How can we help?

Sign up for a free account, then from My Surveys choose a template or start from a blank survey and add questions in the builder. Every change saves as you go. When it's ready, open the Collect tab to create a link you can share.

Yes. Describe what you want to learn in plain English and Thisys drafts a complete survey — often after a short clarifying round for a sharper result. You review and edit everything before it goes live; the draft is a starting point, not the final word. On the AI page it happens on one page: say what you need, press Apply on the card and the survey is drafted and saved there, then Get the link gives you its address and QR codes.

Yes — Chat, in the top bar of every page once you have an account (Ctrl+K from anywhere, and a floating button on phones). Ask how to build a survey, read results, manage billing or anything else about Thisys, and it answers with the exact page as a button rather than directions to hunt through. It's free and never charged to your AI credits.

Open the survey, then its Languages tab. Type the language's NAME — "Tamil", "Spanish" — and pick it from the list: Thisys fills in the language code and the reading direction for you. Then either type the wording yourself or press "Fill with AI" for a complete first draft to review. A long survey is filled in short parts from that one press; if any lines are left, it says how many, and pressing Fill with AI again does the rest and keeps what is drafted. The AI is asked to address respondents in the same register as the survey page's own buttons and messages in that language (in Spanish, the formal "usted") — check it as you review. Respondents choose their language from a menu at the top of the survey card, and anything you leave untranslated falls back to the original text. Multi-language is included on the Pro plan and above.

There is no app to download from the App Store or Google Play. Thisys runs in the web browser on phones and tablets as well as computers, so you can build surveys, share links and read results there, and respondents answer in their own browser on any device, with no app to install. You can still install Thisys as an app from your browser, so it opens in its own window with the Thisys icon: in Chrome or Edge on a computer or an Android phone, use the install icon in the address bar or Install in the browser menu; on an iPhone or iPad, open Thisys in Safari, tap Share, then Add to Home Screen. On Android and computers, a long press or right-click on the icon goes straight to Build a survey with AI, My surveys or Analyse & reports. The installed app is the same Thisys: it keeps nothing on the device, so it needs an internet connection.

A new account gets up to three short getting-started emails in its first week, about day 0, 2 and 7. Each names the next step for where your account is — build a first survey, share it, or read its Decision Report — and a step you have already done is skipped. Every email ends with a one-click link that stops the rest. They are separate from product-update email, which stays off until you tick Product updates & tips on your account's Notifications tab, and from the sign-in, billing and security notices we always send.

Open Sign up, type your email address and press Continue with email. That is the only thing the form asks for: you choose your password afterwards. We email you an “Activate your Thisys account” link that is valid for 7 days and works once. Open it, type a password of at least 8 characters twice and press Set password and continue, and you are signed in straight away. Throwaway email domains are refused, so use an address you keep.

Check your spam folder first. Then go back to Sign up, enter the same email address and press Continue with email again: that sends a fresh link and switches the old one off, so there is no separate resend page. (Choosing Forgot password? on the sign-in page for an account that was never activated sends a fresh activation link too.) The “Check your email” screen also has a send it again link that returns you to the form with your address filled in. If the page says “This account is already active”, the link has already been used, so sign in as usual.

Yes. Press Try the demo in the site header (or on the Pricing page, or Open the live demo at thisysloop.com/demo, the address to send someone) and you go straight into a shared demo account, with finished sample surveys, Decision Reports, charts and Protect findings built on realistic sample responses, and nothing to fill in. It is read-only, so nothing you change there is saved, and it is the same account for every visitor, so do not put anything private in it. When you want your own space, press Create your own account in the demo banner or sign up. If you are already signed in, Try the demo is in the avatar menu, and it asks first because opening it signs you out of your own account in every tab.

The demo is one account that many visitors explore at once, so it is read-only: you can open everything, but changes are not saved, and that includes settings such as your theme. The sample surveys, responses and reports are examples, not real respondents. To build and save your own surveys, press Create your own account in the demo banner, or sign out of the demo and sign up.

