Free Hotel Guest Stay Survey template

A hotel stay is a chain of small moments – the queue at check-in, the first look at the room, the noise at 2am, the shower pressure at 7am – and one weak link colours the whole memory. This post-stay survey rates each link on its own row, one idea per row, so you can fix the right one: the front desk and housekeeping are rated separately, breakfast apart from the restaurant, and value for money and location sit beside the room. Every rating runs on five points, so the scores sit side by side, and any row a guest did not use has a Not applicable column. The grid is optional, so a guest who rates only what mattered to them is not turned away at the first question. A guest who reports an unresolved or serious problem is asked whether you may contact them, which is where service recovery starts.

It closes on the standard recommend question, scored as NPS in Analyse so it benchmarks against the industry, and an optional would-return question with a Not applicable answer for guests who live locally or came for a one-off event. An optional last question asks the purpose of the stay, so business and leisure guests can be compared. Send it the morning after check-out while impressions are sharp.