advertising, choose Which leads (every completed response with a click ID, or only the leads you resolved as Won), and add a value and currency if you want them. Then press Download for Google Ads or Download for Microsoft Advertising. Each file lists, once per click, the click ID the link kept and when the response was completed, in UTC with the line that tells the platform so, from the last 90 days. Test responses are left out, and a click ID that is not valid is left out and counted. How to import on the card gives each platform's steps: auto-tagging must be on, Google wants the conversion action 4 to 6 hours before the first upload and Microsoft 2 hours. Click IDs are kept only on a web link that is not anonymous, on every plan, so the file includes them as soon as you upgrade. Each download is recorded in the Activity log. Upload one file as a test before you rely on it.

On the Pro plan and above, a web link can have an address people can read, such as thisysloop.com/go/acme-plumbing/book-a-quote. Open the survey's Collect tab, press Settings on the web link, and type a link name under Friendly address: it is checked as you type, and Save address turns on once the name is free. The first part is your account name, chosen once in My Account › Branding (the Collect tab offers it the first time). Copy link, Open link, the QR code, the share buttons and the language links then use the friendly address; the standard link keeps working, and the embed code and email invitations keep their own links. Use lower-case letters, numbers and single hyphens; names of banks, government services and well-known brands, and sign-in or payment words, are refused.

Friendly addresses are on the Pro plan and above, and only for established accounts, because a readable thisysloop.com address is what a phishing page would want: the account must be 30 days old with a confirmed email, have had no survey rejected or removed in the last 90 days, and have had one of its own links live for 14 days. The Collect tab names the date they open for you. On a team survey the address starts with the team owner's account name, so the owner chooses it in My Account › Branding first.

Nothing already shared breaks. A renamed link's earlier address forwards to the new one, with any campaign values on it kept, for as long as the link exists; press Stop forwarding under Earlier addresses to free the name. Removing a friendly address leaves it forwarding to the standard link until you stop it. Your account name changes at most once every 30 days, every address moves to the new name, and the old name keeps forwarding and is never given to anyone else (up to 5 earlier names). If your plan stops including friendly addresses, they keep working through the grace period, then forward to the standard link until you choose Pro again.

Yes. The Owner opens Roles & permissions and switches on Members' links wait for approval under Approval before a link opens, then confirms. From then on, a Member's new link, and any link they reopen, is made closed and waits; anyone who opens it reads “This survey is being reviewed. Please try the link again later.” (in the respondent's language where Thisys has built-in respondent text: the language they picked, the link's ?lang=, or their browser's). The Owner and the Admins who can see the survey get a notice (and an email, unless they have switched notification emails off), and decide on Approvals or on the link's card on the survey's Collect tab: Approve and open opens it the normal way, after Thisys's safety check; Decline needs a reason, which the Member reads. Owners and Admins open links themselves as before, and links already open stay open. Switching it off withdraws whatever is waiting (nothing is approved) and tells each Member. The API feed, keyed-in responses and imports are not affected.

Your link is made and stays closed until the Owner or an Admin approves it; you can copy it, print its QR code and change its settings meanwhile, and an email invitation can be written, previewed and tested but not sent. The link's card on the Collect tab reads Waiting for approval and names who has been told; Cancel request takes it back. When they decide you get a notice and an email: approved means the link is open (or opens at its scheduled time); not approved comes with their reason, and Ask again on the card asks once you have changed what was needed. Your requests and their answers are listed on Approvals.

Yes. The example report is a real report Thisys's AI wrote from one of the live demo's surveys, on a public page with nothing to sign in to: the verdict, the findings that matter, recommended actions and the open-text themes, read-only and masked as any shared report is. Signed out, you can open the same survey in the live demo from that page and see the Report tab it came from.

Yes, on every plan. On the survey's Options tab, find Thank-you page and tick what you want; each is off until you switch it on, and a link can have its own choice under Options for. Show respondents a copy of their own answers lists only the answers that person just gave, on their screen — never on an anonymous link or in kiosk mode, never correct answers, and with contact details, phone numbers, email addresses and card numbers partly hidden. Add a next-step button takes your own words and a full https:// address, which opens in a new tab. Show buttons to share the survey link offers Copy link, LinkedIn, X, Facebook, WhatsApp and email on web links; they share the link only, never anyone's answers. Preview shows all of them.

The thank-you page has a Close button, on for every survey unless you untick Show a Close button on the Options tab under Thank-you page. Browsers only let a page close a tab that a page opened, so where the tab stays open the button is replaced by "Thanks. You can close this tab now." — it never sends anyone to another site. In kiosk mode Close clears the form for the next person. On a survey embedded in your site, Close sends the message thisys:close to your page; the pop-up embed closes itself on it, and an inline frame can listen for it with a message listener.