From the left: the Thisys mark takes you back to the AI page, then the pillar links (on a phone they move to the bottom tab bar). On the right, on the Free and Pro plans, the Upgrade button opens your account's Plans tab with the next plan marked (in the account menu on a phone). Then the cloud icon is the AI model picker, the folder is the Project selector (once you have a project), the wallet shows your balance, the theme button changes the look, Chat opens the help assistant, the bell holds your notifications, and your avatar opens the account menu. Hover over an icon to see its name. A missing icon usually means the feature is not active on your account yet.

They are the main areas of Thisys, in the top bar. AI is the front door where you describe what you need. Ask is where you design surveys and collect answers (Surveys, Contacts, Files, Themes, Import). Analyse is where you read what came back. Assess scores answers against a key, such as quizzes and exams. Act turns findings into alerts, automations and follow-ups. Protect finds personal data and handles consent and retention. A Team pillar shows on Business and for anyone who has joined a team.

On a computer, the left menu lists the pages of the pillar you are in, and the page you are on is highlighted. Press Collapse menu at the top of it to shrink it to icons for more room, and Expand menu to widen it again; Thisys remembers your choice on that device. With a survey open, its sections (Build, Logic, Collect, Options and the rest) sit under Surveys, and the Back button at the foot names where it returns to. On a phone the same pages sit in a row above the pillar tabs at the bottom.

Open your account's Projects tab, press + New project, give it a Project name and describe the goal, then press Save & set active (or Save to keep it for later). Once you have a project, a Project selector appears in the top bar: choose a project, All projects or No project and every survey list narrows to match. Projects are free on every plan; having the AI use your active project's goal to steer drafts, reports and questions needs Pro or above.

It only appears once you have at least one project, so the bar stays uncluttered until then. Create one on your account's Projects tab and the selector shows up straight away. Manage projects… at the bottom of the selector takes you back to that tab to create, rename or archive them.

Press the cloud icon in the top bar and pick Claude Haiku (fastest, lowest credits), Claude Sonnet (balanced) or Claude Opus (most capable, highest credits). Each shows a typical cost in AI credits, the choice applies at once and follows you across devices, and a line under the list says which AI actions it governs. A faster model costs fewer credits, so switching down stretches your balance. Free accounts are offered Haiku and Sonnet; Claude Opus is on paid plans. The same choice can be made on your account's Appearance tab.

The cloud icon only shows when there is a real choice to make, meaning two or more models are available. If this site has no AI provider connected, the built-in generator runs instead, nothing is charged for it, and there is no picker. Once more than one model is available it returns by itself.

Press it to open the Balance panel: AI credits left (this month's allowance plus any purchased credits, with the date the allowance resets) and Answers left (this month's answer allowance plus purchased answers). Buy more & manage billing opens your Billing & credits page, and See AI usage shows where your credits went. An amber dot on the icon means collection has stopped or you are out of answers or AI credits.

It is an early warning shown across the top of the page: “You're running low on answers for this period”, “You're past your monthly answer allowance and into the grace band”, “You're out of answers — response collection has stopped” or “You're out of AI credits for this period”. Press Buy more to top up, or the × to dismiss it for now. Monthly allowances reset on the 1st; anything you have bought never expires and is only used after the allowance runs out.

A new Free account gets 40 AI credits as a welcome allowance for its first 30 days, then 10 a month. The wallet panel and your account's Billing & credits page both say when the welcome allowance ends. Paid plans include more each month (400 on Pro, 2,000 on Business), and credits you buy never expire.

Open the wallet icon in the top bar and press See AI usage, or go to AI usage & credits. It shows four tiles (AI credits left, spent this period, answers left and answers used) and a list of your last 25 AI actions, each with what it was, which model ran it, when, and the credits charged. For every purchase and swap, with a CSV download, use the ledger on your account's Billing & credits page.

