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Pricing questions

Is the free plan really free?

Yes — free forever, no card required. Free includes unlimited surveys, all nineteen question types, skip logic and AI on every page, with 1,000 answers a month and 10 AI credits a month (40 in your first 30 days) included.

What counts as an “answer”?

One answered question on a completed or imported response. Metering the answer rather than the response is fairer — a two-question poll and a forty-question survey shouldn't cost the same. Allowances reset each month, and there's a grace band with warning emails before collection pauses.

What are AI credits?

Every AI run — drafting, theming, reports, ask-your-data, scanning — is metered in credits from what its AI model calls cost: one credit for each US cent of AI model use, at least one a run. Credits you buy as a top-up cost 3.0 US cents a credit in the smallest top-up and about 2.2 in the largest. A Decision Report shows its price before you build it; a survey's first report builds itself at 30 responses once you allow AI analysis (untick "Build the first report for me" on the Collect tab to stop that); and a run your balance can't cover is refused before it starts. Each plan includes a monthly allowance, and you can buy an AI-credit top-up, or an answer top-up, from the Billing & credits tab of your account at any time.

Which plans get the AI page and the actions API?

The AI page is on every plan, Free included: type or say what you need, then choose Do it for me or Show me how, which is free. Do it for me shows a maximum spend before anything runs, 6 credits for a change or a question, 8 for a new survey and 10 for a plan of several steps on Claude Haiku (a dearer model raises it, and the button always says the figure), and you are charged what the AI used, up to that and never more. Free includes 10 AI credits a month (40 in your first 30 days), Pro 400 and Business 2,000, and Enterprise is agreed with you. A change you apply adds its own small fee, shown on its card first. A question back from the AI is always free, and a job that uses a paid feature, such as a quota or a saved contact list, needs the plan that includes it, as it does on the screens; the AI page says so before it asks you anything. The actions API lets your own software or an outside AI tool use the same actions with an API key, on Business and Enterprise: a change is made only when your software applies it, each call is charged in AI credits (listing the actions is free), and every answer says what it charged.

How does billing work?

Paid plans are billed monthly through Stripe and can be cancelled any time from your account. Cancelling a monthly plan stops its next renewal; the month already paid is not refunded (see the Terms of Service). Prices are in USD; customers in Australia are billed in Australian dollars, and the A$ price and GST are shown before you pay. Card details never touch our servers.

Can my team use it together?

Yes, on Business: a team workspace of up to 10 members, you included, with Owner, Admin, Member and Viewer roles. Members keep their own plan and joining a team costs nothing; a team survey's paid features and its answers count against the owner's plan while the person who created it is on the team. A member also gets an address book of their own (contacts and lists) and Messages through the owner's plan, for the team's email invitations. More seats than 10 are an Enterprise conversation.

Is there a referral programme?

Yes, and it is free to join on any plan, from the Referral tab of your account. You earn 20% of each subscription payment your referrals make on Pro or Business (5% on Enterprise) for 12 months from their first payment. Each commission is held 60 days, then can be withdrawn once your balance reaches US$20. One-off top-ups earn nothing. The referral terms in our Terms of Service are the binding version.

Can my survey link use my name instead of a code?

Yes, on Pro and up: a web link can have an address such as uat.thisysloop.com/go/your-name/your-survey, and Copy link, the QR code and the share buttons use it. It opens for accounts at least 30 days old once one of their links has been live for 14 days, and the standard link keeps working too.

Can I change plans later?

Yes. Start on Free and upgrade when you need more; nothing is locked to a plan. Move between paid plans from the Plans tab of your account whenever it suits; to move to Free, cancel the subscription under Manage billing on the Billing & credits tab (a monthly plan keeps its paid features until the end of the month paid for). A plan Thisys set up for you, with no online subscription, is changed by contacting us.

What's included in Enterprise?

Enterprise is custom-priced and sold by conversation: your own domain and dedicated infrastructure, every capability unlocked, your own admin panel with full administrative control of your instance, and dedicated support. We host and manage the platform itself — if you need to run it on your own servers, ask about BYOC / self-hosting.