Thisys also runs an abuse watch in the background, on every plan. Every 15 minutes it looks at live surveys again: wording that changed since its last check gets the same safety check as a new link, and the wording is read for patterns phishing and spam surveys use, such as a disguised request for a password, a mailbox or IT help desk notice that collects sign-in details, free game currency, or a prize that asks for a fee or bank details. When it finds a likely one, it can hold the survey's links as a new link is held: the Collect tab reads Pending review, anyone who opens the link reads "This survey is being reviewed. Please try the link again later." and a person at Thisys decides. You are emailed ("Your survey link is live") when it is approved. A link held this way waits for that decision: changing the wording, or closing and reopening the link, does not lift it. To decide whether to hold a survey, the watch reads its wording only.

Thisys staff can block a network (IP) address that was used for spam or abuse, for 90 days at a time. From a blocked address nobody can sign up, create or copy a survey, make a survey link live or send a response; a respondent reads "Sorry, this response can't be accepted from the network you're using right now." Addresses are blocked by a person, never automatically. If you share a network (an office, a school, a phone carrier) and think this is a mistake, contact us and say what you were doing and when.

When you enter your two-factor code, tick Remember this device. That browser is then not asked for the code again for 30 days from its last use (7 days for an administrator account), so a browser you use every week stays remembered; your password is still asked for as usual. Don't tick it on a shared or public computer. Your Login & security tab lists your Remembered devices, with when each was added, last used and expires, and Forget or Forget all devices. Changing or resetting your password, turning two-factor off or setting it up again, or signing in with a recovery code forgets every device at once.

No. Searches ignore accents, so cafe finds Café and jose finds José: in Contacts, Find a contact and the Sent search in Messages, Follow-ups and Leads, the Inbox, Find a response, the survey search in Analyse, the recipient search on the Collect tab and the answer search on a survey's Summary. In Assess, a typed answer key ignores accents only when its Ignore accents box is ticked (it is ticked for a new key).

Under the findings, every Decision Report shows a Confidence grade and the evidence pointing the other way. Confidence is graded from the number of complete responses: Low below 30, Moderate below 100, Good below 385 and High from 385, with the 95% margin a percentage of the whole group can be out by. Evidence pointing the other way lists every finding about the answers whose direction is the opposite of the lead finding (completion, response quality and the best- or worst-rated question are not counted), so a mixed result is plain to see. When most responses were flagged by the quality checks, the Confidence box says so. Both are worked out from the answers with no AI, and both appear on a shared report too.

Use GET /api/v1/surveys/{id}/responses/table with an API key: it returns every completed response as one CSV table, with the same columns as the CSV download on Analyse's Responses tab, so Power BI or Excel's Power Query can load it and refresh it on a schedule. The query to paste and the steps are in the Developer reference. Keep the key out of shared files, and make one key per dashboard so you can revoke it on its own.

A direct Salesforce and HubSpot connection is built into Act › Integrations, and the page says whether it is switched on: until it is, each card there reads Coming soon. When it is, you sign in to the CRM once there, tick the surveys to send and pick the question that holds the respondent's email (the list offers only questions that accept an email address). Each completed response then becomes or updates a HubSpot contact or a Salesforce lead. Only identified respondents are sent: an anonymous link, a test response or a response with no email sends nothing. While it is off, a signed JSON webhook or the REST API connects to either CRM through Zapier, Make or your own code.

On a survey's Build tab press ✨ Edit with AI and say what to add or change, such as "Add three questions about pricing", "Skip Q5 if Q2 is No" or "Make Q1 optional". Press Propose changes: the AI lists each change as a New question, a Change (before and after) or Skip logic. Nothing changes until you apply it: press Apply to make every change listed, or Discard. It can add multiple choice, checkbox, dropdown, rating scale and open-text questions, reword a question, make it required or optional, add options, and show or hide a question by an earlier answer. It does not delete questions or pages, change a question's type or add page jumps; do those by hand. The price shows under the box before you ask, you are charged when the proposal arrives and never more than that price, a proposal with nothing in it (a request that is not a change to this survey) is not charged, and Applying costs nothing more. If the survey already has responses, tick the box first: people who have already answered will not see the changes. Anyone who can edit the survey can use it.

Survey check, above the questions on a survey's Build tab, scores the survey out of 100 and lists what to fix, worked out from fixed survey-method rules with no AI and no credits; nothing is saved. It is closed by default, with the score, the count to fix and to review, and about how many minutes the survey takes on its line; click it to see each item and its suggestion. A Fix (leading wording, a scale whose ends are numbers rather than words, an option listed twice, a personal question with no Prefer not to say or one that is required, a required question not everyone can answer) takes 8 points. A Review takes 3 points and can be right as it is: a question that may ask two things, a scale under 3 or over 7 points, mixed scales on one page, fewer than 2 or more than 12 options, no Other or None on a list, a grid over 10 rows, a survey over 10 minutes, most questions required, or no open question. It shows once a survey has a question, on every plan.