Two kinds of item, newest first, with a badge for the unread count. Notices about your account: a respondent replied to a follow-up, a webhook keeps failing or switched itself off, an alert digest or an automation's alert email could not be sent, or pictures copied into your files took you over your storage limit. And announcements from the Thisys team, which unfold in place when you click them. Clicking a notice opens the page it is about and marks it read; Mark all read clears the badge.

My Account opens your account settings, Chat opens the help assistant, and Give feedback opens the feedback survey in a new tab, so the page you are on stays as it is. On a phone and at normal text size, Credits and billing, Appearance and AI model, and Projects sit in the top bar as icons; with large text, or on a very narrow screen (under about 320 pixels), the bar has no room for them and the menu carries them instead. On the Free and Pro plans (and not in a team, whose owner's plan already covers its surveys), Upgrade (Upgrade to Pro on Free, Upgrade to Business on Pro) opens your account's Plans tab with that plan marked; it is in the menu on a phone and wherever the bar is short of room, and in the bar itself otherwise. Try the demo is there too, where a demo exists, and it asks first because it signs you out of your own account. Admin appears only for administrators. In the workspace, below those are the site links (Features, Use Cases, Templates, Pricing, Help); on a site page such as Features or Pricing the menu holds your account items and Help only, because the site's own menu already carries the rest. On a phone the menu opens as a sheet over a dimmed page: tap the dimmed area to close it. Sign out at the foot ends your session on the server as well as in the browser.

Press Ctrl+K (⌘+K on a Mac) from anywhere, or choose Chat in the top bar or avatar menu: all of them open the same conversation. On a phone, a floating Chat button in the corner opens it, and the × on that button hides it until you open Chat from the avatar menu. Enter sends your message and Shift+Enter starts a new line. Closing the panel keeps the conversation, and answers can include buttons that take you straight to the page they name.

Unless you were following a link to a particular page, you land on the AI page, one page for the whole job. It opens with a greeting and “what do you need today?”, your AI credit balance beside it, a big box and six tiles to tap, such as New survey and See results. Once you have some history, Pick up where you left off shows the surveys you touched last, each with its next step, and Asked before lists your earlier requests, kept in this browser, to use again. Pick what a request is about in the Project, Survey and Link boxes (or leave them on All projects and All surveys), then type or say what you need in the box and press Send. Once a job starts the heading becomes “What would you like to do?”, the box sits under the conversation, and Back and New conversation are above it. Each request is offered two ways: Do it for me, paid in AI credits for what the AI used, with its maximum spend on the button and never more, or Show me how, free, with the steps and a button to the right screen. Turn on Always do it for me under the box and a request runs straight away, without showing the price first, and still never costs more than its maximum spend. Click the Thisys mark in the top bar at any time to come back to it.

Anything you want done in Thisys, in plain words, up to 2,000 characters a message: build a survey, change a question or a link's settings, find your results, a download or a share link, or ask about your own surveys, responses, quizzes, credits and leads. A change comes back as a card and is made only when you press Apply: a change people answering a survey will see asks you to tick a box first, and a delete asks you to type the name of what goes. A job of several steps comes as one plan, priced and applied once. A new survey is built right there: press Apply and it is drafted and saved on the page, then open it or press Get the link for its address, with Copy, the QR codes and Collect on the same card (a lead form still opens the AI builder). When the AI needs to know something it asks, and a question back is always free, even when it quotes a figure from your account; an answer that ends with an offer such as "Want me to ...?" is still charged. A request is also free when the AI refuses, only tells you which screen to use without a link to it, or cannot finish (it then says it couldn't finish this request and nothing has been changed), and a card that spends AI credits itself shows the most it can cost: you are never charged more. Replies come in your language. Ask for a figure and it is read from your survey; ask “what should we do” on a Decision Report and you get its Recommended actions and next steps. Reminders go a number of days after each invitation, never on a weekday or at a time, and 20 test responses are 20 steps at 2 credits each. The clip attaches up to 5 pictures or files with a message, such as a photo of a paper form or a contacts sheet. Where your browser supports speech, the microphone records what you say: read the words it puts in the box and press Send when they are right. Payments, plan changes and passwords stay yours to do; Show me how gives you the steps. It has written steps for the everyday jobs of building, sharing and reading results, and Do it for me is offered again after every answer, in case you would rather hand it over. Every request is kept in Your AI log, under the box.

The AI page is your home. The fuller dashboard, headed “What would you like Thisys to do today?”, with the describe-and-build box, one-click suggestions, your recent activity and summary panels, has an address of its own: open the full workspace, and bookmark it if you use it often. Press ✦ Back to the AI home there to return to the AI page. To build a survey by hand, open My Surveys and press Create Survey.

Open AI build survey, type your brief (up to 8,000 characters) and use the line under the box: Questions (Auto, or 1 to 100), Pages (Auto, or 1 to 10), Skip logic (Auto, Yes or No) and Web link (Yes or No). Auto lets your brief decide, and a brief that asks for a conditional question still gets skip logic. Web link creates the shareable link in the same step. Press Build it, then review the draft before you share anything. The price shows beside the button, as “Up to N AI credits”. A very large draft can take a few minutes, and a long brief shows a higher maximum: you are charged only for what the AI used.

It runs a short question-and-answer round before the draft, which usually gives a sharper survey for one extra AI step. Each question comes with a suggested answer already filled in, so you only change what matters. Press Build with these answers to draft from them, or Skip — just build it to draft with sensible defaults. You always see a preview of every page and question before anything is saved.

Read it before you share it, because the survey goes out in your name and AI drafts can misjudge a scale or word a question awkwardly. On the preview, edit the Survey name if you like, then choose Create survey + web link (saves it and opens its Collect tab with the link), Create this survey (saves it and opens the editor) or Start over. A quiz draft marks the correct options with a ✓ that respondents never see. Whatever the AI was not sure of stays listed on the Build tab under What the AI wasn't sure of, in that browser tab, until you press Done checking. Everything stays fully editable in the survey editor.

When a build from the describe-and-build box of the full workspace includes a web link, it shows a panel with your share link and a Copy link button. Fine-tune in the editor opens the survey, and Watch responses arrive opens its responses. If you keep contact lists (Business plan and above), choose one under “Or send it to a contact list in Thisys”, press Send invitations…, edit the subject and message, tick the box confirming everyone agreed to receive email from you, and press the final Yes — email button, which names how many contacts it will email. Nothing is emailed before that. On the AI page, press Get the link on the card that built the survey: it makes the web link and shows the address with Copy, the QR codes and Collect on the same card.

Open Manual entry from the AI pillar (or press Key in responses in the full workspace, pick the survey from Your surveys and press Enter responses → to type the answers in one response at a time. They count as real responses in Analyse. Manual data entry is included on the Business plan and above; on other plans your surveys are listed but the entry form needs the upgrade, except a team survey running on a plan that includes it. Press Build a survey first if you do not have the survey yet.

No. Without an account you can read the Pricing, Features, Security and Guides pages, browse and preview every template, see all nineteen question types on Question types as a respondent sees them, and read the use cases, each with a ready-made blueprint and prompt. Use this template on a template page is what starts a sign-up.

Open Templates, type in the search box (for example "customer satisfaction" or "exit interview") or pick a category, and open one to see every question in full in the template's own look. Use this template creates your own editable copy when you are signed in; if you are not, it takes you to sign up first and keeps your choice. Templates are a starting point you can change.

On a demo survey's Analyse pages, a Like what you see? panel offers to have that exact survey built in your own account. Press Build this for me, check what will be copied (its pages, questions and logic), enter Your email and choose Build on Pro or Build on Business. Your account is set up when you press Build, and the survey is copied in, with a web link ready, after payment; an email then lets you choose your password. A survey that uses quotas is built without them on Pro, since quotas are a Business feature.