When you build with AI build survey, fill What decision will this survey help you make? (optional), such as "Should we launch product A or product B to small businesses?": the draft is designed to settle it, and it is kept on the survey. On any survey's Build tab, press + Add the decision it informs under the description, type it (up to 300 characters) and click away to save it. Respondents never see it. The Decision Report's verdict says which way the evidence points on it, or what it cannot settle, and Ask your data reads it too. Clear the box to remove it.

Once a Decision Report is approved (press Approve & share, then Create share link; sharing needs the Pro plan and above), a Decision and outcome card appears under it. Answer What did you decide? (up to 500 characters) and press Save; What happened? then appears, for when you know (up to 1,000 characters), and the date you record it is shown beside it. It is kept on that approved report in your own words, never sent to the AI, and not shown on the report's share link. Only people who can edit the survey can change it; anyone else who can open the report sees what was saved.

In the question editor of a Matrix / Grid question (one or multiple answers per row), tick Add a “Not applicable” column: a last Not applicable column is added after your own, and unticking the box takes it away again. Averages, percentages and scores leave that column out, as they do any column such as Not observed or Don't know, so a respondent who cannot answer a row does not pull its score down. A grid that already ends in such a column shows the box ticked.

Yes, if you choose. On Answer key & scoring in Assess, tick Show points and the pass mark to candidates on the Exam settings card and press Save exam settings. Before they start, candidates read the pass mark, how many questions are scored and the points in all, and each scored question shows the points it is worth; a question that takes marks off for a wrong answer says so beside its points. Where a question bank, a skip rule or a page shown to only some people changes the questions someone meets, the count and the total are left out rather than overstated. It is off until you tick it.

Every email you write to someone else is read by the same safety rules as a survey link: an invitation, a reminder, a Messages send, a test send, a follow-up to a respondent (by email or on their private page), a team approval note and an automation's note. A request for passwords, PINs, card numbers or bank logins, in the wordings the safety check knows, is refused and nothing is sent, for example "This message can't be sent: it asks for passwords or PINs. Thisys never lets anyone ask for passwords, PINs or card details. Change the subject or message and send again." Something the rules list for a person to look at, such as a link to a site that is not on Thisys's allowed list, a request for an ID number (a TFN, Medicare, passport, licence or social security number), or a prize or reward that asks for a fee to claim it, holds an invitation, a reminder, a message or a follow-up until the Thisys team has reviewed it, and the page says why: "Its subject or message links to a site that is not on Thisys’s allowed list, so it is held until the Thisys team has reviewed it". Nothing held goes until staff release it. A held invitation's card, and a held message's row in Messages ▸ Sent, offer Withdraw this send, so you can change the words and send again. A held follow-up message is marked on its Follow-ups row and in the survey Inbox (1 message held for review); in the response's conversation, Withdraw this message takes it back before the Thisys team releases it: nobody is written to, and its words go back in the box to change. A line saying you will never ask for a password is sent as written.

Open Segments & cross-tab, pick the survey and press Find them under Find relationships between questions (Pro plan and above). Thisys tests each pair of single-answer questions with a chi-square test and lists the ones that genuinely move together under Relationships found, each in a plain sentence with its strength; Show the statistics adds chi-square, the adjusted p and Cramér's V. It corrects for the number of pairs tested, combines rare answers where a table is too sparse, leaves out a pair fewer than 30 people answered both of, and says which pairs it could not test. No AI is used, so it costs no credits; when nothing is listed, the answers to one question don't tell you the answers to another.

Yes, per link and off until you tick it. On the survey's Collect tab, tick Ask AI follow-up questions on written answers in the link's settings. After someone writes an answer to a free-text question, AI may ask them up to two short follow-up questions about what they said, to get the reason or an example. Answering is optional, each one is marked as asked by AI, it never asks who they are or how to reach them, and an answer flagged for distress, threats or abuse is never followed up. It works only while Allow AI analysis of responses is ticked under Privacy & data retention, on surveys written in English; each follow-up uses a little of your AI credits and none is asked once they run out, and the respondent is never charged. Follow-ups and their answers show under the answer in the Individual view and the export.

On the checkout page, when you buy a monthly Pro or Business plan from the Pricing page or your account's Plans tab: it has a field for a code, and Stripe checks it there. A yearly checkout, where the Pricing page offers one, takes no code, and a move between paid plans has no checkout, so a code cannot be used on either. A code issued to you alone works on your account only, and once. An offer open to everyone is on the Pricing page while it runs.

Thisys is made by Thisys Technologies Pty Ltd (ABN 23 701 527 040, ACN 701 527 040), with its office at Suite 1208/530 Little Collins Street, Melbourne, VIC 3000. About us has the story and the addresses for legal and privacy matters, and Contact us reaches the team.