Open Contact us and, on the Send a Message tab, choose an issue, enter your email and your message. Press Get an instant answer to see an AI answer first, then That solved it or Still need help — submit my ticket (if no instant answer is available, the form says so and nothing is sent until you press Send to support); or press Skip and send to support to go straight to a person. A ticket shows you a reference number that starts with TS-. Signed in, you can also use your account's Contact us tab.

On Contact us, open the Check Ticket Status tab, enter your Ticket number (it looks like TS-XXXX-XXXX) and the Email used when submitting, then press Check Status. It shows whether the ticket is Open, In progress or Resolved. Signed in, the My Tickets tab lists all your tickets with the full thread of your messages and our replies, which is easier than looking one up by number.

Open Status. When it loads, it checks the Application and the Database live and marks each Operational or Down, and it shows any planned maintenance. It is a live check run by the platform itself, so it keeps no history of past outages and cannot answer while the platform is down; email delivery and the AI features are not checked there. If it will not load, use the support email shown on that page.

Open the verification address printed on it, /certificate/ followed by its code. No account is needed. The page shows the certificate as issued: the person's name, the survey, the score and pass mark and the issue date. A revoked certificate is shown with a notice that the issuer revoked it, an expired one says when it expired, and an unknown code reads Certificate not found. You can print the page or save it as a PDF.

On the Guides page: practical guides from the Thisys team on measuring (NPS, CSAT, eNPS and customer effort), designing better surveys and sample size, ready-to-use questions for staff, patients, students and event guests, and analysing open-text answers. Each comes with a template to start from. For quick tips, see Survey tips.

The Solutions page has one page for each job Thisys is used for, such as training and compliance, customer and patient feedback, HR and people teams, education, government and councils, customer experience and market research. Each says what the product does for that job, what is free and what needs a paid plan.

The Features page lists what Thisys does, grouped into sections with jump links, and marks each item that needs Pro or Business. It ends with an honest Not built yet section for items that are only Planned or Under consideration, so you can see what is not there before you rely on it.

The Help Centre has a search box, categories and guides, and it is where this question lives. The Developer reference covers the API, authentication, rate limits, answer shapes and webhook signing, and you can read it without an account. The Community page gathers the Knowledge Base, tips, templates, use cases, question types, features, security and contact into one place.

The Security page describes what the deployment actually does: where it is hosted, encryption, backups, retention and deletion, access control and two-factor, how AI handles data, and how new survey links are safety-checked and reported. It also publishes the current sub-processor table, with each provider, what it is used for, the data involved and its location. For written data-processing terms, ask through Contact us.

That is deliberate: when you are signed in, the Thisys home page takes you to your workspace instead of the marketing page. Sign out to see the public home page again. The public pages such as Pricing and Features stay open to you whether or not you are signed in.

Both. Every email Thisys sends (invitations, reminders, account, plan and billing notices, alerts and digests) is a designed email, with a clear headline, one button and the detail in small print, and the full plain-text version is always sent beside it, so a mail app that shows only plain text, or a screen reader, gets the whole message. A survey invitation carries your own words and a Take the survey button, with no Thisys marketing.

No. Searches ignore accents, so cafe finds Café and jose finds José: in Contacts, Find a contact and the Sent search in Messages, Follow-ups and Leads, the Inbox, Find a response, the survey search in Analyse, the recipient search on the Collect tab and the answer search on a survey's Summary. In Assess, a typed answer key ignores accents only when its Ignore accents box is ticked (it is ticked for a new key).

Thisys is made by Thisys Technologies Pty Ltd (ABN 23 701 527 040, ACN 701 527 040), with its office at Suite 1208/530 Little Collins Street, Melbourne, VIC 3000. About us has the story and the addresses for legal and privacy matters, and Contact us reaches the team.